Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Average customer rating
4.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
52
4 Stars
9
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Customer Rating
5
Quiet and Cold
on June 10, 2026
Posted by: DPP1
[This review was collected as part of a promotion.] I bought this AC to replace a 12,000 BTU AC that no longer worked. This unit is very quiet and gets cold. It has nice features and is compact. It is well worth the price in my opinion.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 12, 2026
Hi there,
Thank you for sharing your feedback. We’re glad to hear your air conditioner is performing well, running quietly, and keeping your space cool while offering features you find useful and a compact design that fits your needs. We appreciate your support and are happy to know you feel it is a good value.
For any future assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear your air conditioner is performing well, running quietly, and keeping your space cool while offering features you find useful and a compact design that fits your needs. We appreciate your support and are happy to know you feel it is a good value.
For any future assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
on June 9, 2026
Posted by: Heidis4k
[This review was collected as part of a promotion.] A little loud but works great
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 10, 2026
Thank you for sharing your feedback with us! We’re glad to hear that your air conditioner is working great and keeping your space comfortable.
We also appreciate your comments regarding the noise level. Customer feedback is important to us, and observations like yours help us better understand our customers’ experiences with our products. We’re pleased to know that despite this concern, the unit is performing well and meeting your cooling needs.
If you ever need additional assistance, have questions about your appliance, or require support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday 8:00 AM - 8:00 PM EST. - Maria
We also appreciate your comments regarding the noise level. Customer feedback is important to us, and observations like yours help us better understand our customers’ experiences with our products. We’re pleased to know that despite this concern, the unit is performing well and meeting your cooling needs.
If you ever need additional assistance, have questions about your appliance, or require support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday 8:00 AM - 8:00 PM EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great New AC
on June 6, 2026
Posted by: dbobb109
[This review was collected as part of a promotion.] My new air conditioner may be just as noisy as the older unit but it's ability to cool the apartment is excellent and the new features including the ability to turn the ac on or off remotely is incredible. I look forward to using the dry feature in the summer months when the humidity goes through the roof. Thank you for making an excellent product.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 9, 2026
Hello Dbobb109, thank you for sharing your experience! We’re glad to hear that your new air conditioner is performing so well in cooling your apartment and that you’re enjoying the added convenience of the remote on/off functionality. It’s also great to know you’re looking forward to using the dry feature during the more humid summer months.
We appreciate your honest note regarding the noise level as well—feedback like yours is very valuable as we continue working to improve comfort and performance across our products.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We appreciate your honest note regarding the noise level as well—feedback like yours is very valuable as we continue working to improve comfort and performance across our products.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good choice!
on June 1, 2026
Posted by: Deke77
[This review was collected as part of a promotion.] Works great! Quiet, and powerful too.
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 3, 2026
Hi, Deke77! We truly appreciate your review! It’s great to hear your Frigidaire Window Room Air Conditioner with Wi-Fi is delivering both quiet comfort and strong cooling performance. We’re happy it’s meeting your expectations.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we’re here whenever you need support or have questions. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we’re here whenever you need support or have questions. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quietness Finally
on April 28, 2026
Posted by: Silence of Cool
[This review was collected as part of a promotion.] An A/C that is finally quiet !!!
Response from frigidaire.comBy Maria, Online Outreach Specialist, April 29, 2026
Thank you for taking the time to share your feedback! We’re so glad to hear that your air conditioner is delivering the quiet performance you were looking for. A peaceful environment makes such a difference, and it’s great to know your unit is meeting that expectation.
We truly appreciate your support and hope your A/C continues to keep you cool and comfortable—quietly—for years to come. If you ever have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM – 8:00 PM EST. We’re always happy to help. – Maria
We truly appreciate your support and hope your A/C continues to keep you cool and comfortable—quietly—for years to come. If you ever have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM – 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
New 12000 btu
on April 25, 2026
Posted by: metfan1962
Bought this machine to replace a 6 year old Frigidaire of the same 12K BTU that stopped cooling. This machine is Not Energy Star rated, one web site shows 10.03 amp while the machine label shows 10.83 amp.
The 6 yr old machine had supplied nice insulation panels to place over the louvers, nice touch, NOT supplied with this new machine. Not a fan of the push buttons on the panel or the remote control that DOESN'T show the room temp while the older model did. Did provide nice cool air. On sale so that offsets the higher cost of running for a while.
The 6 yr old machine had supplied nice insulation panels to place over the louvers, nice touch, NOT supplied with this new machine. Not a fan of the push buttons on the panel or the remote control that DOESN'T show the room temp while the older model did. Did provide nice cool air. On sale so that offsets the higher cost of running for a while.
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 27, 2026
Hi there, thank you for sharing your feedback—we’re glad to hear the AC is providing good cooling performance, but we understand your concerns regarding energy usage, design changes, and feature differences compared to your previous model.
We appreciate your detailed comments about the control interface, remote functionality, insulation panels, and efficiency specifications, as this type of feedback is very helpful for product improvement and customer experience review.
If you need any assistance or have additional questions, please connect with us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET.
— Reed
We appreciate your detailed comments about the control interface, remote functionality, insulation panels, and efficiency specifications, as this type of feedback is very helpful for product improvement and customer experience review.
If you need any assistance or have additional questions, please connect with us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Window AC Unit
on March 22, 2026
Posted by: JSP1218
[This review was collected as part of a promotion.] I really like this AC unit. It’s easy to use, I like the ability to connect to WiFi with it. I also like to control it from my smart phone. I like that it has a feature called cell eco cool to be more power efficient. It blows cold Air, and I like you can turn the fan on as well.
Response from frigidaire.comBy Angel, Online Outreach Specialists, March 24, 2026
Hi, JSP1218! Thank you for sharing your experience! We’re thrilled to hear that your Window Room Air Conditioner with Wi-Fi is easy to use, keeps your space cool, and that you’re enjoying the smart features like Wi-Fi control and the Energy Saver “Cell Eco Cool” mode.
If you need any assistance, please feel free to contact us via Live Chat at frigidaire.com or call 1-800-374-4432 Monday–Friday 8:30 am–8 pm EST. We’re happy to help. –Angel
If you need any assistance, please feel free to contact us via Live Chat at frigidaire.com or call 1-800-374-4432 Monday–Friday 8:30 am–8 pm EST. We’re happy to help. –Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Air conditioning
on March 5, 2026
Posted by: Nelis
[This review was collected as part of a promotion.] Great product
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 9, 2026
Hello there, Nelis! Thank you for your feedback, we’re glad to hear you think it’s a great product!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
Written by a customer while visiting frigidaire.com