Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Average customer rating
4.3
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
124
4 Stars
26
3 Stars
10
2 Stars
7
1 Star
13
83%of customers recommend this product.
(
146 out of
176)
Customer Reviews for Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Customer Rating
1
Doesnt connect to my new 2.4 GHz band it requires
on January 4, 2026
Posted by: TK
from Northern California
Had to separate my wifi bands for this machine only for the Nespresso to tell me my password is wrong multiple times. What is the point of having this feature of it is this finicky and incomplete? Sending back for a refund if I cannot get the full potential for this price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your review, Tyler. We certainly understand your frustration with the machine and your reason for return. There is an issue with your return address. Please call us to fix at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Same great coffee, just a little fancier
on March 9, 2026
Posted by: LBrumby
from Maryland
[This review was collected as part of a promotion.] Recently upgraded to the Vertuo up and I have to say… I’m impressed.
My Vertuo Next served me well, but the Vertuo is making mornings feel a little extra fancy. Same great coffee, just feels like a bit of an upgrade in the daily caffeine routine. Easier to close, slightly quieter and easy to close.
If you need me, I’ll just be over here pretending I’m a barista in my own kitchen.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Spell it UP!!! 🫶🔮🪄 Create your own Magick
on November 19, 2025
Posted by: AliceAboveSoBelow_
from Davenport, Iowa
Definitely a level UP! I loved having the privilege to use this dream machine! Compared to my Pop+, you will also not want to turn back. So easy, I loved the connectivity for many reasons, however, the temperature selection was a game changer in app. The machine can read the capsule pod and brew as the collection advised or customize in app and change the temp. The "creations button" was great for cold brew iced or making espresso an addition to your blended beverage or cold brew of choice. It's so easy and fun to spell around with (aka- "make personalized recipes", for the normies). The reveal glasses were neat to see the different layers and foam while it brewed. Wild gadget, that's for sure.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great machine but with a serious flaw.
on January 4, 2026
Posted by: subbukr
from Sacramento, CA
The machine looks very nice and brews coffee as expected. I bought this machine few days after it was launched when I visited the Nespresso Boutique. I have two old Nespresso machines and compared to the quality of the build, this new machine feels very cheap and filmsy.
While the vertical pod mechanism looks great and convinient but a lot of coffee gets wasted. I use this machine in my office and when I empty the tray every week I see tray fully filled with coffee. There is a odor from the coffee collected in the tray.
I hope Nespresso understands this issue and finds some kind of solution for this. I see many others have reported the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your honest review. We'll pass it along to the appropriate party. We certainly appreciate your loyalty.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso’s best, what else?
on April 15, 2026
Posted by: BellaK06
from Hazleton, PA
[This review was collected as part of a promotion.] I bought this two weeks ago and it has been amazing! It heats up super quick, it’s much more quiet than my vertuo pop that I had originally, it was very easy to connect to the app and it the ice feature has quickly become a favorite of mine for larger coffee pods! It’s super easy to keep clean as well. The adjustable drip tray is great for different sized mugs. I would absolutely recommend this machine to anyone, I even recommend this to my friends and co-workers. Thank you Nespresso for amazing coffee every day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst design ever
on April 25, 2026
Posted by: Maria
Poor design holds mold and coffee and only storage for a few pods. Returning immediately
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 27, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my Nespresso!
on May 3, 2026
Posted by: Ang08
from Minneapolis, Minnesota
[This review was collected as part of a promotion.] I'm really happy with my Nespresso machine. It has completely transformed my morning routine. The coffee is rich, flavorful, and so easy to make with the push of a button. I love the variety of pods available, which lets me switch up flavors depending on my mood. Cleanup is quick and simple, making it perfect for busy mornings. Overall, it's a great addition to my kitchen and I highly recommend it to anyone who loves a good cup of coffee without the hassle.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but too much waste
on December 7, 2025
Posted by: Antonio
from Sunnyside Washington
I bought it 3 weeks ago but I loose too much coffee in the drip tray. Just with two brews the tray is almost full.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 8, 2025
Thank you for your review, Antonio. Sorry to hear you are having issues with your machine. Please call us to speak with a machine expert at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution!
Written by a customer while visiting Nespresso USA