Customer reviews from frigidaire.com
Frigidaire - 115V 14,000 BTU 450 Sq. Ft. Portable Air Conditioner with 12,000 BTU Supplemental Heat Function - White
Average customer rating
4.7
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
29
4 Stars
9
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
16 out of
16)
Customer Reviews for Frigidaire - 115V 14,000 BTU 450 Sq. Ft. Portable Air Conditioner with 12,000 BTU Supplemental Heat Function - White
Customer Rating
4
Better Instructions Needed
on March 31, 2026
Posted by: MPurcell
[This review was collected as part of a promotion.] Would of given 5 stars but more thorough description of drainage connections and application needed in the instructions for each the cooling, heatpump, and continuous drainage. The online videos don't help. Other than that, the unit is cooling & heating well.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 2, 2026
Thank you for sharing your feedback on the 3-in-1 Connected Portable Room Air Conditioner with Supplemental Heat. We’re glad to hear that the unit is performing well for both cooling and heating.
We understand your concern regarding the instructions for drainage connections and applications for cooling, heat pump, and continuous drainage. Clear, detailed guidance is important for proper setup, and your feedback will help highlight areas where the manual and online resources could be improved for future users.
Overall, it’s great to know that the unit is effectively keeping your space comfortable. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We understand your concern regarding the instructions for drainage connections and applications for cooling, heat pump, and continuous drainage. Clear, detailed guidance is important for proper setup, and your feedback will help highlight areas where the manual and online resources could be improved for future users.
Overall, it’s great to know that the unit is effectively keeping your space comfortable. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the WiFi capability
on April 25, 2026
Posted by: Richard 2
[This review was collected as part of a promotion.] Packed well.
Works great
Works great
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 27, 2026
Hi Richard 2, thank you for sharing your feedback—we’re glad to hear your portable air conditioner arrived well packed and is working great.
If you ever need assistance or have any questions, please connect with us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET.
— Reed
If you ever need assistance or have any questions, please connect with us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
3
So far so good!
on May 3, 2026
Posted by: Chicago summers
[This review was collected as part of a promotion.] I have the unit installed and ready to go. Set up was easy and the WiFi connect was simple. I have old windows in my place but the install went well and o was provided with all the necessary materials.
Summer is right around the corner so I haven’t used its full capability yet but the unit seems to be good quality and test cools really droppped the temp.
I purchased the additional air filter too.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 4, 2026
Good day, Chicago summers! Thank you for taking the time to share your experience. We really appreciate it.
We’re glad to hear your installation went smoothly and that setup, including the WiFi connection, was simple for you. It’s also great to know you had all the necessary materials on hand and that the unit is already performing well in your early test cooling. That quick temperature drop is exactly what we aim for.
We understand working with older windows can sometimes make installations more challenging, so it’s great to hear everything still came together without issues. We also appreciate you picking up the additional air filter—that will help keep performance and air quality at their best, especially as summer approaches.
Even though you haven’t fully put it through its paces yet, it sounds like you’re off to a strong start, and we hope it continues to meet your expectations as temperatures rise.
If you ever need tips to get the most out of your unit or have questions once it’s running at full capacity, we’re here to help.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We’re glad to hear your installation went smoothly and that setup, including the WiFi connection, was simple for you. It’s also great to know you had all the necessary materials on hand and that the unit is already performing well in your early test cooling. That quick temperature drop is exactly what we aim for.
We understand working with older windows can sometimes make installations more challenging, so it’s great to hear everything still came together without issues. We also appreciate you picking up the additional air filter—that will help keep performance and air quality at their best, especially as summer approaches.
Even though you haven’t fully put it through its paces yet, it sounds like you’re off to a strong start, and we hope it continues to meet your expectations as temperatures rise.
If you ever need tips to get the most out of your unit or have questions once it’s running at full capacity, we’re here to help.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent cooling
on May 12, 2026
Posted by: Cool_as_can_be
[This review was collected as part of a promotion.] I received my Frigidaire unit about 2 weeks ago and so far it's lived up to the advertised cooling capacity and more. Couldn't be happier, it really helps cool a large portion of my downstairs area. I love that the heating portion is via a heat pump which will really help save on my utilities in the winter.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 15, 2026
Hi Cool_as_can_be!
Thank you for taking the time to share your experience with your Frigidaire portable air conditioner. We’re thrilled to hear that it has exceeded your expectations and is doing such a great job cooling your downstairs area.
It’s also wonderful to know that you’re pleased with the heat pump feature and the potential energy savings it can provide during the winter months. Your satisfaction means a great deal to us, and we truly appreciate your kind feedback.
If you ever need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience with your Frigidaire portable air conditioner. We’re thrilled to hear that it has exceeded your expectations and is doing such a great job cooling your downstairs area.
It’s also wonderful to know that you’re pleased with the heat pump feature and the potential energy savings it can provide during the winter months. Your satisfaction means a great deal to us, and we truly appreciate your kind feedback.
If you ever need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 4, 2026
Posted by: Gcarm6
[This review was collected as part of a promotion.] My portable air conditioner works great. Does not take long to cool down the room.
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 5, 2026
Hi, Gcarm6! Thank you for sharing your feedback! We’re glad to hear your Frigidaire Portable Room Air Conditioner with Supplemental Heat is working great and quickly cooling your space. It’s wonderful to know it’s delivering the comfort you expected and helping maintain a pleasant room temperature.
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we’ll be happy to assist you. -Angel
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we’ll be happy to assist you. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
Almost perfect
on June 7, 2026
Posted by: DENNIS PORTABLE
[This review was collected as part of a promotion.] The accessories that came with the portable indoor air conditioner
Was not complete. I'm still missing the ring that fits the exhaust port to the exhaust hose that connects to the air conditioner
I'm still waiting for that.And the hepa filter should have also came with it.
Was not complete. I'm still missing the ring that fits the exhaust port to the exhaust hose that connects to the air conditioner
I'm still waiting for that.And the hepa filter should have also came with it.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 9, 2026
Hello there, Dennis! Thank you for reaching out, and we’re sorry to hear that your portable indoor air conditioner arrived with missing accessories. We understand how frustrating it is when you’re unable to fully set up your unit as expected.
The missing exhaust port ring that connects the hose to the unit, as well as the HEPA filter, should be included with your model, and we apologize for the inconvenience this has caused. We want to make sure you receive the correct parts so you can properly use your air conditioner.
To resolve this as quickly as possible, please contact our Customer Support team so we can verify your model and arrange shipment of the missing components. You can reach us via Live Chat on our website or by calling 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for your patience and understanding. We’re here to help get this resolved for you. - Maico
The missing exhaust port ring that connects the hose to the unit, as well as the HEPA filter, should be included with your model, and we apologize for the inconvenience this has caused. We want to make sure you receive the correct parts so you can properly use your air conditioner.
To resolve this as quickly as possible, please contact our Customer Support team so we can verify your model and arrange shipment of the missing components. You can reach us via Live Chat on our website or by calling 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for your patience and understanding. We’re here to help get this resolved for you. - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 26, 2026
Posted by: LGB110
[This review was collected as part of a promotion.] Packed well , seems to work good and cools off my work shop
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 30, 2026
Hi, LGB110! Thank you for your positive review! We're happy to hear that your Frigidaire portable air conditioner arrived well packaged, is performing well, and is keeping your workshop cool and comfortable. We appreciate you choosing Frigidaire and hope it continues to provide reliable performance. If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We're always here to support you. -Angel
Written by a customer while visiting frigidaire.com