Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Average customer rating
4.8
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
56
4 Stars
10
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Customer Rating
5
on June 22, 2026
Posted by: Trish_1
[This review was collected as part of a promotion.] I like that I can control my room temperature from work.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 25, 2026
Hello Trish_1, thank you for sharing your feedback. We’re glad to hear that you’re enjoying the convenience of being able to control your room temperature while you’re away from home.
Having the ability to adjust your comfort settings remotely can make it easier to return to a comfortable environment while also helping manage your energy use. We appreciate you taking the time to share how this feature has improved your experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
— Maico
Having the ability to adjust your comfort settings remotely can make it easier to return to a comfortable environment while also helping manage your energy use. We appreciate you taking the time to share how this feature has improved your experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
— Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Baby girl
on June 21, 2026
Posted by: Kayleighbaby
[This review was collected as part of a promotion.] Excellent cooling
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 24, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear that your air conditioner is providing excellent cooling and meeting your expectations.
For further assistance, please connect with live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
For further assistance, please connect with live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect timing
on June 17, 2026
Posted by: JerMon
[This review was collected as part of a promotion.] Our new window air conditioner was installed just at the perfect time. Temps in our area were above normal.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 18, 2026
Hi JerMon, thank you for sharing your feedback! We’re happy to hear that your new Frigidaire window air conditioner arrived just in time to help keep you comfortable during the warmer-than-normal temperatures in your area. We’re glad it’s providing the cooling you need when you need it most.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 16, 2026
Posted by: LindaB1103
[This review was collected as part of a promotion.] This A/C unit is great. Cools the area quickly and quietly.
Response from frigidaire.comBy John, Online Outreach Specialist, June 16, 2026
Hello, LindaB1103. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Window A/C
on June 15, 2026
Posted by: OLL Window AC
[This review was collected as part of a promotion.] My new Frididaire Window A/C is working just great, and just in time. Easy to install. Love the Wifi remote control feature too.
Response from frigidaire.comBy Sam, Online Outreach Specialist, June 15, 2026
Dear Valued Customer!
Thank you for choosing Frigidaire and for sharing your positive experience with your Frigidaire 12,000 BTU Window Room Air Conditioner with Wi-Fi, model FHWW124TE1.
We're delighted to hear that your new air conditioner is working great and that the installation process was easy. It's especially wonderful to know you're enjoying the convenience of the Wi-Fi remote control feature, making it even easier to stay comfortable when you need it most.
We appreciate your support and hope you continue to enjoy reliable cooling for years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for choosing Frigidaire and for sharing your positive experience with your Frigidaire 12,000 BTU Window Room Air Conditioner with Wi-Fi, model FHWW124TE1.
We're delighted to hear that your new air conditioner is working great and that the installation process was easy. It's especially wonderful to know you're enjoying the convenience of the Wi-Fi remote control feature, making it even easier to stay comfortable when you need it most.
We appreciate your support and hope you continue to enjoy reliable cooling for years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quiet and Cold
on June 10, 2026
Posted by: DPP1
[This review was collected as part of a promotion.] I bought this AC to replace a 12,000 BTU AC that no longer worked. This unit is very quiet and gets cold. It has nice features and is compact. It is well worth the price in my opinion.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 12, 2026
Hi there,
Thank you for sharing your feedback. We’re glad to hear your air conditioner is performing well, running quietly, and keeping your space cool while offering features you find useful and a compact design that fits your needs. We appreciate your support and are happy to know you feel it is a good value.
For any future assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear your air conditioner is performing well, running quietly, and keeping your space cool while offering features you find useful and a compact design that fits your needs. We appreciate your support and are happy to know you feel it is a good value.
For any future assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
on June 9, 2026
Posted by: Heidis4k
[This review was collected as part of a promotion.] A little loud but works great
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 10, 2026
Thank you for sharing your feedback with us! We’re glad to hear that your air conditioner is working great and keeping your space comfortable.
We also appreciate your comments regarding the noise level. Customer feedback is important to us, and observations like yours help us better understand our customers’ experiences with our products. We’re pleased to know that despite this concern, the unit is performing well and meeting your cooling needs.
If you ever need additional assistance, have questions about your appliance, or require support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday 8:00 AM - 8:00 PM EST. - Maria
We also appreciate your comments regarding the noise level. Customer feedback is important to us, and observations like yours help us better understand our customers’ experiences with our products. We’re pleased to know that despite this concern, the unit is performing well and meeting your cooling needs.
If you ever need additional assistance, have questions about your appliance, or require support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday 8:00 AM - 8:00 PM EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great New AC
on June 6, 2026
Posted by: dbobb109
[This review was collected as part of a promotion.] My new air conditioner may be just as noisy as the older unit but it's ability to cool the apartment is excellent and the new features including the ability to turn the ac on or off remotely is incredible. I look forward to using the dry feature in the summer months when the humidity goes through the roof. Thank you for making an excellent product.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 9, 2026
Hello Dbobb109, thank you for sharing your experience! We’re glad to hear that your new air conditioner is performing so well in cooling your apartment and that you’re enjoying the added convenience of the remote on/off functionality. It’s also great to know you’re looking forward to using the dry feature during the more humid summer months.
We appreciate your honest note regarding the noise level as well—feedback like yours is very valuable as we continue working to improve comfort and performance across our products.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We appreciate your honest note regarding the noise level as well—feedback like yours is very valuable as we continue working to improve comfort and performance across our products.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com