Customer reviews from sony.com
Sony - 1000X THE COLLEXION Wireless Noise Canceling Headphones - Black
Average customer rating
4.1
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
5
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
0
67%of customers recommend this product.
(
6 out of
9)
Customer Reviews for Sony - 1000X THE COLLEXION Wireless Noise Canceling Headphones - Black
Posted by: Bob299788655
Gender:Male
Verified Purchase:Yes
Here’s a polished version of your review that keeps all your points but is clearer, more professional, and correct for typos and grammar:
I bought the Sony WH‑1000XM6 a couple of weeks ago. Overall, the sound is good, and it would be nice if they sounded a bit better out of the box, but sound quality is not the main problem. The biggest issues are connectivity and multi‑device behavior.
When the headphones are connected to both a MacBook and an iPhone, audio from the iPhone usually won’t play while the MacBook is active unless I explicitly disconnect the MacBook. The dual‑device connection feature is very buggy in practice. Connecting to the Sony | Sound Connect app on iPhone is also very glitchy and often forces me to disconnect my laptop audio first.
The fingerprint issue is also terrible. I regularly wipe them down with a microfiber cloth and light glasses cleaner spray, which cleans them off, but the moment I touch them again, new marks appear all over. The finish picks up fingerprints extremely easily.
Once the EQ is customized, they sound good, but at this price point I would expect the connectivity issues across devices and with the app, as well as the fingerprint problem, not to exist. I think Sony should have spent more time on development and testing before releasing these headphones.
I bought the Sony WH‑1000XM6 a couple of weeks ago. Overall, the sound is good, and it would be nice if they sounded a bit better out of the box, but sound quality is not the main problem. The biggest issues are connectivity and multi‑device behavior.
When the headphones are connected to both a MacBook and an iPhone, audio from the iPhone usually won’t play while the MacBook is active unless I explicitly disconnect the MacBook. The dual‑device connection feature is very buggy in practice. Connecting to the Sony | Sound Connect app on iPhone is also very glitchy and often forces me to disconnect my laptop audio first.
The fingerprint issue is also terrible. I regularly wipe them down with a microfiber cloth and light glasses cleaner spray, which cleans them off, but the moment I touch them again, new marks appear all over. The finish picks up fingerprints extremely easily.
Once the EQ is customized, they sound good, but at this price point I would expect the connectivity issues across devices and with the app, as well as the fingerprint problem, not to exist. I think Sony should have spent more time on development and testing before releasing these headphones.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 15, 2026
Hi Bob299788655,
Thank you for taking the time to share such a detailed review of your WH1000XM6 experience. We appreciate your honest feedback regarding the connectivity behavior between your MacBook and iPhone, as well as your experience with the Sony Sound Connect app.
For the multi-device connection concerns, we recommend ensuring that both the headphones and the Sony Sound Connect app are updated to the latest available version, as software updates may include improvements to connectivity performance and device switching. You may also find it helpful to remove and re-pair the headphones with both devices and review the multipoint connection settings within the app.
We also appreciate your feedback regarding the fingerprint visibility on the finish. Comments like yours help us better understand how our products perform in everyday use and are valuable for future product development considerations.
It's great to hear that, after adjusting the EQ settings, you were able to achieve sound quality that you enjoyed. At the same time, we understand your disappointment with the overall experience, particularly given your expectations for a premium product.
Your feedback has been noted and will be shared with the appropriate teams for review. Thank you again for taking the time to provide such thoughtful comments and for considering Sony!
Best regards,
Dominick
Thank you for taking the time to share such a detailed review of your WH1000XM6 experience. We appreciate your honest feedback regarding the connectivity behavior between your MacBook and iPhone, as well as your experience with the Sony Sound Connect app.
For the multi-device connection concerns, we recommend ensuring that both the headphones and the Sony Sound Connect app are updated to the latest available version, as software updates may include improvements to connectivity performance and device switching. You may also find it helpful to remove and re-pair the headphones with both devices and review the multipoint connection settings within the app.
We also appreciate your feedback regarding the fingerprint visibility on the finish. Comments like yours help us better understand how our products perform in everyday use and are valuable for future product development considerations.
It's great to hear that, after adjusting the EQ settings, you were able to achieve sound quality that you enjoyed. At the same time, we understand your disappointment with the overall experience, particularly given your expectations for a premium product.
Your feedback has been noted and will be shared with the appropriate teams for review. Thank you again for taking the time to provide such thoughtful comments and for considering Sony!
Best regards,
Dominick
Written by a customer while visiting sony.com
