Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Average customer rating
4.3
(235 Reviews)
Rating breakdown 235 reviews
5 Stars
163
4 Stars
29
3 Stars
12
2 Stars
10
1 Star
21
81%of customers recommend this product.
(
186 out of
229)
Customer Reviews for Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Customer Rating
3
A Clean Up Pain
on January 18, 2026
Posted by: Loophole
from St Paul, MN
We have had this coffeemaker for a month.Coffee is very good. Clean up is a pain. Capsules fall into the container and leak creating opportunity for spill when getting to the sink. In addition everything has to wiped out before reassembly. Too much work with poor design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 20, 2026
Thank you for your review, Timothy. This should not be the case. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A worthy upgrade
on January 18, 2026
Posted by: Corban227
from Alabama
[This review was collected as part of a promotion.] Purchased this machine to replace our vertuo next. E are very happy with it. The two stand out features are the iced coffee brew setting and the quick rinse between cups. A worthy upgrade
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
packs a punch
on January 9, 2026
Posted by: andyman
from Arizona
[This review was collected as part of a promotion.] machine is wonderful - small but powerful - heats up quick too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Terrible Wi-Fi connection, great machine!
on January 9, 2026
Posted by: Jonathan S
from Blaine, Minnesota
The Wi-Fi connection was terrible, but once I connected, it was amazing! I bought this at the Mall of America yesterday after returning my Pop+ Deluxe. My advice to Nespresso: STOP only supporting 2.4ghz; support 5ghz Wi-Fi. Most of the horrible Google reviews are because nobody can connect to the Wi-Fi. I was patient and ended up resetting the Wi-Fi connectivity module by disabling and enabling it, and I had to make sure I switched to 2.4ghz before doing so. Either way, the Wi-Fi connection SHOULD NOT be this difficult, and that's why people are getting angry. You released this too soon. But, I have to say, this machine is amazing if you look past the Wi-Fi connection issue! I gave it 4 stars because 1 star was taken away for the 30+ minutes it took to finally connect.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features!
on January 7, 2026
Posted by: Brengvn
from IN
[This review was collected as part of a promotion.] Love it! Its very quiet, love the features and how compact it is
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Everyday Machine!
on January 7, 2026
Posted by: Esmi
[This review was collected as part of a promotion.] Really love this machine. Heats up so quickly and is extremely quiet too! I love the style - looks amazing on my counter. Have had some slight issues with the Wifi connection, but don't really need to use that at the moment, so no complaints!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Meh…
on January 6, 2026
Posted by: Shamx
Coming from a vertuo plus this honestly feels like a downgrade. It leaks into the collection container with every use. The open/close system is too manual as well. All it has going for it is the connectivity and honestly not worth the price! They should have improved on the vertuo plus coz this isn’t much of an upgrade. Its also noticeably louder than the vertuo plus 😒
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 8, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on January 5, 2026
Posted by: Shabu17325
from Gettysburg, Pa
[This review was collected as part of a promotion.] Love this machine. Fast heat up. Customizable cup sizes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA