Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Average customer rating
4.8
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
37
4 Stars
5
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Customer Rating
5
Very nice AC Unit
on November 29, 2024
Posted by: thor62
[This review was collected as part of a promotion.] We installed this unit in a bedroom. It is a very larger unit for a single bedroom, but it gets the room very cold with little effort. The box is large and heavy. Very easy to install. I wish it would have came with some insulation material to put on the sides where the expandable wings are to box out the outside light and heavy. But it works great and pumps out some very cold air even on low.
Great Product!!!
Great Product!!!
Written by a customer while visiting frigidaire.com
Customer Rating
5
5/5 – Huge Upgrade & Allergy Saver (Just a Little Loud)
on April 10, 2025
Posted by: rgalang
[This review was collected as part of a promotion.] I recently had to replace my old AC after discovering it was full of black mold and had basically given up—blowing nothing but hot air. I ended up getting this new Frigidaire unit and I’m so glad I did.
One of the biggest game-changers for me has been the PureAir filter. I have pretty bad seasonal allergies, and this has honestly helped so much during peak allergy season. I noticed the difference almost immediately.
It also cools my room super quickly, and there’s no weird or musty smell when you first turn it on—just clean, fresh air. The only downside is the noise level. It’s definitely on the louder side, but it kind of works out because it sounds like white noise, which actually helps drown out my noisy neighbors and street sounds.
Overall, it’s been a major upgrade and totally worth it for my health and sanity.
One of the biggest game-changers for me has been the PureAir filter. I have pretty bad seasonal allergies, and this has honestly helped so much during peak allergy season. I noticed the difference almost immediately.
It also cools my room super quickly, and there’s no weird or musty smell when you first turn it on—just clean, fresh air. The only downside is the noise level. It’s definitely on the louder side, but it kind of works out because it sounds like white noise, which actually helps drown out my noisy neighbors and street sounds.
Overall, it’s been a major upgrade and totally worth it for my health and sanity.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great
on October 19, 2024
Posted by: Toddie33
[This review was collected as part of a promotion.] Nice equipment. It keep my area very cold.
Written by a customer while visiting frigidaire.com
Customer Rating
5
a/c
on July 8, 2025
Posted by: larj2
[This review was collected as part of a promotion.] A/C works as it is supposed to work. The wings on the left and right that seal the unit are not as good as the ones from 5 years ago, they could do better with those, but the remote is better.
Response from frigidaire.comBy Christian, Online Outreach Specialist, July 8, 2025
Thank you for your honest feedback! We’re glad to hear the A/C is working well and that you like the improved remote. We appreciate your comments about the side seals and will share them with our product team for future improvements. If you ever need anything or have questions down the road, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
-Christian
Best regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
New AC Unit!
on July 28, 2025
Posted by: AC New unit
[This review was collected as part of a promotion.] Love this unit! I was skeptical at first, didn’t think it would cool my downstairs. I was wrong,lol. I highly recommend this unit!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 29, 2025
Hi there. We're so glad to hear your unit exceeded expectations! It’s great to know it’s keeping your downstairs cool and comfortable. Thank you for giving it a chance—and for the recommendation. Welcome to the Frigidaire family! For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Air conditioning unit
on August 20, 2025
Posted by: Nickisgreen
[This review was collected as part of a promotion.] Great all around unit. Cools well. Very easy to use with the app and Bluetooth was great. Only problem is it’s a little load. But it cools off so I don’t care.
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 21, 2025
Thank you for sharing your positive feedback! We're glad to hear that you find the AC easy to use with the app and Bluetooth features, and that it cools effectively.
Regarding the noise level, if it becomes bothersome or if you have any concerns, please don't hesitate to reach out for further assistance. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We appreciate your feedback and are here to support you. - Maria
Regarding the noise level, if it becomes bothersome or if you have any concerns, please don't hesitate to reach out for further assistance. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We appreciate your feedback and are here to support you. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quality at an affordable price
on March 18, 2025
Posted by: SAJ01
[This review was collected as part of a promotion.] I just ordered a 12,000 BTU AC for my living room / dining room area. Although I haven't used this unit yet I have owned Frigidaire AC's and appliances before which is why I made this purchase. Their products are very well made and dependable for many years of enjoyment. I'll circle back and update this once I've installed and used my new AC unit
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do NOT buy any Frigidaire Wifi products as they discontinue connectivity!
on June 3, 2025
Posted by: FrigidaireLackOfSupport
[This review was collected as part of a promotion.] Do NOT buy any Frigidaire Wifi products as they discontinue the Frigidaire app working with your product!!
This has happened to me with WGRC1244T1 12,000 BTU model. It worked perfectly fine with the Frigidaire app last year. Then this year I tried connecting to it and the app returns:
This model (FGRC1244T1) doesn't work with this app.
error code: ECPA011
This model (FGRC1244T1) doesn't work with this app.
error code: ECPA011
Complete garbage. The air conditioner was purchase so it could be controlled remotely via wifi. Now 6 years after purchase it doesn't work. Absolutely no reason for support of this model to be discontinued by the Frigidaire app
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 6, 2025
Thank you for your review, valued consumer. We appreciate you sharing your feedback and bringing your concerns to our attention. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Your feedback does not go unnoticed. We're here to help!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com