Customer reviews from sony.com
Sony - 1000X THE COLLEXION Wireless Noise Canceling Headphones - Black
Average customer rating
4.1
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
5
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
0
67%of customers recommend this product.
(
6 out of
9)
Customer Reviews for Sony - 1000X THE COLLEXION Wireless Noise Canceling Headphones - Black
Posted by: Zodiak713
Gender:Male
Verified Purchase:Yes
These headphones could easily be a 5/5 star product if you are reviewing based on sound quality however the build quality nearly makes them impossible to recommend, I originally bought the silver version and after wearing them once in an air conditioned room skin oils already started to stain the ear pads for the product. I ended up returning them and getting hte black version and while it is less noticeable on the black model its still happening. I.do not use these headphones for working out just for commuting and office work so sound quality is more important but its still frustrating given the price that this problem is happening.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, September 7, 2025
Hi Zodiak713! Thanks for reaching out and sharing your feedback on the WH-1000XM6 headphones. We're really sorry to hear you're having trouble with the ear pads staining. We completely understand your frustration. We truly appreciate you bringing this to our attention. We want our products to be a great experience all around and issues like this are things we take seriously. We're constantly working on improving our materials and designs. We're glad to hear you're happy with the sound quality and we hope the black model works out better for you in the long run. We appreciate you giving Sony a chance with this product. Sincerely, Estefany
Written by a customer while visiting sony.com
Posted by: paultravels
Gender:Male
Verified Purchase:Yes
These are the most highly rated wireless ANC headphones currently available. They live up to the hype. Light weight, comfortable, outstanding sound quality.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, July 29, 2025
Hi paultravels,
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM6 headphones are exceeding your expectations! It's truly wonderful to know they're delivering on their promise as the most highly-rated wireless ANC headphones available. We really appreciate you highlighting their lightweight design, comfort, and outstanding sound quality. Thanks for sharing your positive experience!
Best regards,
-Fred
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM6 headphones are exceeding your expectations! It's truly wonderful to know they're delivering on their promise as the most highly-rated wireless ANC headphones available. We really appreciate you highlighting their lightweight design, comfort, and outstanding sound quality. Thanks for sharing your positive experience!
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: Frosty777
Gender:Male
Verified Purchase:Yes
The noise canceling on these are amazing. I didn’t believe people at first when they said it was that good and now, I’m a believer
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, August 6, 2025
Hi Frosty777!
We are thrilled to hear that you’re impressed with the noise canceling on the WH-1000XM6 headphones!
It truly is a remarkable feature that allows you to immerse yourself in your music without any distractions.
Thank you for choosing Sony and for sharing your experience with us!
Best regards,
Estefany
We are thrilled to hear that you’re impressed with the noise canceling on the WH-1000XM6 headphones!
It truly is a remarkable feature that allows you to immerse yourself in your music without any distractions.
Thank you for choosing Sony and for sharing your experience with us!
Best regards,
Estefany
Written by a customer while visiting sony.com
Posted by: MGUser
Verified Purchase:Yes
very disappointed. mic failed on first teams use. Cheap set worked much better.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, December 9, 2025
Hello MGUser,
Thank you for considering Sony products.
We’re very sorry to hear about the issues you experienced with the WH-1000XM6 microphone during your Teams call. Your frustration is completely understandable, and we apologize for any inconvenience this has caused.
To help resolve this, we strongly recommend following these steps:
1. Firmware Update to Version 3.0.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433
2. Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html
3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Thank you for considering Sony products.
We’re very sorry to hear about the issues you experienced with the WH-1000XM6 microphone during your Teams call. Your frustration is completely understandable, and we apologize for any inconvenience this has caused.
To help resolve this, we strongly recommend following these steps:
1. Firmware Update to Version 3.0.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433
2. Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html
3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
While using the headphones left ear is constantly paining due to uncomfortable ear pads. It’s spoiling the whole experience. It’s really uncomfortable to wear it for half and hour.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, January 5, 2026
Hello there,
Thank you for considering Sony products.
We sincerely apologize for the discomfort you are experiencing with the left ear pad of your WH-1000XM6 headphones. We understand how this issue can negatively affect your overall listening experience, and we truly regret any inconvenience caused.
To help improve comfort, please ensure the headphones are properly fitted: the ear pads should fully cover your ears without pressing too tightly, and the headband should rest gently on the top of your head. Adjusting the position of the ear cups may also help alleviate pressure. For detailed guidance, you may find this reference helpful: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html.
Please be assured that your feedback is very important to us and does not go unnoticed. We will forward your concerns to the dedicated Sony team for thorough review as part of our ongoing efforts to enhance product quality and user comfort.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
-Fred
Thank you for considering Sony products.
We sincerely apologize for the discomfort you are experiencing with the left ear pad of your WH-1000XM6 headphones. We understand how this issue can negatively affect your overall listening experience, and we truly regret any inconvenience caused.
To help improve comfort, please ensure the headphones are properly fitted: the ear pads should fully cover your ears without pressing too tightly, and the headband should rest gently on the top of your head. Adjusting the position of the ear cups may also help alleviate pressure. For detailed guidance, you may find this reference helpful: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html.
Please be assured that your feedback is very important to us and does not go unnoticed. We will forward your concerns to the dedicated Sony team for thorough review as part of our ongoing efforts to enhance product quality and user comfort.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: KitKat FV
Gender:Male
Verified Purchase:Yes
I've had these for a few months now, and overall they are the best headphones for quality, comfort, sound, and anything in between. Best noise canceling out right now, decent equalizer and really comfortable.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 12, 2026
Hi KitKat FV,
We are immensely pleased to hear that your WH-1000XM6 headphones have proven to be the best choice for your audio needs over the last few months. It is fantastic to know that the noise canceling, sound quality, and comfort are providing you with such an enjoyable listening experience.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
We are immensely pleased to hear that your WH-1000XM6 headphones have proven to be the best choice for your audio needs over the last few months. It is fantastic to know that the noise canceling, sound quality, and comfort are providing you with such an enjoyable listening experience.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Written by a customer while visiting sony.com
Posted by: jewelsrunner
Verified Purchase:Yes
Just get them. Infinitely better than Apple Airpods Max and the top-of-the-line Beats. I own all three.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, April 23, 2026
Hello Jewelsrunner,
Thank you for choosing Sony!
We’re honored to hear that the WH1000XM6 headphones have distinguished themselves among your collection of premium audio devices. Your recognition of their performance and quality is greatly appreciated and reinforces our commitment to delivering cutting-edge technology and superior sound experiences to our customers.
Best regards,
-Fred
Thank you for choosing Sony!
We’re honored to hear that the WH1000XM6 headphones have distinguished themselves among your collection of premium audio devices. Your recognition of their performance and quality is greatly appreciated and reinforces our commitment to delivering cutting-edge technology and superior sound experiences to our customers.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
5
Finally, Amazing Sound AND Comfort!!!
on May 23, 2026
Posted by: Anonymous
Gender:Male
Yeah these are the headphones that I've been wanting for a long time. I bought the xm6 last year and ever since have been so incredibly frustrated the absence of comfort. I'm just so grateful that I don't have to worry about that anymore.
I've been a fan of Sony for more than 30 years and they've come a long way no doubt. From headphones with just a dinky metal band and plastic ear cups with a tiny bit of foam around them, to these with absolute comfort and the same Sony sound that I enjoy over Bose and Bowers; headphones I would have never bought if these had been available.
I actually made a request for these not long after the xm6 came out so just really glad that we got what we wanted.
Thank You 🎧
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 23, 2026
Hi there,
It makes us really happy to hear that you have finally found the absolute comfort and incredible sound you have been waiting for with your new headphones! We deeply appreciate your 30 years of loyalty and feedback, and it is wonderful to know that this new design has successfully delivered the premium, comfortable listening experience you deserve.
Thank you for your incredible, decades-long dedication to the Sony family!
Regards,
Dominick
It makes us really happy to hear that you have finally found the absolute comfort and incredible sound you have been waiting for with your new headphones! We deeply appreciate your 30 years of loyalty and feedback, and it is wonderful to know that this new design has successfully delivered the premium, comfortable listening experience you deserve.
Thank you for your incredible, decades-long dedication to the Sony family!
Regards,
Dominick
Written by a customer while visiting sony.com