Customer reviews from frigidaire.ca
Frigidaire - 4500 Sq Ft 50 Pint Dehumidifier with Pump - White
Average customer rating
4.6
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
12
4 Stars
7
3 Stars
1
2 Stars
0
1 Star
0
95%of customers recommend this product.
(
19 out of
20)
Customer Reviews for Frigidaire - 4500 Sq Ft 50 Pint Dehumidifier with Pump - White
Customer Rating
5
Does what it says it will
on August 27, 2026
Posted by: Anwi
We bought this for a humid basement. It has startled me at how much water it is pulling from the air and has made a noticeable difference to the humidity levels in the basement. Well worth the purchase.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, August 31, 2026
Hi there. Thank you so much for sharing your experience! We’re thrilled to hear that your Frigidaire dehumidifier is making such a noticeable difference in your basement. It’s great to know that it’s effectively removing excess moisture and helping create a more comfortable environment. We’re glad you feel it was well worth the purchase, and we truly appreciate you choosing Frigidaire!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Very happy with the amount of moisture being collected in our lower floor of our home.Runs quiet and like the adjustable speed on the fan. I now run the unit in dry mode set the humidity at 50 but the unit never shuts off even when it reaches the setting?
on August 26, 2026
Posted by: Michael B
I have had the unit for 3 weeks and besides my above concern I’m satisfied with this unit
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, August 28, 2026
Hi Michael B o, thank you for taking the time to share your feedback. We’re glad to hear that you’re happy with the amount of moisture your Frigidaire dehumidifier is removing, its quiet operation, and the adjustable fan speed. We’re sorry, however, that the unit does not appear to shut off after reaching the 50% humidity setting.
As a basic troubleshooting step, please make sure the unit is in Dry Mode and that the humidity setting is properly set to 50%. Also, ensure the room’s doors and windows are closed as much as possible and that the air filter is clean to allow proper airflow. Please note that the unit may continue running for a period to monitor humidity and maintain the selected level.
If the unit continues to run constantly without cycling off, please visit Frigidaire.ca to connect with our live chat team or call 1-800-265-8352, Monday–Friday, 8:30am–8pm ET. Our team can provide further troubleshooting and help with the appropriate next steps.
— Reed
As a basic troubleshooting step, please make sure the unit is in Dry Mode and that the humidity setting is properly set to 50%. Also, ensure the room’s doors and windows are closed as much as possible and that the air filter is clean to allow proper airflow. Please note that the unit may continue running for a period to monitor humidity and maintain the selected level.
If the unit continues to run constantly without cycling off, please visit Frigidaire.ca to connect with our live chat team or call 1-800-265-8352, Monday–Friday, 8:30am–8pm ET. Our team can provide further troubleshooting and help with the appropriate next steps.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Well built unit
on August 21, 2026
Posted by: ColLom
Thus heavy duty unit is working well removing the humidity from our basement. I have it set to drain on its own. I would like it even more if it was whisper quiet. I was surprised how heavy it was so it is well built. My last dehumidifier ( not frigidaire) quit after 2 years. Here is hoping this unit lasts longer.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, August 21, 2026
Hi ColLom!
Thank you for sharing your experience! We’re glad to hear that your Frigidaire dehumidifier is effectively removing humidity from your basement and that you’re enjoying the convenient continuous-drain feature and sturdy construction. We also appreciate your feedback regarding the noise level and hope your new unit provides you with reliable performance for many years to come.
If you ever need any assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your experience! We’re glad to hear that your Frigidaire dehumidifier is effectively removing humidity from your basement and that you’re enjoying the convenient continuous-drain feature and sturdy construction. We also appreciate your feedback regarding the noise level and hope your new unit provides you with reliable performance for many years to come.
If you ever need any assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
3
The continue drain does not work
on August 19, 2026
Posted by: Honest Robert
I carefully followed all the instructions to connect the garden hose and operate the unit in continuous drain mode, but it still did not work. The water continued to collect in the bucket instead of draining through the hose.
I contacted Frigidaire Support for assistance, but they were unable to determine the cause of the problem. After doing my own research online, I discovered that Part EA155D was missing from the package.
I am very disappointed with this experience. The missing part prevented the unit from functioning as advertised and caused me considerable frustration and inconvenience.
I contacted Frigidaire Support for assistance, but they were unable to determine the cause of the problem. After doing my own research online, I discovered that Part EA155D was missing from the package.
I am very disappointed with this experience. The missing part prevented the unit from functioning as advertised and caused me considerable frustration and inconvenience.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, August 20, 2026
Hi Honest Robert, thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience with your Frigidaire 50 Pint Built-In Pump Dehumidifier, especially after carefully following the instructions and discovering that a part needed for the continuous drain setup was missing.
The FHDP5033Y1 is designed with both a built-in pump and a continuous drain option. Frigidaire's troubleshooting guidance also recommends ensuring the drain hose is properly installed, positioned below the drain connection, and free of kinks or blockages.
Since you have identified a potentially missing component and have already contacted our Support team without a resolution, we recommend having the unit and required drain components reviewed to ensure everything needed for the continuous drain function is present and properly installed.
We appreciate you bringing this experience to our attention. Your feedback regarding the missing part, support experience, and continuous drain functionality is valuable.
If you need assistance with your dehumidifier or the missing part, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We'd be happy to assist you further. — Reed
The FHDP5033Y1 is designed with both a built-in pump and a continuous drain option. Frigidaire's troubleshooting guidance also recommends ensuring the drain hose is properly installed, positioned below the drain connection, and free of kinks or blockages.
Since you have identified a potentially missing component and have already contacted our Support team without a resolution, we recommend having the unit and required drain components reviewed to ensure everything needed for the continuous drain function is present and properly installed.
We appreciate you bringing this experience to our attention. Your feedback regarding the missing part, support experience, and continuous drain functionality is valuable.
If you need assistance with your dehumidifier or the missing part, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We'd be happy to assist you further. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Excellent: dehumidifier dehumidifies without freezing coils!
on August 19, 2026
Posted by: Vavs74
I bought the Frigidaire 50 Pint Built-In Pump dehumidifier because my previous dehumidifier had been constantly malfunctioning: its coils would freeze very often and seemingly for no reason. This doesn't happen with my new Frigidaire machine. It just keeps doing its job.
I would recommend this to a friend!
Response from frigidaire.caBy Christian, Online outreach specialist, August 19, 2026
Dear Valued Customer,
Thank you for sharing your experience! We’re thrilled to hear that your Frigidaire 50 Pint Built-In Pump Dehumidifier is performing reliably and has resolved the issues you experienced with your previous unit. It’s great to know that your new dehumidifier is simply doing its job and giving you peace of mind. We appreciate you choosing Frigidaire and hope you continue to enjoy its dependable performance!
Should you have any questions or concerns in the future, please don’t hesitate to reach out. You can connect with us via live chat at Frigidaire.ca or contact our Customer Care Team at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.
Have a wonderful day!
Best regards,
Chris
Thank you for sharing your experience! We’re thrilled to hear that your Frigidaire 50 Pint Built-In Pump Dehumidifier is performing reliably and has resolved the issues you experienced with your previous unit. It’s great to know that your new dehumidifier is simply doing its job and giving you peace of mind. We appreciate you choosing Frigidaire and hope you continue to enjoy its dependable performance!
Should you have any questions or concerns in the future, please don’t hesitate to reach out. You can connect with us via live chat at Frigidaire.ca or contact our Customer Care Team at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.
Have a wonderful day!
Best regards,
Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Best dehumidier
on August 14, 2026
Posted by: Sbar
This humidifier outperforms our old unit. It is quiet and efficient at removing excess moisture from our basement. I highly recommend it.
I would recommend this to a friend!
Response from frigidaire.caBy Christian, Online outreach specialist, August 14, 2026
Hi there, valued customer!
Thank you for the wonderful review! We’re thrilled to hear that your new humidifier is outperforming your previous unit and that you’re enjoying its quiet and efficient performance. It’s great to know it’s helping keep your basement comfortable, and we truly appreciate your recommendation!
If you have any questions or concerns we can assist you with, please don’t hesitate to reach out. You can connect with us via live chat at Frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.
Have a wonderful day!
Best regards,
Chris
Thank you for the wonderful review! We’re thrilled to hear that your new humidifier is outperforming your previous unit and that you’re enjoying its quiet and efficient performance. It’s great to know it’s helping keep your basement comfortable, and we truly appreciate your recommendation!
If you have any questions or concerns we can assist you with, please don’t hesitate to reach out. You can connect with us via live chat at Frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.
Have a wonderful day!
Best regards,
Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Excellent dehumidifier
on August 13, 2026
Posted by: Shield Explorer
This is a great whole home dehumidifier with pump. It works very well on our two-story home, even placed in her basement. It is lowered our general humidity in our whole entire house. I haven't used the Wi-Fi feature yet, but everything else about has been fantastic.
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, August 17, 2026
Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that your dehumidifier with pump is working so well throughout your two-story home, even with the unit placed in the basement.
It’s fantastic to know that it has helped lower the overall humidity throughout your home and that you’ve been pleased with its performance. We hope you find the Wi-Fi feature just as convenient whenever you decide to give it a try.
If you ever have any questions or need assistance with your appliance, please don't hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help.
Thank you for choosing your dehumidifier! We hope it continues to provide reliable moisture control and comfort throughout your home for many years to come. - Maria
It’s fantastic to know that it has helped lower the overall humidity throughout your home and that you’ve been pleased with its performance. We hope you find the Wi-Fi feature just as convenient whenever you decide to give it a try.
If you ever have any questions or need assistance with your appliance, please don't hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help.
Thank you for choosing your dehumidifier! We hope it continues to provide reliable moisture control and comfort throughout your home for many years to come. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
We love Love LOVE our new dehumidifier!
on August 12, 2026
Posted by: mr and mrs j
Overall, we are sooo happy with our purchase. It is hands down the best dehumidifier we have purchased in a long time b/c we have had our share of machines. The app is a wonderful feature. We love how it enables us to observe and compared the different variables (I.e. humidity over time) so we can we adjust our settings depending on the time of day and the weather at that moment. Though it resides in our basement it is so quiet and quite possibly the best purchased we have made in a very long time. Thank you 😊
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, August 14, 2026
Hi there. We’re sooo happy to hear how much you’re loving your Frigidaire dehumidifier! It’s wonderful to know the app is helping you monitor humidity levels and adjust settings with ease, while the quiet operation keeps things comfortable in your basement. Thank you for choosing Frigidaire and for sharing such a thoughtful review!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca