Customer reviews from frigidaire.com
Frigidaire - 115V 14,000 BTU 450 Sq. Ft. Portable Air Conditioner - White
Average customer rating
4.6
(95 Reviews)
Rating breakdown 95 reviews
5 Stars
70
4 Stars
20
3 Stars
1
2 Stars
1
1 Star
3
95%of customers recommend this product.
(
18 out of
19)
Customer Reviews for Frigidaire - 115V 14,000 BTU 450 Sq. Ft. Portable Air Conditioner - White
Customer Rating
5
on June 29, 2026
Posted by: Mateo51
[This review was collected as part of a promotion.] Easy to set up, works efficiently, and brought relief from the heat.
Response from frigidaire.comBy Chris, Online Outreach Specialist, June 29, 2026
Hi, Valued Customer!
Thank you for your 5-star review! We're glad to hear the setup was easy and that the unit is working efficiently for you. It's great to know it’s helping keep you comfortable and providing relief from the heat. We truly appreciate your support!
If you have any questions or need assistance in the future, our Customer Care team is here to help. Please connect with us via Live Chat through Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. ET.
Best regards,
Christian
Thank you for your 5-star review! We're glad to hear the setup was easy and that the unit is working efficiently for you. It's great to know it’s helping keep you comfortable and providing relief from the heat. We truly appreciate your support!
If you have any questions or need assistance in the future, our Customer Care team is here to help. Please connect with us via Live Chat through Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. ET.
Best regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
2
Portable AC
on June 24, 2026
Posted by: No AC in this house
[This review was collected as part of a promotion.] So excited about our new Frigidaire Portable AC unit. I have read many reviews about portable AC units. NYT Wirecutter recommends this unit and it does not disappoint. This unit is reasonably priced when compared to other units. We live in a century old home and have no central AC. Summers in Cleveland Ohio are hot and steamy. This AC unit is up for the challenge of keeping our entire first floor living space cool and comfortable.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 25, 2026
Hello there, thank you for sharing your wonderful feedback. We’re so happy to hear that you’re enjoying your new Frigidaire Portable AC unit and that it has been helping keep your first-floor living space cool and comfortable, especially during the hot and humid Cleveland summers.
We understand how important reliable cooling can be in an older home without central air, and we appreciate you sharing how well the unit has worked for your needs. It’s great to hear that the performance, value, and overall experience have met your expectations. Thank you for choosing Frigidaire and for taking the time to share your positive experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We understand how important reliable cooling can be in an older home without central air, and we appreciate you sharing how well the unit has worked for your needs. It’s great to hear that the performance, value, and overall experience have met your expectations. Thank you for choosing Frigidaire and for taking the time to share your positive experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wifi-enabled device is a life saver
on June 19, 2026
Posted by: Nflp123
[This review was collected as part of a promotion.] Being able to see the temperature and control the device from wherever I am has been so helpful for keeping my home at a temperature that’s comfortable for my pets when I’m not home. I also love that my window is no longer all blocked up by a giant window unit and I can direct the air flow more flexibly. I’m very happy with my purchase.
Response from frigidaire.comBy Chris, Online Outreach Specialist, June 19, 2026
Hello Valued Customer,
Thank you for your wonderful review and 5-star rating! We're delighted to hear that the smart temperature monitoring and remote control features have helped you keep your home comfortable for your pets, even when you're away. It's also great to know you're enjoying the flexible airflow and the added benefit of keeping your window clear compared to a traditional window unit. We truly appreciate your feedback and are thrilled that you're happy with your purchase. Thank you for choosing our product! If you have any questions or need assistance in the future, please feel free to contact us through live chat at www.frigidaire.com or by calling 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be glad to help.
Kind regards,
Christian
Thank you for your wonderful review and 5-star rating! We're delighted to hear that the smart temperature monitoring and remote control features have helped you keep your home comfortable for your pets, even when you're away. It's also great to know you're enjoying the flexible airflow and the added benefit of keeping your window clear compared to a traditional window unit. We truly appreciate your feedback and are thrilled that you're happy with your purchase. Thank you for choosing our product! If you have any questions or need assistance in the future, please feel free to contact us through live chat at www.frigidaire.com or by calling 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be glad to help.
Kind regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great
on June 18, 2026
Posted by: Kmoz
[This review was collected as part of a promotion.] So far so good. We’ve been using it in our bedroom which is upstairs (was the attic). It cools the room fast. I love the app, I can turn it on before we go up to bed and the room feels nice!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 18, 2026
Hi Kmoz!
Thank you for sharing your feedback with us. We are delighted to hear that your portable air conditioner is working well in your space and cooling your room quickly and effectively.
It’s also great to know that you are enjoying the convenience of the app control and being able to cool your room ahead of time for added comfort.
Thank you for choosing Frigidaire. If you ever need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your feedback with us. We are delighted to hear that your portable air conditioner is working well in your space and cooling your room quickly and effectively.
It’s also great to know that you are enjoying the convenience of the app control and being able to cool your room ahead of time for added comfort.
Thank you for choosing Frigidaire. If you ever need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
on June 14, 2026
Posted by: Dissatisfied customer 99
[This review was collected as part of a promotion.] A loud, heat generating pice of garbage. This unit creates more heat in the room than it cools.It sucks the cool air in the room in to cool the condenser the blows it out the window . Extremely poorly designed. And it has to be drained constantly. You have to lift up the 71 lb unit to drain it. Also what's with the fake BTU RATINGS?????? IT Said it's 14000 and it's really not.it don't cool a 15 x12 room.you should be ashamed of yourself for making a pice of GARBAGE LIKE THIS,,,, I WANT A REFUND,,AND IF I DON'T GET ONE I WILL FILE A LAWSUIT ON MONDAY MORNING.,,,, DON'T BUY THIS PICE GARBAGE. PURE TRASH.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 18, 2026
Hi there, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with your air conditioner and understand how frustrating it must be to feel that the unit is not meeting your cooling expectations. We also understand your concerns regarding the noise level, heat output, draining, and overall performance.
We appreciate you bringing these concerns to our attention. Your feedback is important and will be shared with the appropriate teams as we continue working to improve our products and customer experience. We would like the opportunity to learn more about your situation and assist with your concerns.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We appreciate you bringing these concerns to our attention. Your feedback is important and will be shared with the appropriate teams as we continue working to improve our products and customer experience. We would like the opportunity to learn more about your situation and assist with your concerns.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this AC!
on June 8, 2026
Posted by: Sealman
[This review was collected as part of a promotion.] This AC works great. In fact we had the same one which lasted 6 years. When it finally stopped working we just went and bought the same one again.
Response from frigidaire.comBy Christian, Online Outreach Specialist, June 9, 2026
Hello, Valued Customer,
Thank you for your feedback and continued trust in Frigidaire! We're glad to hear your previous unit served you well for six years and that you're having a great experience with your replacement as well. It's wonderful to know the performance and reliability have made it an easy choice to stay with the same model. We truly appreciate your support and hope your new unit continues to keep you comfortable for years to come. If you have any questions or need assistance, please feel free to contact us through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to assist you.
Best Regards,
-Christian
Thank you for your feedback and continued trust in Frigidaire! We're glad to hear your previous unit served you well for six years and that you're having a great experience with your replacement as well. It's wonderful to know the performance and reliability have made it an easy choice to stay with the same model. We truly appreciate your support and hope your new unit continues to keep you comfortable for years to come. If you have any questions or need assistance, please feel free to contact us through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to assist you.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Comfortable AC Unit
on May 30, 2026
Posted by: Chip Douglas001
[This review was collected as part of a promotion.] Excellent unit, I only wish the fan would continuously run so the air is always moving. Unfortunately it is by design so the unit doesn't freeze up. So I use a second fan in the room that remains on.....
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 2, 2026
Good day, Chip Douglas001! Thank you for sharing your feedback!
We’re glad to hear you’re enjoying your unit. Regarding the fan operation, we understand your preference for continuous airflow. However, as you mentioned, the fan is designed to cycle on and off as part of the system’s normal operation. This helps maintain proper temperatures, support efficiency, and prevent excess frost or icing within the unit.
We appreciate you taking the time to share how you’ve adapted your setup, and we’ll be sure to pass your feedback along to our product team for review.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We’re glad to hear you’re enjoying your unit. Regarding the fan operation, we understand your preference for continuous airflow. However, as you mentioned, the fan is designed to cycle on and off as part of the system’s normal operation. This helps maintain proper temperatures, support efficiency, and prevent excess frost or icing within the unit.
We appreciate you taking the time to share how you’ve adapted your setup, and we’ll be sure to pass your feedback along to our product team for review.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very satisfied!
on May 28, 2026
Posted by: Cndctr111
[This review was collected as part of a promotion.] Got a great deal on this unit on sale. We have a small house and it pretty much cools and dries the air nicely. Not that loud at all. Love the Bluetooth function. I’m happy with it so far.
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 28, 2026
Dear Valued Customer,
Thank you for your feedback. We’re glad to hear you were able to get a great deal on the unit and that it’s working well for your home.
It’s great to know it’s effectively cooling and dehumidifying your space while operating quietly. We’re also happy that you’re enjoying the Bluetooth function and overall performance so far.
We appreciate you taking the time to share your experience and thank you for choosing our product. If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to help.
Best regards,
-Christian
Thank you for your feedback. We’re glad to hear you were able to get a great deal on the unit and that it’s working well for your home.
It’s great to know it’s effectively cooling and dehumidifying your space while operating quietly. We’re also happy that you’re enjoying the Bluetooth function and overall performance so far.
We appreciate you taking the time to share your experience and thank you for choosing our product. If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to help.
Best regards,
-Christian
Written by a customer while visiting frigidaire.com