Customer reviews from frigidaire.com
Frigidaire - 115V 14,000 BTU 450 Sq. Ft. Portable Air Conditioner with 12,000 BTU Supplemental Heat Function - White
Average customer rating
4.7
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
37
4 Stars
11
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
16 out of
16)
Customer Reviews for Frigidaire - 115V 14,000 BTU 450 Sq. Ft. Portable Air Conditioner with 12,000 BTU Supplemental Heat Function - White
Customer Rating
4
Better Instructions Needed
on March 31, 2026
Posted by: MPurcell
[This review was collected as part of a promotion.] Would of given 5 stars but more thorough description of drainage connections and application needed in the instructions for each the cooling, heatpump, and continuous drainage. The online videos don't help. Other than that, the unit is cooling & heating well.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 2, 2026
Thank you for sharing your feedback on the 3-in-1 Connected Portable Room Air Conditioner with Supplemental Heat. We’re glad to hear that the unit is performing well for both cooling and heating.
We understand your concern regarding the instructions for drainage connections and applications for cooling, heat pump, and continuous drainage. Clear, detailed guidance is important for proper setup, and your feedback will help highlight areas where the manual and online resources could be improved for future users.
Overall, it’s great to know that the unit is effectively keeping your space comfortable. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We understand your concern regarding the instructions for drainage connections and applications for cooling, heat pump, and continuous drainage. Clear, detailed guidance is important for proper setup, and your feedback will help highlight areas where the manual and online resources could be improved for future users.
Overall, it’s great to know that the unit is effectively keeping your space comfortable. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Product!
on January 28, 2026
Posted by: Benicia369
[This review was collected as part of a promotion.] This AC works very well, and I’ve been impressed with its performance year-round. It heats my room efficiently in the winter and provides excellent cooling in the summer.
Response from frigidaire.comBy Maria, Online Outreach Specialist, January 29, 2026
Thank you for sharing your experience with your air conditioner! We’re thrilled to hear that it has been performing well year-round, providing efficient heating in the winter and excellent cooling in the summer. It’s always wonderful to know our products are helping you stay comfortable in your home, no matter the season.
Your satisfaction is very important to us, and we’re here to assist if you ever have any questions, need guidance, or require support with your appliance in the future. You can reach out anytime via Live Chat at Frigidaire.com or by calling our Customer Care Team at 1‑800‑374‑4432, Monday–Friday, 8:30 AM – 8:00 PM EST. - Maria
Your satisfaction is very important to us, and we’re here to assist if you ever have any questions, need guidance, or require support with your appliance in the future. You can reach out anytime via Live Chat at Frigidaire.com or by calling our Customer Care Team at 1‑800‑374‑4432, Monday–Friday, 8:30 AM – 8:00 PM EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great investment
on January 9, 2026
Posted by: mv5235
[This review was collected as part of a promotion.] We got this ac because it has a heater option, and it will be of great use in the summer. What a difference it makes. We sleep so cozy at night bow with this huge heater on. And its energy efficient, so the light bill wont be so high. If you are debating on getting it, dont debate any further. Get it, its worth the money.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, January 12, 2026
Hi there! Thank you for sharing your experience with your air conditioner! We’re delighted to hear that the heater option is keeping you cozy at night and that the unit’s energy efficiency is helping with your utility bills.
Your feedback is greatly appreciated, and we’re thrilled that the appliance is making a noticeable difference in your comfort. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Your feedback is greatly appreciated, and we’re thrilled that the appliance is making a noticeable difference in your comfort. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Ac/heat portable
on December 13, 2025
Posted by: Readi
[This review was collected as part of a promotion.] Ac/heat portable is closing great so far. I have it in my back yard shed, and the WiFi capabilities allow for me to turn it on or off from my phone.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 22, 2025
Posted by: lj32863
[This review was collected as part of a promotion.] works very well. quiet operation & cools nicely if temp's outside in 70-80's, but it does struggle a bit when temp's are in the high 80's & 90's.
Written by a customer while visiting frigidaire.com
Customer Rating
5
3 in 1 One AC
on September 18, 2025
Posted by: Donna JM
[This review was collected as part of a promotion.] My son is very happy with the cooling of this device. We had replaced an older model that the temperature button broke on and this one is a better design. Looking forward to trying the heating feature as the months get colder in New England
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 19, 2025
We’re glad to hear that your son is happy with the cooling performance of your new appliance and that the improved design meets your expectations. It’s great that you’re looking forward to trying the heating feature as the colder months approach. If you have any questions or need assistance in the future, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8 PM EST. – Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Best option, could use some simple features.
on August 30, 2025
Posted by: MichaelH_Frigifresh
[This review was collected as part of a promotion.] We had three older Frigidaire portable AC units that lasted us a long time before they all went out around the same time. Unfortunately, they were out of warranty, and I couldn’t find anyone to service them. I tried switching to three Black + Decker portable AC units, but each one had issues and had to be returned. That experience pushed me back to Frigidaire—and I’m glad it did.
We’re very happy with our new unit. It cools the rooms quickly and has handled the recent heat waves extremely well. The unit is powerful, quiet, and overall performs far better than the alternatives we tried.
That said, there are a couple of features I wish Frigidaire would add:
Auto Temperature Control – The unit offers cool, dry, fan, and heat modes, but there’s no auto mode to maintain a set temperature. For example, if I set it at 72°, I’d expect it to switch between heating, cooling, or just running the fan as needed. Instead, I have to manually toggle between settings, which isn’t practical—especially overnight. Our older Frigidaire units had this feature, so I don’t understand why it’s missing here.
Beep Control – Every adjustment on the unit triggers loud beeps, even when made through the mobile app. This is disruptive, especially at night when I don’t want to wake the kids. A simple “sound off” option in the app would solve this.
The mobile app itself is a nice addition, but I’ve noticed that tasks I’ve created don’t actually run, which makes that feature feel incomplete.
Overall, this is a great product with excellent cooling power, quiet operation, and reliability we trust. With a few small improvements, it could be perfect. I’d still recommend Frigidaire portable AC units to anyone shopping around.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Portable air conditioner
on August 26, 2025
Posted by: Mosh213
[This review was collected as part of a promotion.] After tweaking with the different controls, I figured the best way to cool my room. And now it gets as cold as ice!
Response from frigidaire.comBy Reed, Online Outreach Specialist, August 28, 2025
Hello Mosh213,
We’re glad to hear you were able to find the right settings and that your unit is now cooling your room perfectly! If you ever need tips or have questions about getting the best performance, feel free to connect with us through the live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. (ET).
– Reed
We’re glad to hear you were able to find the right settings and that your unit is now cooling your room perfectly! If you ever need tips or have questions about getting the best performance, feel free to connect with us through the live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. (ET).
– Reed
Written by a customer while visiting frigidaire.com