Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Window Air Conditioner with 11,000 BTU Supplemental Heat Function - White
Average customer rating
5
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
23
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Window Air Conditioner with 11,000 BTU Supplemental Heat Function - White
Customer Rating
5
French door
on July 20, 2026
Posted by: Road Glide Bob
[This review was collected as part of a promotion.] Super nice refrigerator- highly recommend
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 22, 2026
Hi there. Thank you for your great review! We’re thrilled to hear you’re enjoying your Frigidaire refrigerator and appreciate your recommendation. We’re glad it’s meeting your expectations and hope you continue to enjoy its performance for many years to come. Thank you for choosing Frigidaire!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 2, 2026
Posted by: rterry697
[This review was collected as part of a promotion.] I'm very happy with my new
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 5, 2026
Hi, rterry697! Thank you for sharing your feedback! We’re so glad to hear that you’re very happy with your new Frigidaire Window Room Air Conditioner with Supplemental Heat. It’s great knowing it’s helping keep your space comfortable year-round.
If you ever need assistance or have any questions, please feel free to reach out via live chat at frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 am to 8 pm EST. We’re always here to help. -Angel
If you ever need assistance or have any questions, please feel free to reach out via live chat at frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 am to 8 pm EST. We’re always here to help. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sufficient
on April 2, 2026
Posted by: Sunroom supplement
[This review was collected as part of a promotion.] Appliance is sufficient for space. More BTU than needed,but meets the need. Primarily use as heat source for sunroom. Previous unit,installed 12 years ago,slightly larger in size,but
less BTU,so a better option. The print on the outside for function,etc,is quite small (for us senior citizens),but with readers it's readable. When the room was built, the unit was built-in the wall to fit the size at the time (also a Frigidaire),and was sufficient. When replacement needed,we wanted to use similar appliance,first choice Frigidaire. This new unit is seemingly a 'window' unit,so the fit was smaller,but installer made it work,and we
are satisfied. Seems to be working appropriately so far,no quirks,so we are satisfied.
less BTU,so a better option. The print on the outside for function,etc,is quite small (for us senior citizens),but with readers it's readable. When the room was built, the unit was built-in the wall to fit the size at the time (also a Frigidaire),and was sufficient. When replacement needed,we wanted to use similar appliance,first choice Frigidaire. This new unit is seemingly a 'window' unit,so the fit was smaller,but installer made it work,and we
are satisfied. Seems to be working appropriately so far,no quirks,so we are satisfied.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 6, 2026
Hello there, Sunroom supplement! Thank you for sharing your detailed feedback! We’re glad to hear that your new Frigidaire unit is meeting your needs as a heat source for your sunroom and that it was successfully installed to fit the space. It’s great to know it’s performing appropriately so far and that you’re satisfied with your choice.
We appreciate your note regarding the small print on the controls—customer insights like yours are valuable as we continue to improve our designs.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire!
- Maico
We appreciate your note regarding the small print on the controls—customer insights like yours are valuable as we continue to improve our designs.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Dependable
on February 26, 2026
Posted by: David 39631
[This review was collected as part of a promotion.] I purchased this unit because the unit I had installed in 2010 was no longer providing heat. The 16 year run on that Frigidaire unit convinced me that this is the brand for me.
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 27, 2026
Hi David 39631,
Thank you for sharing your feedback! We’re honored that your previous Frigidaire unit provided 16 years of service and that experience led you to choose our brand again. That kind of long-term reliability means a lot to us.
We hope your new unit delivers the same dependable performance for many years to come. If you ever have questions about features, settings, or care tips to keep it operating at its best, our specialists are always happy to help. You can connect with us via Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30 AM – 8:00 PM ET.
Thank you for your continued trust in Frigidaire!
— Reed
Thank you for sharing your feedback! We’re honored that your previous Frigidaire unit provided 16 years of service and that experience led you to choose our brand again. That kind of long-term reliability means a lot to us.
We hope your new unit delivers the same dependable performance for many years to come. If you ever have questions about features, settings, or care tips to keep it operating at its best, our specialists are always happy to help. You can connect with us via Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30 AM – 8:00 PM ET.
Thank you for your continued trust in Frigidaire!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
excellent product
on January 29, 2026
Posted by: jimmy moreland
[This review was collected as part of a promotion.] best ive ever bought
Response from frigidaire.comBy Patrick, Online Outreach Specialist, January 30, 2026
Hi Jimmy! Thank you so much for sharing your experience with us—we’re thrilled to hear this!
We’re delighted to know that this is the best air conditioner you’ve ever purchased and that it’s been performing so well for you. Hearing positive feedback like this means a great deal to us, and we truly appreciate you taking the time to let us know.
Thank you for choosing our product and for your kind words. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We’re delighted to know that this is the best air conditioner you’ve ever purchased and that it’s been performing so well for you. Hearing positive feedback like this means a great deal to us, and we truly appreciate you taking the time to let us know.
Thank you for choosing our product and for your kind words. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 12000 BTU AC / HEAT WINDOW UNIT
on January 2, 2026
Posted by: Eureka1way
[This review was collected as part of a promotion.] Excellent works great
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 12, 2025
Posted by: TG Smith
[This review was collected as part of a promotion.] We are very pleased with the a/c + heat
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 11, 2025
Posted by: Pgallow53
[This review was collected as part of a promotion.] I have had one of these Frigidaire window units with the heat strip for over 20 years in my office. The thermostat went out on the old one and I looked around and then ordered one another one from Frigidaire. I live in Texas where the summers are hot. This unit has been reliable all these years and it was a no brainer to get another like the last one. Thank you Frigidaire.
Written by a customer while visiting frigidaire.com