Customer reviews from frigidaire.com
Frigidaire - 115V 14,000 BTU 450 Sq. Ft. Portable Air Conditioner - White
Average customer rating
4.6
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
67
4 Stars
20
3 Stars
1
2 Stars
1
1 Star
2
95%of customers recommend this product.
(
18 out of
19)
Customer Reviews for Frigidaire - 115V 14,000 BTU 450 Sq. Ft. Portable Air Conditioner - White
Customer Rating
1
on June 14, 2026
Posted by: Dissatisfied customer 99
[This review was collected as part of a promotion.] A loud, heat generating pice of garbage. This unit creates more heat in the room than it cools.It sucks the cool air in the room in to cool the condenser the blows it out the window . Extremely poorly designed. And it has to be drained constantly. You have to lift up the 71 lb unit to drain it. Also what's with the fake BTU RATINGS?????? IT Said it's 14000 and it's really not.it don't cool a 15 x12 room.you should be ashamed of yourself for making a pice of GARBAGE LIKE THIS,,,, I WANT A REFUND,,AND IF I DON'T GET ONE I WILL FILE A LAWSUIT ON MONDAY MORNING.,,,, DON'T BUY THIS PICE GARBAGE. PURE TRASH.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 18, 2026
Hi there, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with your air conditioner and understand how frustrating it must be to feel that the unit is not meeting your cooling expectations. We also understand your concerns regarding the noise level, heat output, draining, and overall performance.
We appreciate you bringing these concerns to our attention. Your feedback is important and will be shared with the appropriate teams as we continue working to improve our products and customer experience. We would like the opportunity to learn more about your situation and assist with your concerns.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We appreciate you bringing these concerns to our attention. Your feedback is important and will be shared with the appropriate teams as we continue working to improve our products and customer experience. We would like the opportunity to learn more about your situation and assist with your concerns.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this AC!
on June 8, 2026
Posted by: Sealman
[This review was collected as part of a promotion.] This AC works great. In fact we had the same one which lasted 6 years. When it finally stopped working we just went and bought the same one again.
Response from frigidaire.comBy Christian, Online Outreach Specialist, June 9, 2026
Hello, Valued Customer,
Thank you for your feedback and continued trust in Frigidaire! We're glad to hear your previous unit served you well for six years and that you're having a great experience with your replacement as well. It's wonderful to know the performance and reliability have made it an easy choice to stay with the same model. We truly appreciate your support and hope your new unit continues to keep you comfortable for years to come. If you have any questions or need assistance, please feel free to contact us through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to assist you.
Best Regards,
-Christian
Thank you for your feedback and continued trust in Frigidaire! We're glad to hear your previous unit served you well for six years and that you're having a great experience with your replacement as well. It's wonderful to know the performance and reliability have made it an easy choice to stay with the same model. We truly appreciate your support and hope your new unit continues to keep you comfortable for years to come. If you have any questions or need assistance, please feel free to contact us through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to assist you.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Comfortable AC Unit
on May 30, 2026
Posted by: Chip Douglas001
[This review was collected as part of a promotion.] Excellent unit, I only wish the fan would continuously run so the air is always moving. Unfortunately it is by design so the unit doesn't freeze up. So I use a second fan in the room that remains on.....
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 2, 2026
Good day, Chip Douglas001! Thank you for sharing your feedback!
We’re glad to hear you’re enjoying your unit. Regarding the fan operation, we understand your preference for continuous airflow. However, as you mentioned, the fan is designed to cycle on and off as part of the system’s normal operation. This helps maintain proper temperatures, support efficiency, and prevent excess frost or icing within the unit.
We appreciate you taking the time to share how you’ve adapted your setup, and we’ll be sure to pass your feedback along to our product team for review.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We’re glad to hear you’re enjoying your unit. Regarding the fan operation, we understand your preference for continuous airflow. However, as you mentioned, the fan is designed to cycle on and off as part of the system’s normal operation. This helps maintain proper temperatures, support efficiency, and prevent excess frost or icing within the unit.
We appreciate you taking the time to share how you’ve adapted your setup, and we’ll be sure to pass your feedback along to our product team for review.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very satisfied!
on May 28, 2026
Posted by: Cndctr111
[This review was collected as part of a promotion.] Got a great deal on this unit on sale. We have a small house and it pretty much cools and dries the air nicely. Not that loud at all. Love the Bluetooth function. I’m happy with it so far.
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 28, 2026
Dear Valued Customer,
Thank you for your feedback. We’re glad to hear you were able to get a great deal on the unit and that it’s working well for your home.
It’s great to know it’s effectively cooling and dehumidifying your space while operating quietly. We’re also happy that you’re enjoying the Bluetooth function and overall performance so far.
We appreciate you taking the time to share your experience and thank you for choosing our product. If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to help.
Best regards,
-Christian
Thank you for your feedback. We’re glad to hear you were able to get a great deal on the unit and that it’s working well for your home.
It’s great to know it’s effectively cooling and dehumidifying your space while operating quietly. We’re also happy that you’re enjoying the Bluetooth function and overall performance so far.
We appreciate you taking the time to share your experience and thank you for choosing our product. If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to help.
Best regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent 👌
on May 26, 2026
Posted by: KingMisho
[This review was collected as part of a promotion.] I recently purchased this air conditioner and have been very satisfied with its performance. It cools the room quickly, runs quietly, and is very easy to use. The energy efficiency is a big plus. The installation process was simple, and the WiFi feature makes adjusting the settings convenient. Overall, this AC provides excellent cooling and great value for the price. I would definitely recommend it to anyone looking for a reliable air conditioner.
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 28, 2026
Hi, KingMisho! Thank you for sharing your experience! We’re delighted to hear that your portable room air conditioner has been performing so well and that you’re enjoying the quick cooling, quiet operation, and ease of use. It’s great to know the energy efficiency and simple installation have been helpful, and we’re especially glad the WiFi feature is adding extra convenience to your everyday comfort. We truly appreciate your recommendation and are happy you’re getting great value from your unit!
If you ever need assistance, please feel free to contact us via Live Chat at frigidaire.com or call 1-800-374-4432 Monday-Friday 8:30 am–8 pm EST, and we’ll be happy to help. We’re here whenever you need us. -Angel
If you ever need assistance, please feel free to contact us via Live Chat at frigidaire.com or call 1-800-374-4432 Monday-Friday 8:30 am–8 pm EST, and we’ll be happy to help. We’re here whenever you need us. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Machine
on May 18, 2026
Posted by: NickRX
[This review was collected as part of a promotion.] Upon receiving the product, I was pleasantly surprised to discover that it exceeded my expectations. This portable air conditioner is equipped with a plethora of advanced features that I was not anticipating. The accompanying app provides comprehensive control over various aspects of your home or away-from-home environment. By connecting to your WiFi network, you gain complete control over the unit’s operations.
Before arriving home, you can easily cool the room without the need for excessive energy consumption. Simply activate the Auto mode, and the fan will regulate its speed accordingly. In essence, this product combines cutting-edge technology with exceptional efficiency, making it a highly recommended investment.Thought I was getting an Air Conditioner but got so much more. This is a portable AC but with so many efficient bells and whistles O wasn’t counting on. This unit has a robust app that controls every little details of your home or away from home since it connects to your WiFi you are in total control. Need to cool the room before you get home absolutely no problem. No need to run the unit in full blast just place it on Auto and it regulates the fan accordingly. In a nut shell great technology wrapped up in an extremely efficient package. Totally recommend a great value and quality!
Before arriving home, you can easily cool the room without the need for excessive energy consumption. Simply activate the Auto mode, and the fan will regulate its speed accordingly. In essence, this product combines cutting-edge technology with exceptional efficiency, making it a highly recommended investment.Thought I was getting an Air Conditioner but got so much more. This is a portable AC but with so many efficient bells and whistles O wasn’t counting on. This unit has a robust app that controls every little details of your home or away from home since it connects to your WiFi you are in total control. Need to cool the room before you get home absolutely no problem. No need to run the unit in full blast just place it on Auto and it regulates the fan accordingly. In a nut shell great technology wrapped up in an extremely efficient package. Totally recommend a great value and quality!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 20, 2026
Thank you for sharing such detailed feedback.
We’re delighted to hear your Frigidaire portable air conditioner has exceeded your expectations and that you’re enjoying its smart features, Wi-Fi connectivity, and app control. It’s great to know the remote access and Auto mode are making it easier and more efficient to keep your space comfortable.
We truly appreciate your recommendation and are glad the unit is delivering both performance and convenience.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We’re delighted to hear your Frigidaire portable air conditioner has exceeded your expectations and that you’re enjoying its smart features, Wi-Fi connectivity, and app control. It’s great to know the remote access and Auto mode are making it easier and more efficient to keep your space comfortable.
We truly appreciate your recommendation and are glad the unit is delivering both performance and convenience.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Portable AC
on May 4, 2026
Posted by: Molibra
[This review was collected as part of a promotion.] Seems like the thermostat on the AC and the app are incorrect.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 6, 2026
Hi there, thank you for sharing your experience, and we’re sorry to hear you’re noticing a mismatch between the thermostat and app readings on your portable air conditioner (Model FHPC142AA1).
For this specific model, a few basic troubleshooting steps you can try include ensuring the unit is placed away from direct sunlight or heat sources, confirming the air filter is clean and unobstructed to allow proper airflow, and giving the unit time to stabilize after startup since temperature readings can temporarily differ during initial operation. It’s also helpful to check that your app is updated and that the unit is properly synced to your Wi-Fi network, as connectivity issues can sometimes cause display inconsistencies.
If the issue continues, we recommend performing a reset of the unit and reconnecting it to the app, as this can often resolve sensor-to-app communication mismatches. Basic troubleshooting for this model typically includes these steps before further service is considered.
For additional help, you can reach us via live chat at Frigidaire.com or call 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET. — Reed
For this specific model, a few basic troubleshooting steps you can try include ensuring the unit is placed away from direct sunlight or heat sources, confirming the air filter is clean and unobstructed to allow proper airflow, and giving the unit time to stabilize after startup since temperature readings can temporarily differ during initial operation. It’s also helpful to check that your app is updated and that the unit is properly synced to your Wi-Fi network, as connectivity issues can sometimes cause display inconsistencies.
If the issue continues, we recommend performing a reset of the unit and reconnecting it to the app, as this can often resolve sensor-to-app communication mismatches. Basic troubleshooting for this model typically includes these steps before further service is considered.
For additional help, you can reach us via live chat at Frigidaire.com or call 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Portable A/C 3 in one unit
on May 2, 2026
Posted by: TMB71
[This review was collected as part of a promotion.] Plugged in to hear sound level and so surprised to the quietness of this unit. Not hot enough to use in upstate NY but I’m glad I got this to be ready. Hopefully it will not disappoint!
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 4, 2026
Thank you for taking the time to share your feedback! We’re glad to hear that your portable air conditioner impressed you with how quiet it is—that’s always a great first impression.
It’s also smart that you tested it early so you’re ready before the warmer weather arrives. We appreciate your thoughtful approach and hope the unit continues to meet your expectations when you need it most.
If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
It’s also smart that you tested it early so you’re ready before the warmer weather arrives. We appreciate your thoughtful approach and hope the unit continues to meet your expectations when you need it most.
If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.com