Customer reviews from frigidaire.com
Frigidaire - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner with Remote - White
Average customer rating
4.9
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
30
4 Stars
5
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for Frigidaire - 550 Sq. Ft. 12,000 BTU Smart Inverter Window Air Conditioner with Remote - White
Customer Rating
5
My first AC Unit with an inverter and I’m Pleased!
on June 10, 2026
Posted by: Eddie S
[This review was collected as part of a promotion.] My first surprise was how light the unit is for a 12000 BTU air conditioner. It’s not big and bulky like the unit it replaces. I’m a guy that loves new technology. It starts up like a jet engine. It doesn’t take long before the cooling action starts. Units with inverters are a bit more expensive but I’m hoping to recoup that cost in energy efficiency.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 11, 2026
Hi there,
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the performance of your new air conditioner and appreciate its quick cooling response and modern features. We understand your observation about the startup sound and hope the energy efficiency benefits continue to meet your expectations over time.
For any additional assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the performance of your new air conditioner and appreciate its quick cooling response and modern features. We understand your observation about the startup sound and hope the energy efficiency benefits continue to meet your expectations over time.
For any additional assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Air conditioning Attic
on May 30, 2026
Posted by: Sam642
[This review was collected as part of a promotion.] The appliance has is exactly what I needed capable of cooling the space, quiet and remote controlled
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 2, 2026
Hi Sam642!
Thank you for taking the time to share your feedback. We are delighted to hear that your air conditioner is meeting your needs and effectively cooling your space.
It is great to know that you are enjoying its quiet operation and the convenience of the remote control. Feedback like yours is greatly appreciated and helps us continue to focus on delivering comfortable and easy-to-use products.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We are delighted to hear that your air conditioner is meeting your needs and effectively cooling your space.
It is great to know that you are enjoying its quiet operation and the convenience of the remote control. Feedback like yours is greatly appreciated and helps us continue to focus on delivering comfortable and easy-to-use products.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cool and dry
on May 26, 2026
Posted by: rmickbeck
[This review was collected as part of a promotion.] The built in made this our choice for help with the South Georgia humidity. Great choice it works great
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 27, 2026
Hello Rmickbeck, thank you for sharing your feedback with us! We’re so pleased to hear that the built-in feature made Frigidaire the right choice for helping with the South Georgia humidity and that the unit has been working great for you.
It’s wonderful to know your appliance is providing the performance and comfort you were looking for. We truly appreciate your support and your decision to choose Frigidaire for your home.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
It’s wonderful to know your appliance is providing the performance and comfort you were looking for. We truly appreciate your support and your decision to choose Frigidaire for your home.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great ac
on May 25, 2026
Posted by: GMoneyUSA
[This review was collected as part of a promotion.] This is a great ac. It is quite and powerful and cools a room down quickly. This is the 2nd one I've purchased and have seen how I have been able to run this and save money on electric bill after replacing another inferior product.
Response from frigidaire.comBy John, Online Outreach Specialist, May 25, 2026
Hello, GMoneyUSA. Thank you for your thoughtful feedback and for choosing our product. We truly appreciate your trust and are delighted to know that you are satisfied with your purchase. Please be assured that we remain committed to delivering quality products that reflect the value of the investment you have made. We will continuously seek opportunities to exceed your expectations and meet your needs with the highest standards. Should you require any assistance, please do not hesitate to contact us via Live Chat at www.frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you. Thank you once again for your support. -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Air Conditioner
on May 22, 2026
Posted by: 44mag
[This review was collected as part of a promotion.] This air conditioner is just what I was looking for. Very quiet and cools the room fast! I also like the Wi-Fi. I can turn it on from any were in the house!
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 25, 2026
Hi, 44mag! Thank you for sharing your feedback on your new Frigidaire Inverter Window Room Air Conditioner with Wi-Fi! We’re so glad to hear it’s exactly what you were looking for and that you’re enjoying how quietly and quickly it cools your room. It’s great to know the Wi-Fi feature is adding extra convenience by letting you control it from anywhere in your home.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
12,000 BTU air conditioner
on May 18, 2026
Posted by: Dinky 2
[This review was collected as part of a promotion.] I love this air conditioner too. So now that makes two that I have purchased this spring. I think Frigidaire makes a great product. THANK YOU ! Shirley
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 20, 2026
Hi there. We’re delighted to hear you’re enjoying both of your Frigidaire air conditioners this spring. It’s great to know you’re happy with the performance and that our products are meeting your expectations.
We truly appreciate your support and are glad you chose Frigidaire.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We truly appreciate your support and are glad you chose Frigidaire.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Return for a bigger unit
on April 12, 2026
Posted by: RKP2026
[This review was collected as part of a promotion.] Return for a bigger unit
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 14, 2026
Thank you for your feedback. We’re sorry to hear that the 12,000 BTU Inverter Window Room Air Conditioner did not fully meet your cooling needs. We understand that selecting the right BTU capacity is important for comfort and performance, and we appreciate you sharing your experience.
We hope you’re able to find a larger unit that better suits your space, and we appreciate you taking the time to provide your feedback. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We hope you’re able to find a larger unit that better suits your space, and we appreciate you taking the time to provide your feedback. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
12000 Btu inverter air conditioner best window unit
on April 3, 2026
Posted by: Valkor
[This review was collected as part of a promotion.] Best air conditioner I have ever had and will be getting more to replace old inefficient ones I have. The inverter ac is the best one I’ve had it’s like having central air in window unit.
Response from frigidaire.comBy Angel, Online Outreach Specialists, April 7, 2026
Hi, Valkor! Thank you for your fantastic review of your Frigidaire Window Room Air Conditioner! We’re thrilled to hear that the inverter AC is exceeding your expectations and that it’s making such a difference in your comfort. Your plans to upgrade more units mean a lot to us!
If you ever need assistance, have questions, or want to explore other products, please feel free to reach out via live chat at frigidaire.com or call us at 1-800-374-4432, Monday–Friday from 8:30 am to 8 pm EST. We’re always happy to help. –Angel
If you ever need assistance, have questions, or want to explore other products, please feel free to reach out via live chat at frigidaire.com or call us at 1-800-374-4432, Monday–Friday from 8:30 am to 8 pm EST. We’re always happy to help. –Angel
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 7, 2026
Hi there. Thank you for the amazing feedback! We’re thrilled to hear that your Frigidaire inverter air conditioner has been such a great upgrade. It’s wonderful that you’re enjoying the powerful, efficient cooling—it really does bring that central air feel to a window unit. We appreciate your loyalty and look forward to keeping you comfortable as you upgrade the rest of your home!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com