Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Average customer rating
4.3
(235 Reviews)
Rating breakdown 235 reviews
5 Stars
163
4 Stars
29
3 Stars
12
2 Stars
10
1 Star
21
81%of customers recommend this product.
(
186 out of
229)
Customer Reviews for Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Customer Rating
5
on January 31, 2026
Posted by: Ktoro
from Austin TX
[This review was collected as part of a promotion.] So happy with my machine! I love the app feature that lets you change cup size and temperature.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good machine
on January 30, 2026
Posted by: chris
from Berkshires, MA
[This review was collected as part of a promotion.] this is my 4th or 5th nespresso machine and by far this is the quirkiest. The instructions that come with the machine are useless but there are videos online from nespresso that actually walk you through the set up. Unfortunately they do not cover the myriad of blinking light options that I am encountering. It should be simple to pop in a pod and press a button but for some reason this machine wants me to press the light twice - and then it is a crap shoot on whether I get a cup of coffee or a dribble of disolored water. This machine makes fun coffee when it works but I have had the machine for 2 weeks now and have already wasted at least a sleeve of coffee...
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, January 31, 2026
Thank you for your review, Chris. We’re sorry to learn you’re dissatisfied with your new Vertuo Up. The issues you describe are not to be expected, and we value your long-standing relationship, so please call directly, 800.562.1465 to troubleshoot over the phone. We stand behind our brand and offer repair or replacement options as needed, as well as lifetime troubleshooting service. Please use a spent capsule during the process so as not to waste any. We look forward to coming to a satisfactory resolution and restoring your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
3
on January 29, 2026
Posted by: Anonymous
My reasons to give it three stars is I have been a customer for many years now I have had other machines and got the Nespresso virtual up for Christmas hat had been replaced multiple times, but it’s still leaking water. I returned it and went back to a Nespresso virtual next, but also returned that one and went back to the Nespresso virtual up because I love the taste of the coffee better on this machine, but do not like how it spells water
Response from Nespresso USABy Kendall, Customer Service, January 30, 2026
Thank you for your review, Grezly. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek and so aesthetically beautiful
on January 29, 2026
Posted by: Girl pop
from Austin,Texas
[This review was collected as part of a promotion.] I bought my Veruo Up. Month ago and I have enjoyed the machine so much.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy-to-use features!
on January 29, 2026
Posted by: bb3100
from Charlotte, NC
[This review was collected as part of a promotion.] I bought this machine for my boyfriend a few weeks ago and it has worked great! Connecting it to WiFi has caused a few issues but I think it is just a temporary adjustment. The coffee tastes great and it brews quick!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Brews Great!
on January 27, 2026
Posted by: chrism
from Denver, Colorado
[This review was collected as part of a promotion.] Machine heats up fast and brews a good cup of coffee. Love the amount of size choices. Definitely noisier than previous Nespresso Machines that I have owned. Metal accents are not stainless and cup holder is plastic which is disappointing considering it is the latest offering.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Virtuo Up Machine is Great but with a Flaw
on January 27, 2026
Posted by: NickO
from Gilbert, AZ
I bought the new Nespresso Virtuo Up machine a month ago and the look is nice and the performance is good. It heats up and brews coffee quicker than my old Nespresso VirtuoPlus machine. The only issue I have with the Virtuo Up machine that made me take 1 star away is because this machine is messy and requires regular cleaing for the pod dispenser container. Their is much more leakage than my old VirtuoPlus which is annoying! I would almost take away 1.5 stars because of this. Overall the machine looks great and performs well.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
on January 26, 2026
Posted by: Cristina
I bought this before Thanksgiving and was so excited. I love that I can make my coffee hotter, but the machine leaks into the pod collector. Mine grew mold because I was not aware that it was doing that. Now I have to take it out and dry it after every coffee, which is very annoying.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 27, 2026
Thank you for your review, Cristina. This should absolutely not be the case, and we hope you know that we're always here to help. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA