Customer reviews from frigidaire.com
Frigidaire - 115V 12,000 BTU 550 Sq. Ft. Window Air Conditioner with Remote - White
Average customer rating
4.7
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
231
4 Stars
43
3 Stars
10
2 Stars
2
1 Star
8
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Frigidaire - 115V 12,000 BTU 550 Sq. Ft. Window Air Conditioner with Remote - White
Customer Rating
5
Deliciously COLD!!
on July 18, 2026
Posted by: Blondebabe
[This review was collected as part of a promotion.] I have central air-conditioning, but with a three-story house where the AC unit is in the basement, I have difficulty cooling the upstairs when the temperature sores above 90° F. This wonder unit is very powerful and certainly does the job well! Extremely reasonably priced for the product and performance.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 20, 2026
Thank you so much for taking the time to share your detailed feedback! We’re delighted to hear that your air conditioner has been an excellent solution for helping cool the upper levels of your three-story home. We understand how challenging it can be to maintain a comfortable temperature upstairs when outdoor temperatures rise above 90°F, especially when the central air-conditioning unit is located in the basement, so we’re thrilled to know that your new unit provides the powerful cooling performance you need.
It’s wonderful to hear that you’re impressed with the unit’s power and overall performance, and that you feel it offers excellent value for the price. We truly appreciate you choosing Frigidaire and are pleased that your air conditioner is helping keep your home more comfortable during those especially hot days. Your positive feedback means a great deal to us, and we hope you continue to enjoy reliable cooling for many years to come.
If you need any further assistance, please feel free to reach out to us through Live Chat at Frigidaire.com. You may also call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST, and our team will be happy to assist you. Thank you again for choosing Frigidaire and for sharing your experience! - Maria
It’s wonderful to hear that you’re impressed with the unit’s power and overall performance, and that you feel it offers excellent value for the price. We truly appreciate you choosing Frigidaire and are pleased that your air conditioner is helping keep your home more comfortable during those especially hot days. Your positive feedback means a great deal to us, and we hope you continue to enjoy reliable cooling for many years to come.
If you need any further assistance, please feel free to reach out to us through Live Chat at Frigidaire.com. You may also call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST, and our team will be happy to assist you. Thank you again for choosing Frigidaire and for sharing your experience! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 17, 2026
Posted by: mike152
[This review was collected as part of a promotion.] Working just fine!
Response from frigidaire.comBy John, Online Outreach Specialist, July 17, 2026
Hello, Mike152. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Blast of cold air
on July 16, 2026
Posted by: Hotmam56
[This review was collected as part of a promotion.] Love it so much. Keeps my dining kitchen and living room nice and cool during 100 to 112° weather. I love the eco feature it kicks the unit off at set temp and back on when it gets warm. Sleep timer can be set for a time to kick on or off. 12,000 btu has cooled down 550sqft of living space.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 21, 2026
Hi there. Thank you for sharing your experience! We're thrilled to hear that your Frigidaire air conditioner is keeping your home comfortable, even during extremely hot weather. It's great to know you're enjoying features like the Eco mode and Sleep Timer, and that the unit is providing the cooling performance you need for your living space.
We appreciate you choosing Frigidaire and are glad to hear your 12,000 BTU unit has been a great fit for your home. We hope it continues to keep you cool and comfortable for many seasons to come!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate you choosing Frigidaire and are glad to hear your 12,000 BTU unit has been a great fit for your home. We hope it continues to keep you cool and comfortable for many seasons to come!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
works great, nice features
on July 16, 2026
Posted by: larmarwen
[This review was collected as part of a promotion.] Very pleased with the performance of this unit, cools well and is quiet running. Included features allow for a very restful sleep and prior turn-on in order to have the room cool before retiring for the night.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 17, 2026
Hi valued customer, thank you for taking the time to share your wonderful feedback! We're delighted to hear that you're very pleased with the performance of your Frigidaire window air conditioner. It's great to know that it cools your room effectively, operates quietly, and that the convenient features help keep your room comfortable before bedtime for a restful night's sleep. We truly appreciate you choosing Frigidaire and hope you continue to enjoy reliable comfort from your new air conditioner.
If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. — Reed
If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 15, 2026
Posted by: Garwst
[This review was collected as part of a promotion.] Use in my woodshop. So far it is doing excellent at keeping it comfortable in 90 to 100 degree temperature.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 17, 2026
Hi Garwst, thank you for sharing your feedback! We’re glad to hear that your Frigidaire unit is doing an excellent job keeping your woodshop comfortable, even in 90- to 100-degree temperatures. We’re happy to know it’s helping create a more enjoyable workspace for your projects.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Replacement dishwasher
on July 12, 2026
Posted by: Pamisu
[This review was collected as part of a promotion.] After only a year the previous DW froze up, leaked all over and we got this one as replacement. I like the quiet, the ease of starting and it cleans so very well.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 14, 2026
Thank you for taking the time to share your feedback. We are delighted to hear that your replacement dishwasher is performing so well.
It’s wonderful to know that you are enjoying its quiet operation, easy-to-use controls, and excellent cleaning performance. We understand how frustrating it can be to replace an appliance unexpectedly, so we’re especially pleased that your new dishwasher is providing the reliable performance and convenience you were looking for.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that your new dishwasher is meeting your expectations. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
It’s wonderful to know that you are enjoying its quiet operation, easy-to-use controls, and excellent cleaning performance. We understand how frustrating it can be to replace an appliance unexpectedly, so we’re especially pleased that your new dishwasher is providing the reliable performance and convenience you were looking for.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that your new dishwasher is meeting your expectations. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great
on July 11, 2026
Posted by: Aspencade7
[This review was collected as part of a promotion.] It was easy to assemble and is working fine.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 13, 2026
Hi Aspencade7!
Thank you for taking the time to share your positive feedback with us. We're happy to hear that your air conditioner was easy to assemble and is working well for you.
We appreciate your support and are glad to know your Frigidaire air conditioner is meeting your expectations. If you need any assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your positive feedback with us. We're happy to hear that your air conditioner was easy to assemble and is working well for you.
We appreciate your support and are glad to know your Frigidaire air conditioner is meeting your expectations. If you need any assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 11, 2026
Posted by: KCM123
[This review was collected as part of a promotion.] Easy to install! Good quality; works well!
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 13, 2026
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you are enjoying your new air conditioner.
It’s fantastic to know that the installation was easy and that you are pleased with its quality and performance. We strive to design appliances that are simple to set up and deliver dependable comfort, and we’re thrilled that your new air conditioner is meeting your expectations.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
It’s fantastic to know that the installation was easy and that you are pleased with its quality and performance. We strive to design appliances that are simple to set up and deliver dependable comfort, and we’re thrilled that your new air conditioner is meeting your expectations.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com