Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Average customer rating
4.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
52
4 Stars
9
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Customer Rating
4
Works great so far, it's louder than my previuos one.
on July 25, 2026
Posted by: PWAndy
[This review was collected as part of a promotion.] Works great so far, it's louder than my previuos one.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 28, 2026
Hello there, PWAndy! Thank you for sharing your feedback! We’re glad to hear that your Frigidaire appliance is working great so far. We appreciate you sharing your experience regarding the operating sound level, as customer feedback helps us continue improving our products and customer experience.
Thank you for choosing Frigidaire and for taking the time to share your thoughts with us. We’re happy to have you as part of the Frigidaire family!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Thank you for choosing Frigidaire and for taking the time to share your thoughts with us. We’re happy to have you as part of the Frigidaire family!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
MRSCISCO
on July 18, 2026
Posted by: PoppieJohn1
[This review was collected as part of a promotion.] Much easier to operate than my last unit
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 22, 2026
Thank you for taking the time to share your feedback! We’re delighted to hear that your new air conditioner is much easier to operate than your previous unit. It’s great to know that the user-friendly controls are making it more convenient and enjoyable to keep your space comfortable.
We truly appreciate you choosing this air conditioner and are pleased that its simple operation is meeting your expectations. We hope it continues to provide reliable, efficient cooling and dependable performance for many years to come.
If you need any further assistance, please feel free to reach out to us through Live Chat at Frigidaire.com. You may also call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST, and our team will be happy to assist you. Thank you again for choosing your new air conditioner and for sharing your experience! - Maria
We truly appreciate you choosing this air conditioner and are pleased that its simple operation is meeting your expectations. We hope it continues to provide reliable, efficient cooling and dependable performance for many years to come.
If you need any further assistance, please feel free to reach out to us through Live Chat at Frigidaire.com. You may also call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST, and our team will be happy to assist you. Thank you again for choosing your new air conditioner and for sharing your experience! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
on July 18, 2026
Posted by: imacoolgirl
[This review was collected as part of a promotion.] Does a great job cooling, but is pretty loud.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 20, 2026
Thank you for taking the time to share your feedback. We are pleased to hear that your air conditioner is doing a great job cooling your space and providing the performance you need. We appreciate you taking the time to share your experience with the unit’s operation.
We’re sorry to hear that you find the air conditioner louder than expected. Customer feedback like yours is valuable, as it helps us better understand our customers’ experiences and identify opportunities to improve comfort and overall product performance. We will be sure to share your comments regarding the noise level with the appropriate teams for consideration.
Thank you for choosing Frigidaire. We truly appreciate your support and hope you continue to enjoy the cooling performance of your air conditioner. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
We’re sorry to hear that you find the air conditioner louder than expected. Customer feedback like yours is valuable, as it helps us better understand our customers’ experiences and identify opportunities to improve comfort and overall product performance. We will be sure to share your comments regarding the noise level with the appropriate teams for consideration.
Thank you for choosing Frigidaire. We truly appreciate your support and hope you continue to enjoy the cooling performance of your air conditioner. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this brand !!!
on July 17, 2026
Posted by: Ria327
[This review was collected as part of a promotion.] This is my second Frigidaire air conditioner. My first one lasted me 21 years. This new one works beautifully and keeps the living room at the right temp. I would never get another brand air conditioner ever.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 21, 2026
Hi Ria327, thank you for taking the time to share your wonderful feedback! We're delighted to hear that you're enjoying your new Frigidaire Window Room Air Conditioner and that it has been keeping your living room comfortable. It's amazing to hear about your previous Frigidaire air conditioner lasting 21 years, and we truly appreciate your continued trust and loyalty to our brand. We're grateful that you chose Frigidaire again and hope your new air conditioner provides you with many years of reliable comfort.
If you ever have any questions or need assistance with your air conditioner, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
If you ever have any questions or need assistance with your air conditioner, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Saved During A Heat Wave
on July 13, 2026
Posted by: JohnnyArd
[This review was collected as part of a promotion.] This is a great A/C, keeps us nice and cool, and at our desired temp with the eco setting. Have purchased Frigidaire in the past, and continue to do so. Very happy with this product, as it saved us during a crazy heat wave!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 15, 2026
Hi there. Thank you for sharing your experience! We're thrilled to hear your Frigidaire air conditioner is keeping your home cool and comfortable, especially during a challenging heat wave. It's great to know you’re enjoying the Eco setting and the reliable performance you’ve come to expect from Frigidaire. We truly appreciate your continued trust and loyalty, and we hope your A/C continues to provide comfort for years to come!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Cool but a little noisy
on July 12, 2026
Posted by: Liza718
[This review was collected as part of a promotion.] I wouldn’t buy this model again. It takes a little while ( about 20 mins) to cool the room, which is a decent wait. However, it is quite loud I think and my cat definitely hides when I turn it on.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 13, 2026
Hi Liza718, thank you for sharing your feedback. We're glad to hear your air conditioner is able to cool the room, though we're sorry to learn that you're disappointed with the cooling time and noise level. To help improve performance, make sure the air filter is clean, all windows and doors are closed while the unit is running, and the air outlet is not obstructed. If the noise seems excessive or you have any concerns about the operation of your air conditioner, please contact us through the live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. We'd be happy to assist you further. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Window AC
on July 11, 2026
Posted by: OLJ7
[This review was collected as part of a promotion.] Very quiet, easy to install, great WiFi connection/controls
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 13, 2026
Hi there, OLJ7! Thank you for sharing your feedback! We're happy to hear that your Frigidaire window air conditioner has exceeded your expectations with its quiet operation, easy installation, and convenient Wi-Fi connectivity.
It's great to know that the controls and connected features are helping make it easier for you to manage your comfort. We appreciate you taking the time to share your experience and are glad your unit is providing the performance and convenience you were looking for.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you for choosing Frigidaire, and have a great rest of your day! - Maico
It's great to know that the controls and connected features are helping make it easier for you to manage your comfort. We appreciate you taking the time to share your experience and are glad your unit is providing the performance and convenience you were looking for.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you for choosing Frigidaire, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
GREAT AIR CONDITIONER
on July 5, 2026
Posted by: 51KAT
[This review was collected as part of a promotion.] I WAS VERY SURPISE THAT AIR CONDITIONER COOL THE ROOM SO FAST. I AM THINKING OF GETS MORE
Response from frigidaire.comBy Sam, Online Outreach Specialist, July 6, 2026
Hello 51KAT!
Thank you for taking the time to share your wonderful feedback! We’re thrilled to hear that your Frigidaire 12,000 BTU Window Room Air Conditioner with Wi-Fi cools your room so quickly and has exceeded your expectations. It’s especially rewarding to know that you’re considering purchasing more units. We strive to deliver powerful, reliable cooling and are delighted that your air conditioner is meeting your needs.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing Frigidaire. We truly appreciate your support and hope you continue to enjoy your air conditioner for many years to come! ~Sam
Thank you for taking the time to share your wonderful feedback! We’re thrilled to hear that your Frigidaire 12,000 BTU Window Room Air Conditioner with Wi-Fi cools your room so quickly and has exceeded your expectations. It’s especially rewarding to know that you’re considering purchasing more units. We strive to deliver powerful, reliable cooling and are delighted that your air conditioner is meeting your needs.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing Frigidaire. We truly appreciate your support and hope you continue to enjoy your air conditioner for many years to come! ~Sam
Written by a customer while visiting frigidaire.com