Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Average customer rating
4.3
(235 Reviews)
Rating breakdown 235 reviews
5 Stars
163
4 Stars
29
3 Stars
12
2 Stars
10
1 Star
21
81%of customers recommend this product.
(
186 out of
229)
Customer Reviews for Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Customer Rating
5
Controllable brewing temperature and volume!
on February 8, 2026
Posted by: George
from Bethel Island, California
[This review was collected as part of a promotion.] I bought the Vertuo Up to replace an original Vertuo Breville machine which gave me good service until recently when it grew very loud and started leaking. The Vertuo Up provides a couple of major improvements to the old machine.
1) It brews coffee at a much higher temperature. This was a weakness with the old machine, as I like my coffee hot. With the old machine I had to pre-heat the coffee cups to compensate.
2) The Vertuo UP accepts the larger pods that can brew 12 and 18 oz coffee
3) The mechanism that punctures and loads the pods is easier to use
4) The new machine can connect to my WiFi to allow control from my IPhone. With the Nespresso app I can control brewing temperature and brewed cup volume. It is also useful for maintenance procedures and getting coffee recipes.
1) It brews coffee at a much higher temperature. This was a weakness with the old machine, as I like my coffee hot. With the old machine I had to pre-heat the coffee cups to compensate.
2) The Vertuo UP accepts the larger pods that can brew 12 and 18 oz coffee
3) The mechanism that punctures and loads the pods is easier to use
4) The new machine can connect to my WiFi to allow control from my IPhone. With the Nespresso app I can control brewing temperature and brewed cup volume. It is also useful for maintenance procedures and getting coffee recipes.
The machine has a compact footprint on the counter and easily fits under the kitchen cabinets, even when the pod loader is fully extended up.
Before making my decision to purchase I visited my local Nespresso Boutique where I was able to compare it to other models and try the machine out before buying. It was a great experience and sealed the deal. I have no purchase regrets.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on February 8, 2026
Posted by: Betsyh208
from Los Angeles, CA
[This review was collected as part of a promotion.] I love this machine! It makes coffee so fast, the machine itself is so slim and beautifully looking. I’m glad I made the upgrade
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor cheep design not expected from new model
on February 7, 2026
Posted by: Remsleep
[This review was collected as part of a promotion.] Cheep look verse next and even more expensive
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
Liquid mass inside waste container never had another model I add small rectangle napkins in side too stop liquid mass it’s work they need increase extraction fluid
WiFi connection mostly not work
Very hard establish
Nice option control volume and temperature nice if can do without wifi
Custome communication very depended who talk with you from perfect to crap
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 9, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth the upgrade!
on February 7, 2026
Posted by: Ahpoh
[This review was collected as part of a promotion.] Upgraded my old Nespresso. Love the color and sleek design, plus the ability to customize the temp. It was well worth the upgrade!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on February 4, 2026
Posted by: Bigbazz
from Pennsylvania
[This review was collected as part of a promotion.] Received as a gift. Love the sleek size that makes a variety of coffee sizes. Coffee is delicious, I’m hooked!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good but not great
on February 3, 2026
Posted by: CoffeeGuy5465443
This will be my 3rd Nespresso Vertuo machine. In general, I have found the Vertuo Up to be adequate. I appreciate the very quick warm-up time and slim profile of the unit. That being said, overall, the machine has a cheap feel to it. It's pretty much entirely plastic and just has a sort of flimsy/cheap feel to it compared to previous machines that had stylish chrome accents. My second complaint is that the "smart features" are very underwhelming. First, you'll need a separate app "Nespresso Smart" to connect your machine. Once connected, you will be presented with a very limited number of "smart" features. Given the emphasis on connectivity for this particular machine, I was expecting a bit more in terms of smart features. Perhaps this will improve over time. Overall, I would say I prefer my original Evoluo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 4, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on February 1, 2026
Posted by: VT
from Ohio
[This review was collected as part of a promotion.] Love it! So easy to make my espresso or cup of coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Speedy cup of fantastic coffee!
on January 31, 2026
Posted by: Ceri
from Minneapolis, MN
[This review was collected as part of a promotion.] I treated myself for my birthday and I am so happy I did. The 3 second warm up is fantastic for those I'm running late mornings. It is not the quietest machine but not bad either. The coffee is smooth as always, the ability to adjust the temp and pour size is also great I look forward to what other features might come with the wifi enablment.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA