Customer reviews from frigidaire.com
Frigidaire - 115V 12,000 BTU 550 Sq. Ft. Window Air Conditioner with Remote - White
Average customer rating
4.7
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
231
4 Stars
43
3 Stars
10
2 Stars
2
1 Star
8
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Frigidaire - 115V 12,000 BTU 550 Sq. Ft. Window Air Conditioner with Remote - White
Customer Rating
5
Window A/C
on September 16, 2026
Posted by: Window for the win
[This review was collected as part of a promotion.] Window unit was a great addition especially with the month + of over 100 degree days. Works great and love the remote.
Response from frigidaire.comBy Chris, Online Outreach Specialist, September 16, 2026
Dear Valued Customer,
Thank you for the great review! We’re thrilled to hear that your window air conditioner has been a welcome addition, especially during those hot summer days. We’re also glad you’re enjoying the convenience of the remote control.
Thank you for choosing Frigidaire, and we hope you continue to stay cool and comfortable!
Should you have any other questions or concerns, please feel free to contact us. You can connect with us via live chat at Frigidaire or call our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.
Have a great day!
Best regards,
Chris
Thank you for the great review! We’re thrilled to hear that your window air conditioner has been a welcome addition, especially during those hot summer days. We’re also glad you’re enjoying the convenience of the remote control.
Thank you for choosing Frigidaire, and we hope you continue to stay cool and comfortable!
Should you have any other questions or concerns, please feel free to contact us. You can connect with us via live chat at Frigidaire or call our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.
Have a great day!
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good procuct
on September 12, 2026
Posted by: honestgoat
[This review was collected as part of a promotion.] Fridgidaire has name that never lets you down.
Response from frigidaire.comBy Angel, Online Outreach Specialists, September 14, 2026
Hi, honestgoat! Thank you for sharing your feedback! We’re delighted to hear that you’re happy with your Frigidaire Window Mounted Air Conditioner. We truly appreciate your trust in the Frigidaire name and are glad to know we could provide a product you can count on.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re always happy to help! -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’re always happy to help! -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Life saver!
on September 10, 2026
Posted by: MPS2026
[This review was collected as part of a promotion.] Our AC went out in the middle of August. It was 100+ degrees with the humidity.
This 12,000BTU unit has kept us cool and at home. Without it we would have had to stay somewhere else while our AC unit was being repaired. 2 weeks we were without AC.
Thank goodness for this window unit!!!
This 12,000BTU unit has kept us cool and at home. Without it we would have had to stay somewhere else while our AC unit was being repaired. 2 weeks we were without AC.
Thank goodness for this window unit!!!
Response from frigidaire.comBy Maico, Online Outreach Specialist, September 14, 2026
Hello MPS2026, thank you so much for sharing your experience! We’re thrilled to hear that your 12,000 BTU window air conditioner was able to keep you and your family cool and comfortable during such a challenging time. Being without your main AC for two weeks in 100+ degree heat and high humidity sounds incredibly difficult, so we’re glad your Frigidaire unit was there when you needed it most!
We truly appreciate you choosing Frigidaire and taking the time to share your feedback. We hope your home stays cool and comfortable for many years to come!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We truly appreciate you choosing Frigidaire and taking the time to share your feedback. We hope your home stays cool and comfortable for many years to come!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible product
on September 5, 2026
Posted by: Kdog13
This unit will leak in your home. It has no sufficient way to get rid of condensation. I have it installed to correct specifications. It was okay for two weeks and I can't get it to stop leaking into my home even after cleaning it out with vinegar and several times with bleach. The worst money I have ever spent. I am going to have to lean it out so far that it is going to look like it is falling out of the window. I suggest that everyone who buys this unit will wait one month before leaving a review. You will see for yourself if you buy it. It cools really well but I would rather be hot than damage my home. Can't believe this design is still being made. There needs to be multiple drain holes to protect clients homes. Terrible product and to high of a price for this piece of garbage.
Response from frigidaire.comBy Maico, Online Outreach Specialist, September 9, 2026
Hello Kdog13, we’re truly sorry to hear about your experience with this Frigidaire unit. We understand how frustrating and concerning it must be to have a product that initially worked well but then began leaking condensation into your home despite being installed according to the proper specifications and your efforts to clean and maintain it.
We especially understand your concern about potential damage to your home. While it’s good to hear that the unit cools effectively, having to choose between staying comfortable and protecting your home from water damage is certainly not the experience we want for our customers. We also appreciate you sharing your concerns about the drainage design and providing detailed feedback about what you believe could improve the product.
We sincerely apologize for the inconvenience, frustration, and disappointment this has caused. Thank you for taking the time to share your experience and concerns with us.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day!
- Maico
We especially understand your concern about potential damage to your home. While it’s good to hear that the unit cools effectively, having to choose between staying comfortable and protecting your home from water damage is certainly not the experience we want for our customers. We also appreciate you sharing your concerns about the drainage design and providing detailed feedback about what you believe could improve the product.
We sincerely apologize for the inconvenience, frustration, and disappointment this has caused. Thank you for taking the time to share your experience and concerns with us.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
The replacement unit is at least as good the old one
on August 29, 2026
Posted by: GurneeComicShow10hotel
[This review was collected as part of a promotion.] We don't normally get to use the warranty but we had the extended warranty on the old one and died on the last possible month for a replacement. the new one looks like its supposed to have wifi but it doesn't and that's a plus.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 1, 2026
Thank you for taking the time to share your feedback. We’re glad to hear that your replacement air conditioner is performing at least as well as your previous unit.
We’re pleased that the extended warranty provided an opportunity to replace your older appliance when it reached the end of its service life. We also appreciate your feedback regarding the Wi-Fi capability and are glad that having a straightforward unit without connected features is a plus for you.
Thank you for choosing this appliance. We truly appreciate your support and are happy to know that your new air conditioner is meeting your expectations. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
We’re pleased that the extended warranty provided an opportunity to replace your older appliance when it reached the end of its service life. We also appreciate your feedback regarding the Wi-Fi capability and are glad that having a straightforward unit without connected features is a plus for you.
Thank you for choosing this appliance. We truly appreciate your support and are happy to know that your new air conditioner is meeting your expectations. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Pretty good so far
on August 27, 2026
Posted by: Knarff
[This review was collected as part of a promotion.] Set up and have not turned off since it was received. No issues. Quiet and cooling bedroom and bathroom with 2 walk-in closets..
Response from frigidaire.comBy Chris, Online Outreach Specialist, August 27, 2026
Dear Valued Customer,
Thank you for taking the time to share your experience with us! We’re delighted to hear that your unit has been running reliably and quietly since you received it. It’s wonderful to know that it is providing comfortable cooling for your bedroom, bathroom, and walk-in closets.
We truly appreciate you choosing Frigidaire and taking the time to share your positive feedback. Your satisfaction means a great deal to us.
If you have any questions or concerns in the future, please don’t hesitate to reach out. You can connect with us via live chat at www.frigidaire.com or contact our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.
Have a wonderful day!
Best regards,
Chris
Thank you for taking the time to share your experience with us! We’re delighted to hear that your unit has been running reliably and quietly since you received it. It’s wonderful to know that it is providing comfortable cooling for your bedroom, bathroom, and walk-in closets.
We truly appreciate you choosing Frigidaire and taking the time to share your positive feedback. Your satisfaction means a great deal to us.
If you have any questions or concerns in the future, please don’t hesitate to reach out. You can connect with us via live chat at www.frigidaire.com or contact our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.
Have a wonderful day!
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Device OK, APP is horrible
on August 24, 2026
Posted by: JPRFT
Device is OK so far. HOWEVER, forget using the lousy Android control app. Terribly inconsistent and frustrating to an end user. Yah, it works occasionally. But constantly needs to be re-setup. Completely negates the purpose of the app. About as user friendly as a rabid dog!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 25, 2026
Hi JPRFT!
Thank you for sharing your honest feedback. We’re glad to hear your Frigidaire air conditioner is working well, though we’re sorry to hear about your frustrating experience with the Android app. We understand how inconvenient it is when an app doesn’t work consistently, and we truly appreciate you bringing this to our attention.
If you need any type of assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Thank you for sharing your honest feedback. We’re glad to hear your Frigidaire air conditioner is working well, though we’re sorry to hear about your frustrating experience with the Android app. We understand how inconvenient it is when an app doesn’t work consistently, and we truly appreciate you bringing this to our attention.
If you need any type of assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
So Cold!
on August 22, 2026
Posted by: Therealheidipaige
[This review was collected as part of a promotion.] I'm soooo happy with my new A/C! My old one was dying a slow death. I know Frigidaire is a trusted brand so it was an easy decision. We've had it for a week, and it's been set at 72° and I am happy to sleep under a blanket at night,. Its been over a 100° outside so this was a great purchase. I'm so happy with it, that we bought an 8,000 BTU for the kitchen! 😊
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 25, 2026
Thank you for taking the time to share your wonderful feedback. We are delighted to hear how happy you are with your new air conditioner and that it has been such a great replacement for your previous unit.
It’s fantastic to know that your new A/C is keeping your home comfortable even with temperatures over 100°F outside, and that you’re enjoying such a cool, comfortable bedroom at night. We’re especially pleased to hear that you were confident choosing this appliance and that your experience was positive enough to purchase an 8,000 BTU unit for your kitchen as well.
Thank you for choosing this appliance. We truly appreciate your support and are thrilled to know that your new air conditioner is keeping your home comfortable. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
It’s fantastic to know that your new A/C is keeping your home comfortable even with temperatures over 100°F outside, and that you’re enjoying such a cool, comfortable bedroom at night. We’re especially pleased to hear that you were confident choosing this appliance and that your experience was positive enough to purchase an 8,000 BTU unit for your kitchen as well.
Thank you for choosing this appliance. We truly appreciate your support and are thrilled to know that your new air conditioner is keeping your home comfortable. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
Written by a customer while visiting frigidaire.com