Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Window Air Conditioner with 11,000 BTU Supplemental Heat Function - White
Average customer rating
5
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
21
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Window Air Conditioner with 11,000 BTU Supplemental Heat Function - White
Customer Rating
5
Works Great!
on February 8, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Everything on it is amazing! Exactly what I was looking for.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best product in the market
on March 7, 2025
Posted by: Jesus7
[This review was collected as part of a promotion.] After trying other brands of ac/heater this is fby far the best that I found.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 7, 2025
Hello there. We appreciate you taking the time to submit a 5-star review. We hope that we can continue to satisfy you and help you in the future. For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 30, 2025
Posted by: CAVE AC UNIT
[This review was collected as part of a promotion.] MEETING EXPECTATIONS
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 12000 BTU AC / HEAT WINDOW UNIT
on January 2, 2026
Posted by: Eureka1way
[This review was collected as part of a promotion.] Excellent works great
Written by a customer while visiting frigidaire.com
Customer Rating
5
excellent product
on January 29, 2026
Posted by: jimmy moreland
[This review was collected as part of a promotion.] best ive ever bought
Response from frigidaire.comBy Patrick, Online Outreach Specialist, January 30, 2026
Hi Jimmy! Thank you so much for sharing your experience with us—we’re thrilled to hear this!
We’re delighted to know that this is the best air conditioner you’ve ever purchased and that it’s been performing so well for you. Hearing positive feedback like this means a great deal to us, and we truly appreciate you taking the time to let us know.
Thank you for choosing our product and for your kind words. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We’re delighted to know that this is the best air conditioner you’ve ever purchased and that it’s been performing so well for you. Hearing positive feedback like this means a great deal to us, and we truly appreciate you taking the time to let us know.
Thank you for choosing our product and for your kind words. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sufficient
on April 2, 2026
Posted by: Sunroom supplement
[This review was collected as part of a promotion.] Appliance is sufficient for space. More BTU than needed,but meets the need. Primarily use as heat source for sunroom. Previous unit,installed 12 years ago,slightly larger in size,but
less BTU,so a better option. The print on the outside for function,etc,is quite small (for us senior citizens),but with readers it's readable. When the room was built, the unit was built-in the wall to fit the size at the time (also a Frigidaire),and was sufficient. When replacement needed,we wanted to use similar appliance,first choice Frigidaire. This new unit is seemingly a 'window' unit,so the fit was smaller,but installer made it work,and we
are satisfied. Seems to be working appropriately so far,no quirks,so we are satisfied.
less BTU,so a better option. The print on the outside for function,etc,is quite small (for us senior citizens),but with readers it's readable. When the room was built, the unit was built-in the wall to fit the size at the time (also a Frigidaire),and was sufficient. When replacement needed,we wanted to use similar appliance,first choice Frigidaire. This new unit is seemingly a 'window' unit,so the fit was smaller,but installer made it work,and we
are satisfied. Seems to be working appropriately so far,no quirks,so we are satisfied.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 6, 2026
Hello there, Sunroom supplement! Thank you for sharing your detailed feedback! We’re glad to hear that your new Frigidaire unit is meeting your needs as a heat source for your sunroom and that it was successfully installed to fit the space. It’s great to know it’s performing appropriately so far and that you’re satisfied with your choice.
We appreciate your note regarding the small print on the controls—customer insights like yours are valuable as we continue to improve our designs.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire!
- Maico
We appreciate your note regarding the small print on the controls—customer insights like yours are valuable as we continue to improve our designs.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire!
- Maico
Written by a customer while visiting frigidaire.com