Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Average customer rating
4.3
(235 Reviews)
Rating breakdown 235 reviews
5 Stars
163
4 Stars
29
3 Stars
12
2 Stars
10
1 Star
21
81%of customers recommend this product.
(
186 out of
229)
Customer Reviews for Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Customer Rating
1
Very loud and makes bid mess each time used
on January 26, 2026
Posted by: Long Time user
This is my second machine, bought first one several years and was great. Bought the Vertuo UP as wanted to upgrade to new machine and mine was wearing out. First look the machine does brew much quicker than previous versions but is extremely loud even compared to previous machines. Once it starts brew process the machine sounds like 50 year old refrigerator kicking on. Next is the capsule tray, once the capsule is used and dumped into the holder it spills coffee into the tray, the bucket holding the tray and even on machine and under tray holder. This basically requires a complete cleaning each time used inside and under machine. To be the latest machine this is a very big disappointment. Could not have been much real testing as seems are basic design flaws. If just used the normal drop in capsule hold instead of sideways capsule seems would have help dramatically. This machine will get replaced immediately with something that does not make such mess. Really disappointed in Nespresso on this one .
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 27, 2026
We expect your Nespresso experience to be seamless and gratifying, Carl. The pump in your new Vertuo Up should produce less noise over time. The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. We also recommend running a cleaning cycle weekly and descaling with Nespresso Descaling Solution every 3 months or 300 capsules to keep your machine in peak operating condition and coffee tasting best. Descaling Solution and instructions are available on our website. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect quality coffee at home
on January 24, 2026
Posted by: Edit
from Corona, California
[This review was collected as part of a promotion.] Love my Nespresso Vertuo! The coffee is rich and smooth with great crema, and it’s incredibly easy to use. Perfect café-quality coffee at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Loving It So Far!
on January 23, 2026
Posted by: Ksmith
from Detroit, MI
[This review was collected as part of a promotion.] I really enjoy this machine! I drink iced coffee, so coffee creations mode is a game changer. My only complaint has been some type of malfunction where the pod maybe slipped out of place, and most of the coffee ended up in the used capsule area. The coffee that ended up in my cup was extremely watery. I lost about 5 good pods to this, and this is my only reason for deducting a star.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!
on January 23, 2026
Posted by: Cooper321
from Texas
[This review was collected as part of a promotion.] We absolutely LOVE this machine. You can customize the temperature and size of your brews which means I can have extra hot espresso and my husband can brew a hot and rich carafe of coffee all in one machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent machine!
on January 23, 2026
Posted by: DebM
from Kansas
Have had this for about a month and absolutely LOVE it. I upgraded from the Vertuo Plus. Being able to adjust the heat setting is a game changer. And now I can brew all sizes of pods including a carafe.
I’ve had no issues with the WiFi as some have mentioned. You have to “wake” the machine and allow it to connect to your phone which does take just a couple of seconds but no complaints here. It’s been great!
I’ve had no issues with the WiFi as some have mentioned. You have to “wake” the machine and allow it to connect to your phone which does take just a couple of seconds but no complaints here. It’s been great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Improvements Where it Counts
on January 21, 2026
Posted by: mtsmith
from Orlando, FL
[This review was collected as part of a promotion.] I've upgraded from the Vertuo Next that unfortunately died after 3 years. So far, this has been a great machine. The larger water tank is one of my favorite things, as well as it being adjustable in location. The faster brew readiness and customizations are also a big win. The connectivity also seems to be more stable than the last model. The only thing I will say is worse thus far is the amount of discharge liquid in the trays that needs to be cleaned out, but that's a fairly small issue.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Discarded pod holder always full of leaked coffee
on January 21, 2026
Posted by: DebbieR60
from Roseville California
I do love the machine but my issue is with the pod holder after coffees are made. So much liquid leaks into the discarded pod holder. Ive had multiple Nespresso machines this has never been an issue .
I would recommend this to a friend!
Response from Nespresso USABy Kendall, Customer Service, January 22, 2026
Thank you for your review, Debbie. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Best Vertuo Machine To Date!
on January 20, 2026
Posted by: cheezr
from South Florida
I have had a Next machine for several years but I struggle with the latch (arthritis) and it is a big and noisy machine. I bought this immediately when I first saw it because of the pod loading and am very pleased.
Positives:
Machine is easy to get set up and easy to open to insert pod.
Nespresso has ironed out a lot of little annoyances the old machine had.
- easy to run a quick shot with no capsule. this was possible on old machine but not easy.
- easy to load pod with little effort.
- easy to "do the green light" aka the concentrated shot.
- Water tank moves from side to side to fit in tight spots
- App easy to use esp. for customizing pods and descaling
- App MUCH easier to connect than my original Next...(don't ask)
Negatives:
- the sides of the drip tray are a little low and it fills up and is difficult to carry to the sink without spilling.
- the bottom of the used pod holder gets wet from shallow drip tray and can be messy
Positives:
Machine is easy to get set up and easy to open to insert pod.
Nespresso has ironed out a lot of little annoyances the old machine had.
- easy to run a quick shot with no capsule. this was possible on old machine but not easy.
- easy to load pod with little effort.
- easy to "do the green light" aka the concentrated shot.
- Water tank moves from side to side to fit in tight spots
- App easy to use esp. for customizing pods and descaling
- App MUCH easier to connect than my original Next...(don't ask)
Negatives:
- the sides of the drip tray are a little low and it fills up and is difficult to carry to the sink without spilling.
- the bottom of the used pod holder gets wet from shallow drip tray and can be messy
Over all a vastly improved design and highly recommended by me and I have owned all the previous vertuo models except the pop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA