Customer reviews from frigidaire.com
Frigidaire - 115V 12,000 BTU 550 Sq. Ft. Window Air Conditioner with Remote - White
Average customer rating
4.7
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
231
4 Stars
43
3 Stars
10
2 Stars
2
1 Star
8
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Frigidaire - 115V 12,000 BTU 550 Sq. Ft. Window Air Conditioner with Remote - White
Customer Rating
5
Nice and Cool
on August 18, 2026
Posted by: Kat2007
[This review was collected as part of a promotion.] This Air Conditioner works so efficiently and quietly! Fits into our window perfectly and even looks nice. So far we are very pleased with it!
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 21, 2026
Thank you for taking the time to share your wonderful feedback! We’re thrilled to hear that your new air conditioner is operating efficiently and quietly while fitting perfectly in your window.
It’s great to know that you’re also pleased with its appearance and overall performance so far. We truly appreciate you choosing Frigidaire and hope your air conditioner continues to keep your home comfortable for many years to come.
If you have any questions or need assistance with your air conditioner, please contact us by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at Frigidaire.com. Thank you again for sharing your experience! - Maria
It’s great to know that you’re also pleased with its appearance and overall performance so far. We truly appreciate you choosing Frigidaire and hope your air conditioner continues to keep your home comfortable for many years to come.
If you have any questions or need assistance with your air conditioner, please contact us by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at Frigidaire.com. Thank you again for sharing your experience! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
on August 15, 2026
Posted by: Kasey2007
[This review was collected as part of a promotion.] Gets cold enough and works great. Just not energy star.
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 18, 2026
Thank you for taking the time to share your feedback! We’re glad to hear that your new air conditioner works great and keeps your space comfortably cool.
We also appreciate you pointing out your concern about the energy efficiency rating. Feedback like yours is valuable and helps us understand what matters most to our customers when choosing an appliance.
If you have any questions or need assistance with your air conditioner, please contact us by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at Frigidaire.com. Thank you again for choosing this appliance and for sharing your experience! - Maria
We also appreciate you pointing out your concern about the energy efficiency rating. Feedback like yours is valuable and helps us understand what matters most to our customers when choosing an appliance.
If you have any questions or need assistance with your air conditioner, please contact us by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at Frigidaire.com. Thank you again for choosing this appliance and for sharing your experience! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
12,000 BTU Window AC
on August 12, 2026
Posted by: JMK26
[This review was collected as part of a promotion.] Easy to install and easy to use.
Response from frigidaire.comBy Reed, Online Outreach Specialist, August 17, 2026
Hi JMK26, thank you for taking the time to share your wonderful feedback! We're delighted to hear that your Frigidaire 12,000 BTU Window Air Conditioner is easy to install and use.
Thank you for choosing Frigidaire. We hope you continue to enjoy your air conditioner and its cooling performance. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Thank you for choosing Frigidaire. We hope you continue to enjoy your air conditioner and its cooling performance. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
New Ac
on August 5, 2026
Posted by: Ellie726
[This review was collected as part of a promotion.] Work well but loud wish it was quieter when running
Response from frigidaire.comBy Maico, Online Outreach Specialist, August 6, 2026
Good day, Ellie726! Thank you for sharing your feedback with us. We’re glad to hear that your new Frigidaire AC is working well and providing the cooling you need.
We understand that noise level is an important part of your overall comfort, and we’re sorry to hear that the unit is louder than you expected while running. We appreciate you sharing this experience, as your feedback helps us continue improving our products and customer experience.
Thank you for choosing Frigidaire, and we hope your AC continues to keep your space comfortable throughout the season.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We understand that noise level is an important part of your overall comfort, and we’re sorry to hear that the unit is louder than you expected while running. We appreciate you sharing this experience, as your feedback helps us continue improving our products and customer experience.
Thank you for choosing Frigidaire, and we hope your AC continues to keep your space comfortable throughout the season.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
So far, so good
on August 2, 2026
Posted by: AC47368
[This review was collected as part of a promotion.] I checked the industry reviews and Consumer Reports rated this very well. Not the quietest but very dependable which is what I'm hoping for after a bad experience with Media that died after three years.
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 4, 2026
Thank you for taking the time to share your feedback! We’re glad to hear that your new air conditioner is off to a great start and meeting your expectations.
It’s wonderful to know that you chose it based on its strong reviews and reputation for dependability. While we understand it may not be the quietest unit, we’re delighted that its reliability has given you confidence, especially after your previous experience. We hope it continues to provide the dependable performance and comfort you’re looking for.
If you ever have any questions or need assistance, please don’t hesitate to reach out to us by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at Frigidaire.com.
Thank you again for sharing your experience. We hope your air conditioner continues to keep you cool and comfortable for many years to come! - Maria
It’s wonderful to know that you chose it based on its strong reviews and reputation for dependability. While we understand it may not be the quietest unit, we’re delighted that its reliability has given you confidence, especially after your previous experience. We hope it continues to provide the dependable performance and comfort you’re looking for.
If you ever have any questions or need assistance, please don’t hesitate to reach out to us by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at Frigidaire.com.
Thank you again for sharing your experience. We hope your air conditioner continues to keep you cool and comfortable for many years to come! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
3
Indicator lights
on July 27, 2026
Posted by: tyrusd
[This review was collected as part of a promotion.] The A/C works fine, a plus is it has a paper instruction manual with it. The complaint is the indicator lights are very small and faint, have to get a magnifying glass to read and see if there on.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 28, 2026
Hi tyrusd!
Thank you for taking the time to share your feedback about your Frigidaire air conditioner. We're pleased to hear that the unit is working well and that you found the included paper instruction manual helpful.
We also appreciate you sharing your comments regarding the indicator lights. We understand how important it is for the display to be easy to read, and we’re sorry to hear that the lights have been difficult to see. Your feedback is valuable and will be shared with the appropriate teams as we continue working to improve our products.
Thank you for choosing Frigidaire. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Thank you for taking the time to share your feedback about your Frigidaire air conditioner. We're pleased to hear that the unit is working well and that you found the included paper instruction manual helpful.
We also appreciate you sharing your comments regarding the indicator lights. We understand how important it is for the display to be easy to read, and we’re sorry to hear that the lights have been difficult to see. Your feedback is valuable and will be shared with the appropriate teams as we continue working to improve our products.
Thank you for choosing Frigidaire. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
They don't make them like they used to
on July 25, 2026
Posted by: IWantReliability
[This review was collected as part of a promotion.] I own a previously version of this same model and design and it only lasted two years. I would prefer to spend more money on a product that will last longer. Definitely get the warranty because you may need it. This model has simple functionality which is good but it's energy rating is not the best. In fact it is at the low end of the scale used in the States and Canada.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 27, 2026
Hi valued customer, thank you for taking the time to share your feedback. We're sorry to hear that your previous Frigidaire window air conditioner did not meet your expectations for longevity. We understand your concerns about reliability and energy efficiency, and we appreciate you sharing your experience with both your previous unit and your thoughts on this model.
Your feedback is valuable and helps us continue improving our products. If you have any questions or need assistance with your air conditioner, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We'd be happy to help. — Reed
Your feedback is valuable and helps us continue improving our products. If you have any questions or need assistance with your air conditioner, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We'd be happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far cool
on July 21, 2026
Posted by: Slim2026
[This review was collected as part of a promotion.] Yes it’s been working great and I like the bed timer and I am happy with the product.
Response from frigidaire.comBy Chris, Online Outreach Specialist, July 21, 2026
Hi there, our valued customer.
Thank you for sharing your feedback! We're delighted to hear that your appliance is working great and that you’re enjoying the timer feature. We appreciate you choosing our brand and are happy to know the product is meeting your needs. We hope it continues to provide reliable performance and comfort for years to come! If you ever have any questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
-Christian
Thank you for sharing your feedback! We're delighted to hear that your appliance is working great and that you’re enjoying the timer feature. We appreciate you choosing our brand and are happy to know the product is meeting your needs. We hope it continues to provide reliable performance and comfort for years to come! If you ever have any questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
-Christian
Written by a customer while visiting frigidaire.com