Customer reviews from frigidaire.com
Frigidaire - 115V 12,000 BTU 550 Sq. Ft. Window Air Conditioner with Remote - White
Average customer rating
4.7
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
231
4 Stars
43
3 Stars
10
2 Stars
2
1 Star
8
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Frigidaire - 115V 12,000 BTU 550 Sq. Ft. Window Air Conditioner with Remote - White
Customer Rating
5
on July 10, 2026
Posted by: Dee325
[This review was collected as part of a promotion.] I have Frigidaire products throughout my house. I just replaced an 15 plus year AC because it became clogged up not because it stopped working. I;m staying in the family.
Response from frigidaire.comBy Chris, Online Outreach Specialist, July 10, 2026
Hi there, valued customer,
Thank you for your continued loyalty to Frigidaire! We're honored to hear that you have Frigidaire products throughout your home and that you’ve chosen to stay with the brand for your replacement air conditioner. It’s wonderful to know your previous unit provided many years of service, and we appreciate your trust in Frigidaire for your home comfort needs.
Thank you for being part of the Frigidaire family, and we hope your new air conditioner continues to keep your home comfortable for many years to come!
If you have any additional questions or need assistance, please feel free to contact us via live chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We'll be happy to help.
Best regards,
Chris
Thank you for your continued loyalty to Frigidaire! We're honored to hear that you have Frigidaire products throughout your home and that you’ve chosen to stay with the brand for your replacement air conditioner. It’s wonderful to know your previous unit provided many years of service, and we appreciate your trust in Frigidaire for your home comfort needs.
Thank you for being part of the Frigidaire family, and we hope your new air conditioner continues to keep your home comfortable for many years to come!
If you have any additional questions or need assistance, please feel free to contact us via live chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We'll be happy to help.
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cools the entire area
on July 9, 2026
Posted by: Multiroom
[This review was collected as part of a promotion.] Quietly cools our rooms, even through the recent hear wave we had in NYC. Multiroom open layout and kept us cool in stifling heat.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 13, 2026
Hi there, thank you for taking the time to share your experience! We're thrilled to hear your 12,000 BTU Window Air Conditioner is keeping your home comfortable, especially during the recent heat wave. It's great to know the unit is providing quiet and effective cooling throughout your open-layout space. We truly appreciate your feedback and thank you for choosing Frigidaire. If you ever have any questions or need assistance, please reach out to us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 6, 2026
Posted by: Jarm 516
[This review was collected as part of a promotion.] Wonderful machine easy to install.Rock and bill have a fun day
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 10, 2026
Good day, Jarm 516! Thank you for sharing your feedback! We’re happy to hear that your Frigidaire appliance has been wonderful and that the installation process was easy. We appreciate you choosing Frigidaire and hope you continue to enjoy its performance for years to come.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cool machine
on July 5, 2026
Posted by: WegOne
[This review was collected as part of a promotion.] Cool, quiet and welcome as the days get warmer, this unit fulfills all our needs for a comfortable summer.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 8, 2026
Hi there. Thank you for sharing your feedback! We’re delighted to hear that your Frigidaire unit is keeping you cool and comfortable as the warmer days arrive. It’s great to know that you’re enjoying its quiet operation and that it’s meeting your needs for a comfortable summer.
We appreciate you choosing Frigidaire and are happy to be a part of your home. Thank you for taking the time to share your experience with us!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate you choosing Frigidaire and are happy to be a part of your home. Thank you for taking the time to share your experience with us!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Doing the Job
on July 4, 2026
Posted by: Piddlemore NY
[This review was collected as part of a promotion.] a freak Western New York Heat wave handled handily... sitting cool & comfy! (12000 BTU window AC)
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 7, 2026
Hello, Piddlemore, NY, thank you for sharing your feedback! We’re thrilled to hear that your Frigidaire 12,000 BTU window air conditioner is keeping you cool and comfortable, even during a heat wave in Western New York.
It’s great to know that your unit is doing the job and helping you stay comfortable when temperatures rise. We appreciate you choosing Frigidaire and taking the time to share your experience with us.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a great rest of your day!
- Maico
It’s great to know that your unit is doing the job and helping you stay comfortable when temperatures rise. We appreciate you choosing Frigidaire and taking the time to share your experience with us.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 4, 2026
Posted by: Tryplex3
[This review was collected as part of a promotion.] Keeps our room cool we live in south Carolina so it is a necessity
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 9, 2026
Hi there. Thank you for sharing your experience with your Frigidaire appliance! We’re glad to hear it’s helping keep your room cool, especially during the warm South Carolina weather. We understand how important reliable cooling can be, and we’re happy that your Frigidaire unit is helping you stay comfortable.
Thank you for choosing Frigidaire!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Thank you for choosing Frigidaire!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
on June 25, 2026
Posted by: Lil21
[This review was collected as part of a promotion.] Easy to operate. This a/c has a nice size filter and it cools the room well and quickly.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 30, 2026
Hi Lil21!
Thank you for taking the time to share your feedback. We're delighted to hear that your Frigidaire air conditioner is easy to operate, cools your room quickly, and that you're pleased with the filter design. It's wonderful to know the unit is meeting your expectations.
We truly appreciate you choosing Frigidaire. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We're delighted to hear that your Frigidaire air conditioner is easy to operate, cools your room quickly, and that you're pleased with the filter design. It's wonderful to know the unit is meeting your expectations.
We truly appreciate you choosing Frigidaire. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
12,000 BTU A/C
on June 24, 2026
Posted by: Stacy 79
[This review was collected as part of a promotion.] Works great, easy to install. Cooled the room instantly.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 29, 2026
Hello Stacy 79, thank you for sharing your feedback about your Frigidaire appliance! We’re happy to hear that it’s working great for you and that the installation process was easy.
It’s wonderful to know your unit was able to cool your room quickly and provide the performance you were looking for. We appreciate you choosing Frigidaire and taking the time to share your experience with us!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
It’s wonderful to know your unit was able to cool your room quickly and provide the performance you were looking for. We appreciate you choosing Frigidaire and taking the time to share your experience with us!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com