Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Average customer rating
4.8
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
37
4 Stars
5
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Customer Rating
5
Window AC Unit
on March 22, 2026
Posted by: JSP1218
[This review was collected as part of a promotion.] I really like this AC unit. It’s easy to use, I like the ability to connect to WiFi with it. I also like to control it from my smart phone. I like that it has a feature called cell eco cool to be more power efficient. It blows cold Air, and I like you can turn the fan on as well.
Response from frigidaire.comBy Angel, Online Outreach Specialists, March 24, 2026
Hi, JSP1218! Thank you for sharing your experience! We’re thrilled to hear that your Window Room Air Conditioner with Wi-Fi is easy to use, keeps your space cool, and that you’re enjoying the smart features like Wi-Fi control and the Energy Saver “Cell Eco Cool” mode.
If you need any assistance, please feel free to contact us via Live Chat at frigidaire.com or call 1-800-374-4432 Monday–Friday 8:30 am–8 pm EST. We’re happy to help. –Angel
If you need any assistance, please feel free to contact us via Live Chat at frigidaire.com or call 1-800-374-4432 Monday–Friday 8:30 am–8 pm EST. We’re happy to help. –Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
New 12000 btu
on April 25, 2026
Posted by: metfan1962
Bought this machine to replace a 6 year old Frigidaire of the same 12K BTU that stopped cooling. This machine is Not Energy Star rated, one web site shows 10.03 amp while the machine label shows 10.83 amp.
The 6 yr old machine had supplied nice insulation panels to place over the louvers, nice touch, NOT supplied with this new machine. Not a fan of the push buttons on the panel or the remote control that DOESN'T show the room temp while the older model did. Did provide nice cool air. On sale so that offsets the higher cost of running for a while.
The 6 yr old machine had supplied nice insulation panels to place over the louvers, nice touch, NOT supplied with this new machine. Not a fan of the push buttons on the panel or the remote control that DOESN'T show the room temp while the older model did. Did provide nice cool air. On sale so that offsets the higher cost of running for a while.
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 27, 2026
Hi there, thank you for sharing your feedback—we’re glad to hear the AC is providing good cooling performance, but we understand your concerns regarding energy usage, design changes, and feature differences compared to your previous model.
We appreciate your detailed comments about the control interface, remote functionality, insulation panels, and efficiency specifications, as this type of feedback is very helpful for product improvement and customer experience review.
If you need any assistance or have additional questions, please connect with us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET.
— Reed
We appreciate your detailed comments about the control interface, remote functionality, insulation panels, and efficiency specifications, as this type of feedback is very helpful for product improvement and customer experience review.
If you need any assistance or have additional questions, please connect with us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quietness Finally
on April 28, 2026
Posted by: Silence of Cool
[This review was collected as part of a promotion.] An A/C that is finally quiet !!!
Response from frigidaire.comBy Maria, Online Outreach Specialist, April 29, 2026
Thank you for taking the time to share your feedback! We’re so glad to hear that your air conditioner is delivering the quiet performance you were looking for. A peaceful environment makes such a difference, and it’s great to know your unit is meeting that expectation.
We truly appreciate your support and hope your A/C continues to keep you cool and comfortable—quietly—for years to come. If you ever have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM – 8:00 PM EST. We’re always happy to help. – Maria
We truly appreciate your support and hope your A/C continues to keep you cool and comfortable—quietly—for years to come. If you ever have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM – 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.com