Customer reviews from Nespresso USA
Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Average customer rating
4.3
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
133
4 Stars
26
3 Stars
11
2 Stars
7
1 Star
15
82%of customers recommend this product.
(
154 out of
187)
Customer Reviews for Nespresso - Vertuo UP Espresso Machine Bundle by Breville - Black
Customer Rating
1
Returned It!
on May 31, 2026
Posted by: Luvpoodles
I do not like the design of the used capsule container, because it gets full of water, coffee and mold. The machine is loud too. I returned it and I’m glad I kept my old machine, the VertuoPlus Deluxe.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
So excited…… then I used it!
on November 25, 2025
Posted by: IRISH1
from UT
When I saw there was a new machine out, that I could customize my coffee from my phone, I was excited to get it ordered. When I received it And got it all set up what a surprise. First, it’s much noisier than my current unit! Second, after brewing three coffee pods I removed the catch basin and to my surprise there was approximately 1/4 cup fluid in the catch basin. Guess that’s why they designed it to have its own fluid storage under the used pod holder. I currently have a Vertuo plus deluxe and have been very happy with it. Much quieter and NO water in the used pod container. Sooo, back in the box and off to UPS to ship it back for a refund. Guess things don’t always improve with a new model as I feel this is a downgrade. Save your money and buy one of the tried and tested units.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not work with 5G WiFi
on March 7, 2026
Posted by: P64
from Palo Alto, California
Heads up to potential buyers! This machine does not work with 5G WiFi. This limitation is not decribed in any of the literature, and certainly wasn't mentioned to me at the store. After attempting to pair the machine with the app numerous times, I had to swait on hold for half an hour before I was able to speak with a technical advisor who informed me of this fact.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, March 9, 2026
Thank you for your review. We are sorry to learn our Vertuo UP machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on June 10, 2026
Posted by: Em
from Florida
So far I love it I was hesitant after reading reviews of how water overflows in the capsule compartment bin and it gets messy. After using it for the first time I was expecting a bunch of water in it but there was barely anything but a little bit of coffee water. Makes great coffee just like my original vertuo machine that I still love and use. Very versatile machine and looks great on the counter. I love the vertuo up so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Up Disappointment
on May 4, 2026
Posted by: ursanak
from Jacksonville, FLorida
I was excited to receive my new Vertuo Up machine...what a disappointment! It makes the biggest mess when brewing: wet capsules, wasted coffee in the capsule basket, splatters when you open the top to insert or eject the capsule. I regret not staying with my "tried and true" Evoluo favorite.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 4, 2026
Thank you for your review. We certainly understand your frustration, and we're here to help. Please give us a call, we're available 24/7 at 800-562-1465. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesnt connect to my new 2.4 GHz band it requires
on January 4, 2026
Posted by: TK
from Northern California
Had to separate my wifi bands for this machine only for the Nespresso to tell me my password is wrong multiple times. What is the point of having this feature of it is this finicky and incomplete? Sending back for a refund if I cannot get the full potential for this price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 5, 2026
Thank you for your review, Tyler. We certainly understand your frustration with the machine and your reason for return. There is an issue with your return address. Please call us to fix at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Same great coffee, just a little fancier
on March 9, 2026
Posted by: LBrumby
from Maryland
[This review was collected as part of a promotion.] Recently upgraded to the Vertuo up and I have to say… I’m impressed.
My Vertuo Next served me well, but the Vertuo is making mornings feel a little extra fancy. Same great coffee, just feels like a bit of an upgrade in the daily caffeine routine. Easier to close, slightly quieter and easy to close.
If you need me, I’ll just be over here pretending I’m a barista in my own kitchen.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst design ever
on April 25, 2026
Posted by: Maria
Poor design holds mold and coffee and only storage for a few pods. Returning immediately
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 27, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA