Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Average customer rating
4.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
52
4 Stars
9
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner with Remote - White
Customer Rating
5
Frigidaire 12btu
on July 4, 2026
Posted by: Villaslounge
[This review was collected as part of a promotion.] Excellent
Response from frigidaire.comBy Angel, Online Outreach Specialists, July 6, 2026
Hi, Villaslounge! Thank you for your excellent review! We're thrilled to hear you're happy with your Frigidaire window air conditioner. Your feedback means a great deal to us, and we appreciate you choosing Frigidaire. We hope your new air conditioner continues to keep you cool and comfortable for many seasons to come.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and our team will be glad to help. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and our team will be glad to help. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good product
on June 27, 2026
Posted by: Greg754
[This review was collected as part of a promotion.] Its reliable, its quite. The app is a game changer where i can turn on the unit before coming home. Definitely love the Eco feature, where the AC is only turn on/ off once it reaches it temperature settings.
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 29, 2026
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your new air conditioner and that it has been providing reliable and quiet performance.
It’s wonderful to know that the app has been such a convenient feature, allowing you to turn the unit on before you arrive home. We’re also pleased to hear that you are enjoying the Eco mode and how it helps maintain your preferred temperature while operating efficiently. We strive to design appliances that combine comfort, convenience, and energy-saving features, and it’s rewarding to know your unit is meeting your expectations.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
It’s wonderful to know that the app has been such a convenient feature, allowing you to turn the unit on before you arrive home. We’re also pleased to hear that you are enjoying the Eco mode and how it helps maintain your preferred temperature while operating efficiently. We strive to design appliances that combine comfort, convenience, and energy-saving features, and it’s rewarding to know your unit is meeting your expectations.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 23, 2026
Posted by: Timmuddiger
[This review was collected as part of a promotion.] Love it keeps room very cool. Let’s me sleep comfortably.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 25, 2026
Hi there. Thank you for sharing your feedback! We’re happy to hear that your Frigidaire appliance is keeping your room cool and helping you stay comfortable. We appreciate you choosing Frigidaire and hope it continues to keep your home comfortable for years to come!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 22, 2026
Posted by: Trish_1
[This review was collected as part of a promotion.] I like that I can control my room temperature from work.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 25, 2026
Hello Trish_1, thank you for sharing your feedback. We’re glad to hear that you’re enjoying the convenience of being able to control your room temperature while you’re away from home.
Having the ability to adjust your comfort settings remotely can make it easier to return to a comfortable environment while also helping manage your energy use. We appreciate you taking the time to share how this feature has improved your experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
— Maico
Having the ability to adjust your comfort settings remotely can make it easier to return to a comfortable environment while also helping manage your energy use. We appreciate you taking the time to share how this feature has improved your experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
— Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Baby girl
on June 21, 2026
Posted by: Kayleighbaby
[This review was collected as part of a promotion.] Excellent cooling
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 24, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear that your air conditioner is providing excellent cooling and meeting your expectations.
For further assistance, please connect with live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
For further assistance, please connect with live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect timing
on June 17, 2026
Posted by: JerMon
[This review was collected as part of a promotion.] Our new window air conditioner was installed just at the perfect time. Temps in our area were above normal.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 18, 2026
Hi JerMon, thank you for sharing your feedback! We’re happy to hear that your new Frigidaire window air conditioner arrived just in time to help keep you comfortable during the warmer-than-normal temperatures in your area. We’re glad it’s providing the cooling you need when you need it most.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 16, 2026
Posted by: LindaB1103
[This review was collected as part of a promotion.] This A/C unit is great. Cools the area quickly and quietly.
Response from frigidaire.comBy John, Online Outreach Specialist, June 16, 2026
Hello, LindaB1103. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Window A/C
on June 15, 2026
Posted by: OLL Window AC
[This review was collected as part of a promotion.] My new Frididaire Window A/C is working just great, and just in time. Easy to install. Love the Wifi remote control feature too.
Response from frigidaire.comBy Sam, Online Outreach Specialist, June 15, 2026
Dear Valued Customer!
Thank you for choosing Frigidaire and for sharing your positive experience with your Frigidaire 12,000 BTU Window Room Air Conditioner with Wi-Fi, model FHWW124TE1.
We're delighted to hear that your new air conditioner is working great and that the installation process was easy. It's especially wonderful to know you're enjoying the convenience of the Wi-Fi remote control feature, making it even easier to stay comfortable when you need it most.
We appreciate your support and hope you continue to enjoy reliable cooling for years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for choosing Frigidaire and for sharing your positive experience with your Frigidaire 12,000 BTU Window Room Air Conditioner with Wi-Fi, model FHWW124TE1.
We're delighted to hear that your new air conditioner is working great and that the installation process was easy. It's especially wonderful to know you're enjoying the convenience of the Wi-Fi remote control feature, making it even easier to stay comfortable when you need it most.
We appreciate your support and hope you continue to enjoy reliable cooling for years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com