Customer reviews from frigidaire.com
Frigidaire - 115V 12,000 BTU 550 Sq. Ft. Window Air Conditioner with Remote - White
Average customer rating
4.7
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
231
4 Stars
43
3 Stars
10
2 Stars
2
1 Star
8
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Frigidaire - 115V 12,000 BTU 550 Sq. Ft. Window Air Conditioner with Remote - White
Customer Rating
5
Works Great
on June 15, 2026
Posted by: DJ201
[This review was collected as part of a promotion.] So far so good. Works really good. Very satisfied with the A/C unit.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 16, 2026
Hi DJ201!
Thank you for taking the time to share your feedback. We are pleased to hear that your air conditioner is working well and that you are very satisfied with its overall performance.
We truly appreciate your support and are glad the unit is meeting your expectations.
Thank you for choosing Frigidaire. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We are pleased to hear that your air conditioner is working well and that you are very satisfied with its overall performance.
We truly appreciate your support and are glad the unit is meeting your expectations.
Thank you for choosing Frigidaire. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy install and great product.
on June 13, 2026
Posted by: Walker365
[This review was collected as part of a promotion.] This air conditioner was very easy to install, with clear instructions and all the necessary hardware included. The setup took less than 30 minutes and fit securely in the window. Once running, it cooled the room much faster than I expected. Even on hot days, it maintained a comfortable temperature with no issues. The unit operates reliably and provides consistent cooling throughout the space. Overall, it offers great performance and excellent value for the price.
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 16, 2026
Thank you for sharing your experience with your air conditioner. We're thrilled to hear that the installation process was quick and straightforward, and that the included instructions and hardware made setup easy.
It's especially rewarding to know that the unit exceeded your expectations when it came to cooling performance. Providing fast, consistent, and reliable comfort is one of our top priorities, and we're glad your air conditioner is keeping your room comfortable even on the hottest days.
If you ever need assistance, our Customer Care team is available at 1-800-374-4432, Monday–Friday, 8:00 AM–8:00 PM EST, or visit Frigidaire.com for additional support. - Maria
It's especially rewarding to know that the unit exceeded your expectations when it came to cooling performance. Providing fast, consistent, and reliable comfort is one of our top priorities, and we're glad your air conditioner is keeping your room comfortable even on the hottest days.
If you ever need assistance, our Customer Care team is available at 1-800-374-4432, Monday–Friday, 8:00 AM–8:00 PM EST, or visit Frigidaire.com for additional support. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
My New Air Conditioner
on June 11, 2026
Posted by: Wiz 1
[This review was collected as part of a promotion.] My new 12,000 but air conditioner is awesome. It does so much more than the old one.
Response from frigidaire.comBy Sam, Online Outreach Specialist, June 11, 2026
Hello Wiz 1!
Thank you for taking the time to share your feedback about your Frigidaire 12,000 BTU Window Air Conditioner (FHWC123TD1). We're thrilled to hear that you're enjoying your new unit and that it's performing even better than your previous air conditioner. It's great to know it’s providing the added comfort and functionality you were looking for. We truly appreciate your support and hope your air conditioner continues to keep your home cool and comfortable for many seasons to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your feedback about your Frigidaire 12,000 BTU Window Air Conditioner (FHWC123TD1). We're thrilled to hear that you're enjoying your new unit and that it's performing even better than your previous air conditioner. It's great to know it’s providing the added comfort and functionality you were looking for. We truly appreciate your support and hope your air conditioner continues to keep your home cool and comfortable for many seasons to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
AC
on June 5, 2026
Posted by: JMK76
[This review was collected as part of a promotion.] My unit seems to be working just fine so far.
I installed the window AC unit in my bedroom.
Cools the room down in a few minutes to allow for a good night’s sleep.
Very high humidity in Kansas.
I installed the window AC unit in my bedroom.
Cools the room down in a few minutes to allow for a good night’s sleep.
Very high humidity in Kansas.
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 9, 2026
Hi, JMK76! Thank you for sharing your experience! We're happy to hear that your Frigidaire window air conditioner is performing well and cooling your bedroom quickly. It's especially great to know that it's helping you stay comfortable and get a good night's sleep, even with the high humidity conditions in Kansas. We appreciate you choosing Frigidaire and hope you continue to enjoy reliable comfort from your unit.
If you need further assistance, please feel free to contact us via live chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST. We're always here to support your cooling needs. -Angel
If you need further assistance, please feel free to contact us via live chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST. We're always here to support your cooling needs. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love
on June 2, 2026
Posted by: Njmomof3
[This review was collected as part of a promotion.] I absolutely love this Frigidaire air conditioner! It cools the room quickly and keeps it comfortable even on the hottest days. One of my favorite features is how quiet it is—the noise level is very low, so it doesn’t interrupt conversations, TV time, or sleep. The unit was easy to set up, runs efficiently, and performs exactly as advertised. If you’re looking for a reliable, powerful, and quiet air conditioner, I highly recommend this one. I’m extremely happy with my purchase!
Response from frigidaire.comBy Sam, Online Outreach Specialist, June 2, 2026
Hello Njmomof3!
Thank you for taking the time to share your detailed feedback on your Frigidaire 12,000 BTU Window Room Air Conditioner (FHWC123TC1). We are delighted to hear that it is cooling your space quickly and keeping it comfortable even during the hottest days. It’s wonderful to know you are especially enjoying how quiet the unit operates, along with its easy setup and efficient performance. We truly appreciate your recommendation and are thrilled that you are extremely happy with your purchase.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your detailed feedback on your Frigidaire 12,000 BTU Window Room Air Conditioner (FHWC123TC1). We are delighted to hear that it is cooling your space quickly and keeping it comfortable even during the hottest days. It’s wonderful to know you are especially enjoying how quiet the unit operates, along with its easy setup and efficient performance. We truly appreciate your recommendation and are thrilled that you are extremely happy with your purchase.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 28, 2026
Posted by: Deb195868
[This review was collected as part of a promotion.] Easy installation. Easy to operate, reasonably priced
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 28, 2026
Dear Valued Customer,
Thank you for your feedback. We’re glad to hear that you found the installation easy, the operation simple, and the product reasonably priced.
We appreciate you taking the time to share your experience, and we’re happy the product is working well for you. Thank you for choosing our brand. If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to help.
Best regards,
-Christian
Thank you for your feedback. We’re glad to hear that you found the installation easy, the operation simple, and the product reasonably priced.
We appreciate you taking the time to share your experience, and we’re happy the product is working well for you. Thank you for choosing our brand. If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to help.
Best regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new ac
on September 12, 2025
Posted by: Uniangel
[This review was collected as part of a promotion.] I’ve had Frigidaire window air conditioners for 10 years and they’ve always kept me cool. Personally, I wouldn’t buy any other brand.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cool & Comfy
on September 9, 2025
Posted by: Bedroom comfort
[This review was collected as part of a promotion.] I’m so happy I got this window A/C. The room is cold and being in South Florida that’s so important. I love the ECO button to turn off the air when the temp has been reached. If you need a great cost effective unit. This should be your choice! I can’t wait to replace my other units with another Frigidaire window unit.
Response from frigidaire.comBy Christian, Online Outreach Specialist, September 9, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that your new window A/C is keeping your room cool—especially in South Florida heat. The ECO button is a favorite feature for many of our customers, and we’re glad you’re enjoying it! We appreciate your loyalty and can’t wait to help you replace your other units with more Frigidaire products. If you ever need anything or have questions, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Best Regards
-Christian
-Christian
Written by a customer while visiting frigidaire.com