Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Average customer rating
4.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
52
4 Stars
9
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Customer Rating
5
on July 16, 2025
Posted by: Mandy Griffin
[This review was collected as part of a promotion.] Cools my whole upstairs!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 15, 2025
Posted by: Mary1653
[This review was collected as part of a promotion.] My mother loves her new air conditioner! It keeps her cool on the hot days. She is 91 years old!
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 17, 2025
Thank you so much for sharing this wonderful feedback, Mary1653! We’re thrilled to hear that your mother is staying cool and comfortable with her new Frigidaire air conditioner—especially on those hot days. At 91, comfort and ease of use are so important, and we’re glad our product is helping with that.
If she ever needs any assistance or you have any questions, we’re always here to help. Thanks for choosing Frigidaire and for taking such great care of your mom!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If she ever needs any assistance or you have any questions, we’re always here to help. Thanks for choosing Frigidaire and for taking such great care of your mom!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 12000 BTU
on July 15, 2025
Posted by: Laura0
[This review was collected as part of a promotion.] This unit is the correct size to cool my cabin. I set it at a certain temperature and it runs as needed. We enjoy the cool air as my air conditioner went out right at the peak of MN heat season. Mine is built in the wall of cabin.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 16, 2025
Thank you for sharing your experience with us, Laura. We're glad to hear that your AC is the perfect size for your cabin and that you're able to enjoy a comfortable environment. It's great to know it's meeting your needs.
If you have any further questions or need additional assistance, please feel free to contact us. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. - Maria
If you have any further questions or need additional assistance, please feel free to contact us. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great
on July 14, 2025
Posted by: Mott64
[This review was collected as part of a promotion.] Runs great and keeps us very cool
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 15, 2025
Thank you for sharing your feedback with us, Mott! We're so glad to hear that your AC is running great and keeping you cool. If you need any further assistance or have any questions, please feel free to reach out. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We're here to help and appreciate your trust in our products! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 12, 2025
Posted by: Tye01
[This review was collected as part of a promotion.] I love the fact that I can adjust the air conditioner from my phone
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Product, very happy with it.
on July 10, 2025
Posted by: SirWallace97
[This review was collected as part of a promotion.] Works well, instantly cold. Very light weight for a 12,000 btu. Very good product.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Smooth
on July 9, 2025
Posted by: Ashman64
[This review was collected as part of a promotion.] Nice and smooth and yes cold
Response from frigidaire.comBy Jessica, Online Outreach Specialist, July 9, 2025
Thanks for the great review! We’re happy to hear your 12,000 BTU Window Air Conditioner is running smoothly and keeping things nice and cool. Enjoy the comfort — and the Wi-Fi convenience! Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
a/c
on July 8, 2025
Posted by: larj2
[This review was collected as part of a promotion.] A/C works as it is supposed to work. The wings on the left and right that seal the unit are not as good as the ones from 5 years ago, they could do better with those, but the remote is better.
Response from frigidaire.comBy Christian, Online Outreach Specialist, July 8, 2025
Thank you for your honest feedback! We’re glad to hear the A/C is working well and that you like the improved remote. We appreciate your comments about the side seals and will share them with our product team for future improvements. If you ever need anything or have questions down the road, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
-Christian
Best regards,
-Christian
Written by a customer while visiting frigidaire.com