Customer reviews from frigidaire.com
Frigidaire - 50 Pint Smart Dehumidifier - White
Average customer rating
4.8
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
35
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Frigidaire - 50 Pint Smart Dehumidifier - White
Customer Rating
3
Reality vs Marketing
on July 31, 2025
Posted by: capecodbobb
So I bought this unit for two main reasons. Easy washable filter and wifi app. The operating instructions say filter cannot be washed and then it says to wash it. Fridgidare rep said you need to replace the filter every 3-6 months and it cannot be washed. So which is it?? There is only one filter although the app indicates that athere are two. Also, the app is fine except it does not tell me the most important information; what is the current humidity level? This is in my basement so i'm not there all the time and not even at this property all the time. So how do i even know if its working?? Not sure i should have even rated three stars
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 1, 2025
Hi there. Thank you for sharing your feedback. We truly understand your frustration and appreciate the opportunity to clarify.
We apologize for the confusion regarding the filter care. Some of our dehumidifier models feature a washable filter, while others require replacement. We’d like to confirm the correct guidance for your specific unit and ensure you're getting the most accurate information. If you could share your model number with us, we’d be happy to look into this right away.
Regarding the app, we agree that real-time humidity readings are important—especially when the unit is in a location you don't visit often. We're sorry the app isn't meeting your expectations in that regard. We'll share this feedback with our development team as we work to improve the experience for our customers.
Please feel free to reach out to us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We apologize for the confusion regarding the filter care. Some of our dehumidifier models feature a washable filter, while others require replacement. We’d like to confirm the correct guidance for your specific unit and ensure you're getting the most accurate information. If you could share your model number with us, we’d be happy to look into this right away.
Regarding the app, we agree that real-time humidity readings are important—especially when the unit is in a location you don't visit often. We're sorry the app isn't meeting your expectations in that regard. We'll share this feedback with our development team as we work to improve the experience for our customers.
Please feel free to reach out to us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
What a difference!
on August 3, 2025
Posted by: BDD99
[This review was collected as part of a promotion.] We purchased the Frigidaire Gallery 50 Pint Dehumidifier based on the recommendation from a friend and have been using it for 1 week. WOW, what a difference it makes! Living in Florida, humidity is part of our daily lives, but with this wonder machine our small guest cottage feels like a true oasis. We highly recommend this for anyone who wants to improve the comfort level in their home.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Currently working well
on August 5, 2025
Posted by: Bill F of Central IL
[This review was collected as part of a promotion.] Replaced an older Frigidaire dehumidifier with this new one. So far, so good. It doesn't display the actual humidity in the room on the device. It does display the target level but not the actual.
Response from frigidaire.comBy Maico, Online Outreach Specialist, August 7, 2025
Thank you for your feedback, Bill F of Central IL, and for continuing to choose Frigidaire—we’re glad to hear your new dehumidifier is working well so far!
We appreciate you pointing out the difference in the display between your previous and current models. While this unit shows the target humidity level, we understand how helpful it can be to also see the current room humidity at a glance. Your input is important and will be shared with our product development team as we work to enhance future designs.
Thanks again for your continued trust in Frigidaire! If you need assistance, we’re always here to help.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We appreciate you pointing out the difference in the display between your previous and current models. While this unit shows the target humidity level, we understand how helpful it can be to also see the current room humidity at a glance. Your input is important and will be shared with our product development team as we work to enhance future designs.
Thanks again for your continued trust in Frigidaire! If you need assistance, we’re always here to help.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 7, 2025
Posted by: Raul5
[This review was collected as part of a promotion.] For me this machine works great worth every penny
Written by a customer while visiting frigidaire.com
Customer Rating
4
Quiet Dehumidifier
on August 8, 2025
Posted by: Bill of Central Illinois
[This review was collected as part of a promotion.] Replaced a Frigidaire dehumidifier with this new one. Operates similarly with the addition of wifi connection & Smart setting. Quieter. Does not display ambient humidity on the device - you need to consult the app for that info. So far, so good. Hope it lasts at least 5 summers.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on August 9, 2025
Posted by: FlGrl2025
[This review was collected as part of a promotion.] Very quiet, love the allergy filter, optional drain, wi-fi app.
Lets you know when filter needs to be cleaned or changed.
Does a great job in making the room more comfortable
Lets you know when filter needs to be cleaned or changed.
Does a great job in making the room more comfortable
Response from frigidaire.comBy Reed, Online Outreach Specialist, August 12, 2025
Thank you for your detailed feedback! We're delighted to hear you’re enjoying the quiet operation, allergy filter, optional drain, and Wi-Fi app features. It’s great that the filter alerts and overall comfort are making a difference. If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com or calling us at 1-800-374-4432. Monday–Friday, 8:30 a.m.–8 p.m. EST. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Replacement for an earlier Frigidaire
on August 11, 2025
Posted by: Central IL Bill
[This review was collected as part of a promotion.] This one replaces a Frigidaire dehumidifier that finally broke down. So far, so good. It's quieter and removes humidity from our basement air. I dump the bucket at least once daily. Does not display the actual humidity on the device. You can obtain that info from the app.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 12, 2025
Hi there! We’re glad to hear your new dehumidifier is working well, running more quietly, and helping keep your basement comfortable. We appreciate your feedback about the on-device humidity display and are happy the app is providing that information for you. Thanks for choosing Frigidaire again!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not what they used to be.
on August 22, 2025
Posted by: Monty7562
Had it for a week. Seems to struggle to get humidity down to set level. I have a hygrometer near it. I purchased a 50 pint 2 years ago. It works fine . Has the quality declined that quickly ?
Response from frigidaire.comBy Reed, Online Outreach Specialist, August 25, 2025
Hi Monty7562, we’re sorry to hear about your concern with the new unit, especially since your previous dehumidifier worked well. We appreciate you sharing this feedback with us. We can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you! - Reed
Written by a customer while visiting frigidaire.com