Customer reviews from frigidaire.com
Frigidaire - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner with Remote - White
Average customer rating
4.9
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
30
4 Stars
5
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for Frigidaire - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner with Remote - White
Customer Rating
5
Cool
on September 14, 2026
Posted by: Cool1234512
[This review was collected as part of a promotion.] It does a great job of cooling the room. I am enjoying the convenience of using the app to remotely control the window unit. Great product thus far !
Response from frigidaire.comBy Sam, Online Outreach Specialist, September 15, 2026
Hello Cool1234512!
Thank you for sharing your feedback on your Frigidaire FHWW125WE1 Inverter Window Air Conditioner! We’re delighted to hear that it’s doing a great job of cooling your room and that you’re enjoying the convenience of using the app to remotely control your unit. We’re happy to know you’re having a great experience with your new air conditioner so far.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback on your Frigidaire FHWW125WE1 Inverter Window Air Conditioner! We’re delighted to hear that it’s doing a great job of cooling your room and that you’re enjoying the convenience of using the app to remotely control your unit. We’re happy to know you’re having a great experience with your new air conditioner so far.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
I love my Frigid Air!!
on August 20, 2026
Posted by: Kathy kat
[This review was collected as part of a promotion.] This is the best little appliance I have ever owned and also my first Frigidaire to own.. Performance is out standing.I'll always buy this product from now on.thanks guy's
Response from frigidaire.comBy Chris, Online Outreach Specialist, August 20, 2026
Dear our valued customer,
TThank you so much for your wonderful feedback! We’re thrilled to hear that you’re impressed with the performance of your Frigidaire appliance, especially as your first Frigidaire purchase. It means a lot to know we’ve earned your trust for future purchases. We truly appreciate your support and hope you enjoy your appliance for many years to come!
Should you have any other questions or concerns that we may be able to assist with, please don’t hesitate to reach out. You can connect with us via live chat at Frigidaire.com or contact our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and have a wonderful day!
Best regards,
Chris
TThank you so much for your wonderful feedback! We’re thrilled to hear that you’re impressed with the performance of your Frigidaire appliance, especially as your first Frigidaire purchase. It means a lot to know we’ve earned your trust for future purchases. We truly appreciate your support and hope you enjoy your appliance for many years to come!
Should you have any other questions or concerns that we may be able to assist with, please don’t hesitate to reach out. You can connect with us via live chat at Frigidaire.com or contact our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and have a wonderful day!
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire - 12,000 BTU Air Conditioner
on July 11, 2026
Posted by: roblejac
[This review was collected as part of a promotion.] This is my second purchase of a window A/C unit from Frigidaire. This window unit is very quiet when running and pleasing to the eye in any room.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 13, 2026
Hi roblejac!
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you’re enjoying your Frigidaire 12,000 BTU air conditioner and appreciate your continued trust in our brand.
We’re glad to know that the unit’s quiet operation and design have been a great fit for your home. If you need any assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you’re enjoying your Frigidaire 12,000 BTU air conditioner and appreciate your continued trust in our brand.
We’re glad to know that the unit’s quiet operation and design have been a great fit for your home. If you need any assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Inverter
on July 7, 2026
Posted by: DougSue13
[This review was collected as part of a promotion.] This Inverter runs quite efficiently. Feels like central air
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 8, 2026
Hi there, DougSue13! Thank you for sharing your feedback with us! We’re glad to hear that you’re enjoying your Frigidaire inverter and that it’s running efficiently for you.
It’s great to know that the performance has provided a comfortable experience and feels comparable to central air. We appreciate you taking the time to share your positive experience and are happy to hear that your appliance is meeting your expectations.
Thank you for choosing Frigidaire. If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
It’s great to know that the performance has provided a comfortable experience and feels comparable to central air. We appreciate you taking the time to share your positive experience and are happy to hear that your appliance is meeting your expectations.
Thank you for choosing Frigidaire. If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good unit
on June 24, 2026
Posted by: RussB1
[This review was collected as part of a promotion.] Quiet, moves a lot of air.
But very annoying to have display shut off after 1 minute, and it starts in econ mode & must be changed every time it's turned on.
But very annoying to have display shut off after 1 minute, and it starts in econ mode & must be changed every time it's turned on.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 29, 2026
Hi RussB1!
Thank you for taking the time to share your feedback. We're glad to hear that you're happy with the performance of your air conditioner, especially its quiet operation and strong airflow.
We also appreciate you bringing your concerns regarding the display behavior and default Eco mode to our attention. Feedback like yours is very important to us and will be shared with our product team for review.
Thank you for choosing Frigidaire. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We're glad to hear that you're happy with the performance of your air conditioner, especially its quiet operation and strong airflow.
We also appreciate you bringing your concerns regarding the display behavior and default Eco mode to our attention. Feedback like yours is very important to us and will be shared with our product team for review.
Thank you for choosing Frigidaire. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 19, 2026
Posted by: Chuckb698
[This review was collected as part of a promotion.] Great unit, I bought this to replace my 15 year old non-inverter Frigidaire 12000btu unit. This AC is a lot quieter and weighs less than the one I’m replacing. Old unit works fine it’s just too heavy for me now.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 23, 2026
Hi there, thank you for sharing your feedback, and we’re glad to hear your new AC unit is performing well, especially that it’s quieter and lighter than your previous model, making it easier for you to manage and use.
For further assistance, please connect with live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
For further assistance, please connect with live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best Investment Ever
on June 18, 2026
Posted by: CandySweetz
[This review was collected as part of a promotion.] My previous air conditioner was a GE, and overtime I had an issue where it wouldn't turn on. I recently brought this and I love that it has a quiet mode where it is very quiet and not loud and obnoxious. And I love using the app where I can turn it on before I get home. Frigidaire is such a great brand and I'm so grateful I purchased this. It was easy to install and set up, and it comes with parts for the setup.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 22, 2026
Hi there. Thank you for sharing your experience! We’re so glad to hear you’re enjoying your Frigidaire air conditioner’s quiet operation, convenient app control, and easy installation. We appreciate your trust in Frigidaire and are happy it’s helping keep you comfortable!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
As advertised
on June 15, 2026
Posted by: Raynman11
[This review was collected as part of a promotion.] It works as we expected and we are happy with are choice.
Response from frigidaire.comBy Christian, Online Outreach Specialist, June 16, 2026
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear that the product is performing as expected and that you’re happy with your choice. We appreciate you taking the time to share your experience and thank you for choosing our product.
If you have any questions or require further assistance, please feel free to contact us through Live Chat at Frigidaire or call 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to assist you.
Best regards,
Christian
Thank you for your feedback! We’re glad to hear that the product is performing as expected and that you’re happy with your choice. We appreciate you taking the time to share your experience and thank you for choosing our product.
If you have any questions or require further assistance, please feel free to contact us through Live Chat at Frigidaire or call 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to assist you.
Best regards,
Christian
Written by a customer while visiting frigidaire.com