Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner with Remote - White
Average customer rating
4.9
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
26
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner with Remote - White
Customer Rating
5
Cool and dry
on May 26, 2026
Posted by: rmickbeck
[This review was collected as part of a promotion.] The built in made this our choice for help with the South Georgia humidity. Great choice it works great
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 27, 2026
Hello Rmickbeck, thank you for sharing your feedback with us! We’re so pleased to hear that the built-in feature made Frigidaire the right choice for helping with the South Georgia humidity and that the unit has been working great for you.
It’s wonderful to know your appliance is providing the performance and comfort you were looking for. We truly appreciate your support and your decision to choose Frigidaire for your home.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
It’s wonderful to know your appliance is providing the performance and comfort you were looking for. We truly appreciate your support and your decision to choose Frigidaire for your home.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Air conditioning Attic
on May 30, 2026
Posted by: Sam642
[This review was collected as part of a promotion.] The appliance has is exactly what I needed capable of cooling the space, quiet and remote controlled
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 2, 2026
Hi Sam642!
Thank you for taking the time to share your feedback. We are delighted to hear that your air conditioner is meeting your needs and effectively cooling your space.
It is great to know that you are enjoying its quiet operation and the convenience of the remote control. Feedback like yours is greatly appreciated and helps us continue to focus on delivering comfortable and easy-to-use products.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We are delighted to hear that your air conditioner is meeting your needs and effectively cooling your space.
It is great to know that you are enjoying its quiet operation and the convenience of the remote control. Feedback like yours is greatly appreciated and helps us continue to focus on delivering comfortable and easy-to-use products.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
My first AC Unit with an inverter and I’m Pleased!
on June 10, 2026
Posted by: Eddie S
[This review was collected as part of a promotion.] My first surprise was how light the unit is for a 12000 BTU air conditioner. It’s not big and bulky like the unit it replaces. I’m a guy that loves new technology. It starts up like a jet engine. It doesn’t take long before the cooling action starts. Units with inverters are a bit more expensive but I’m hoping to recoup that cost in energy efficiency.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 11, 2026
Hi there,
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the performance of your new air conditioner and appreciate its quick cooling response and modern features. We understand your observation about the startup sound and hope the energy efficiency benefits continue to meet your expectations over time.
For any additional assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the performance of your new air conditioner and appreciate its quick cooling response and modern features. We understand your observation about the startup sound and hope the energy efficiency benefits continue to meet your expectations over time.
For any additional assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
As advertised
on June 15, 2026
Posted by: Raynman11
[This review was collected as part of a promotion.] It works as we expected and we are happy with are choice.
Response from frigidaire.comBy Christian, Online Outreach Specialist, June 16, 2026
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear that the product is performing as expected and that you’re happy with your choice. We appreciate you taking the time to share your experience and thank you for choosing our product.
If you have any questions or require further assistance, please feel free to contact us through Live Chat at Frigidaire or call 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to assist you.
Best regards,
Christian
Thank you for your feedback! We’re glad to hear that the product is performing as expected and that you’re happy with your choice. We appreciate you taking the time to share your experience and thank you for choosing our product.
If you have any questions or require further assistance, please feel free to contact us through Live Chat at Frigidaire or call 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to assist you.
Best regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best Investment Ever
on June 18, 2026
Posted by: CandySweetz
[This review was collected as part of a promotion.] My previous air conditioner was a GE, and overtime I had an issue where it wouldn't turn on. I recently brought this and I love that it has a quiet mode where it is very quiet and not loud and obnoxious. And I love using the app where I can turn it on before I get home. Frigidaire is such a great brand and I'm so grateful I purchased this. It was easy to install and set up, and it comes with parts for the setup.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 22, 2026
Hi there. Thank you for sharing your experience! We’re so glad to hear you’re enjoying your Frigidaire air conditioner’s quiet operation, convenient app control, and easy installation. We appreciate your trust in Frigidaire and are happy it’s helping keep you comfortable!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 19, 2026
Posted by: Chuckb698
[This review was collected as part of a promotion.] Great unit, I bought this to replace my 15 year old non-inverter Frigidaire 12000btu unit. This AC is a lot quieter and weighs less than the one I’m replacing. Old unit works fine it’s just too heavy for me now.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 23, 2026
Hi there, thank you for sharing your feedback, and we’re glad to hear your new AC unit is performing well, especially that it’s quieter and lighter than your previous model, making it easier for you to manage and use.
For further assistance, please connect with live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
For further assistance, please connect with live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
Written by a customer while visiting frigidaire.com