Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Average customer rating
4.3
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
133
4 Stars
26
3 Stars
11
2 Stars
7
1 Star
15
82%of customers recommend this product.
(
154 out of
187)
Customer Reviews for Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Customer Rating
3
Good but not great
on February 3, 2026
Posted by: CoffeeGuy5465443
This will be my 3rd Nespresso Vertuo machine. In general, I have found the Vertuo Up to be adequate. I appreciate the very quick warm-up time and slim profile of the unit. That being said, overall, the machine has a cheap feel to it. It's pretty much entirely plastic and just has a sort of flimsy/cheap feel to it compared to previous machines that had stylish chrome accents. My second complaint is that the "smart features" are very underwhelming. First, you'll need a separate app "Nespresso Smart" to connect your machine. Once connected, you will be presented with a very limited number of "smart" features. Given the emphasis on connectivity for this particular machine, I was expecting a bit more in terms of smart features. Perhaps this will improve over time. Overall, I would say I prefer my original Evoluo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 4, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Messy collection bin
on February 10, 2026
Posted by: Venkman
from Ohio
Disappointed with the collection bin. Water and coffee grounds in the bin are an everyday issue. Instructions claim that is normal when doing the initial rinse or descaling. Continues when making coffee as well. The bin needs cleaned and rinsed out daily. New machine poorly designed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 11, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Functionally disastrous, aesthetically pleasing
on March 18, 2026
Posted by: David in NJ
from NJ
Aesthetics aside, this machine is awful. It brews horizontally so it's extremely susceptible to residue remaining in the machine and baking in unless you're diligent about flushing it with water after each brew. Its discharge mechanism is also terrible -- after each brew, a lot of coffee residue and water is sent into a plastic container that somehow doesn't actually contain these substances. Every time I pull it out, theres water and coffee on my countertop. What a design disaster, and what a huge step back for the Nespresso brand. Cannot believe, after years of refining designs, this is where we're at. Completely regret this purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 19, 2026
Thank you for your review, David. It is normal to have some residual water collect in the capsule basket. We recommend emptying the capsule basket regularly to prevent overflow. If you have additional concerns or wish to speak further with a machine expert, please call us at 1-800-562-1465. We're available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice machine with some drawbacks
on May 1, 2026
Posted by: Nick
from Denver, CO
[This review was collected as part of a promotion.] The versatility this machine offers is great but it is quite a bit louder than our previous vertuo machine and it seems to dilute the coffee down a bit more so the bold nespresso flavor we're used to isn't quite there. Also the machine is more cheaply manufactured which can be felt in the flimsy water reservoir and floating tray (now made of plastic).
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 2, 2026
Thank you for your review, Nick. Your feedback is important to us, and to our product development team. If you'd like to explore troubleshooting or other machine options, please call Nespresso directly at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
UP Machine -???
on May 21, 2026
Posted by: GG
from florida
I have had many different Nespresso coffee makers thru the years ,but not sure about UP. the 1st UP machine i purchased did not work out of the box had to return it. i just received my new UP machine . It feels and looks very cheapy . The drawer where the used pods go makes a mess ,not sure why the used pods are swimming in coffee water and i have been trying to set up the Bluetooth connection but i cannot get it to link -come on Nespresso you can do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 22, 2026
Thank you for your review. Indeed, if you're still dissatisfied with your replacement, please call again and we'll be happy to address your concerns. We're available at 800.562.1465
Written by a customer while visiting Nespresso USA
Customer Rating
2
I wanted to love this, but…
on December 6, 2025
Posted by: CaffeineQueen
from Columbus, OH
[This review was collected as part of a promotion.] Aesthetically this is a piece of art! Beautiful and well-designed. But where it counts, this machine unfortunately falls short. With the vertical pod insertion, too much coffee goes to waste. The inner “drip tray,” beneath where the used pods are ejected, gets FULL after 8-10 brews (depending on what size pod you brew). It fills up quicker than the used pod bin, so if you don’t check it frequently, it may overflow. This is so unfortunate because I was really looking forward to this as an “Up”grade, but sadly this just falls short.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your honest review. We are happy to share it with the concerned team, and we hope you're able to adjust your routine to make the machine work for you. If you'd like to speak with a machine expert, we are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Overall good machine
on December 7, 2025
Posted by: Kk
from TX
[This review was collected as part of a promotion.] I purchased this to replace my defective vertuo next. It’s definitely an upgrade but for some reason wouldn’t go through a full tank empty cycle. However the machine works fine. The pods leave a lot of water behind in the collection tray vs the next, but that just means I empty it more often. I dislike having to video call with a rep every time I have a problem and I have to run through pods at my expense to prove an issue.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your review, Kaeton. It sounds like your machine is leaking and this should not be the case. Please call us to speak with a machine expert at 800-562-1465 where we are available 24 hours a days, 7 days a week. We look forward to finding a satisfactory solution!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Up vs Next
on February 13, 2026
Posted by: Iryna
from mn
I hardly ever write reviews, but this machine made me do it. I decided to buy this model because I thought the extra features, such as the appearance and the ability to adjust the temperature, were very important. But that was until I had to clean it: after each brewing cycle, there was a huge dirty puddle of coffee spilled all over the trash can. By the way, the CS is aware of this problem and admits that puddles may occur. I returned the model and settled on the Naxt, which I am very happy with. Thank you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, February 14, 2026
Thank you for your review, Iryna. We're sorry to learn that you experienced issues with your Vertuo Up machine. We're glad you were able to resolve this with an agent and now have a new Vertuo Next you're happy with. If you need any further assistance, we're available 24/7 at, 800-562-1465.
Written by a customer while visiting Nespresso USA