Customer reviews from frigidaire.com
Frigidaire - 115V 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner - White
Average customer rating
4.7
(256 Reviews)
Rating breakdown 256 reviews
5 Stars
201
4 Stars
39
3 Stars
8
2 Stars
2
1 Star
6
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Frigidaire - 115V 12,000 BTU 550 Sq. Ft. Smart Window Air Conditioner - White
Customer Rating
5
Satisfied
on July 14, 2025
Posted by: C a willy
[This review was collected as part of a promotion.] Very cold air, the eco feature is nice
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 15, 2025
Thank you for sharing your feedback! We're glad to hear you're enjoying the very cold air and that you find the eco feature to be a nice addition in you AC.
If you have any further questions or need assistance, please feel free to reach out. You can connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We're happy to help! - Maria
If you have any further questions or need assistance, please feel free to reach out. You can connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We're happy to help! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best air-conditioer in my lifetime (88 yrs old)
on July 24, 2025
Posted by: Gigi351
[This review was collected as part of a promotion.] I have owned air-conditioners since I was 21 years old. I worked nights and the neighborhood was noisy. Operation of my A-C was perfect because it drowned out the noisy from outside and I was able to sleep peacefully. Since 1960, I have owned over 8 A-C's and all of them kept me comfortable and cool. My last two A-C's were Frigidaire . I have a 10 thousand BTU in my bedroom ( purchased 20 years ago) and my 12 thousand BTU in my dining room/kitchen (purchased 10 years ago) Between both, I have always has enough BTU's to maintain a very comfortable living condition through every heatwave we have experienced. My recent replacement purchase seems to run cooler and much quieter. We can hardly hear it when it is running and are so happy we decided to stay with Frigidaire for our latest purchase.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 24, 2025
Thank you for sharing your long history with air conditioners and your continued trust in Frigidaire! We're honored to have kept you cool and comfortable through the years—from your early days working nights to now. It's great to hear your newest unit runs even cooler and quieter. If you ever need assistance or have feedback to share, we’re here for you at Frigidaire.com or 1-800-374-4432.
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works Like a charm
on July 29, 2025
Posted by: pugpack
[This review was collected as part of a promotion.] We live in a 3/2 A frame cabin. While the downstairs remains the cool the upstairs was like a sauna. We put this 12k BTU Frigidaire in the room upstairs and it works like a charm. Today's heat index as I write this is 108F (See Pic) and we have the Frigidaire set at 80F and it is cool as a cucumber upstairs and cycling every so often. Easy to install, great investment, great addition to the room.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 31, 2025
Thank you so much for sharing your experience! We're thrilled to hear that your 12,000 BTU Frigidaire unit is performing so well, especially under extreme heat conditions like a 108°F heat index. It's great to know it made such a noticeable difference in your upstairs space and that the installation process was smooth. We’re glad it’s been a valuable and effective addition to your home. If you ever have any questions or need support, feel free to reach out via live chat at Frigidaire.com or by calling 1-800-374-4432, available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great AC unit
on August 17, 2025
Posted by: Jellyken
[This review was collected as part of a promotion.] I got this for my classroom and it has made it very comfortable. The noise is minimal and the air circulates very well.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 19, 2025
Hi there. We’re so glad to hear your new unit is helping keep your classroom comfortable! It’s great to know the quiet operation and strong air circulation are making a difference. Thank you for choosing Electrolux. If you have further concerns or need assistance, feel free to connect with us via Live Chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Compact and excellent!
on September 2, 2025
Posted by: GinaMP
[This review was collected as part of a promotion.] Compact and small for an apartment window. Powerful and sleek! Cools 2-3 rooms. Nice and quiet! Super efficient. I love looking at it and using it! It’s a great, easy, reliable, no-fuss machine.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect!
on September 4, 2025
Posted by: LCA2025
[This review was collected as part of a promotion.] This window a/c unit is exactly what we were looking for. We needed a unit that was affordable, powerful, able to set a timer, and easy to install. This unit checked all our boxes.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 5, 2025
Thank you for sharing your wonderful feedback! We’re so glad to hear that your new window A/C is exactly what you were looking for and that it checked all of the boxes—affordable, powerful, easy to install, and equipped with a timer for added convenience. It’s always great to know when our products help make our customers’ homes more comfortable while also being simple to use. If you ever have any questions about getting the most out of your A/C unit, setting up additional features, or need any kind of assistance in the future, our team is here to help. You can connect with us anytime through Live Chat at Frigidaire.com or by calling 1-800-374-4432. Our Customer Care Team is available Monday through Friday, 8:30 AM to 8:00 PM EST, and will be glad to provide support. We truly appreciate you choosing Frigidaire and hope your new A/C unit continues to keep your space cool and comfortable for years to come! – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cool & Comfy
on September 9, 2025
Posted by: Bedroom comfort
[This review was collected as part of a promotion.] I’m so happy I got this window A/C. The room is cold and being in South Florida that’s so important. I love the ECO button to turn off the air when the temp has been reached. If you need a great cost effective unit. This should be your choice! I can’t wait to replace my other units with another Frigidaire window unit.
Response from frigidaire.comBy Christian, Online Outreach Specialist, September 9, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that your new window A/C is keeping your room cool—especially in South Florida heat. The ECO button is a favorite feature for many of our customers, and we’re glad you’re enjoying it! We appreciate your loyalty and can’t wait to help you replace your other units with more Frigidaire products. If you ever need anything or have questions, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Best Regards
-Christian
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new ac
on September 12, 2025
Posted by: Uniangel
[This review was collected as part of a promotion.] I’ve had Frigidaire window air conditioners for 10 years and they’ve always kept me cool. Personally, I wouldn’t buy any other brand.
Written by a customer while visiting frigidaire.com