Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Window Air Conditioner with 11,000 BTU Supplemental Heat Function - White
Average customer rating
5
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
21
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Window Air Conditioner with 11,000 BTU Supplemental Heat Function - White
Customer Rating
5
on December 12, 2025
Posted by: TG Smith
[This review was collected as part of a promotion.] We are very pleased with the a/c + heat
Written by a customer while visiting frigidaire.com
Customer Rating
5
Dependable
on February 26, 2026
Posted by: David 39631
[This review was collected as part of a promotion.] I purchased this unit because the unit I had installed in 2010 was no longer providing heat. The 16 year run on that Frigidaire unit convinced me that this is the brand for me.
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 27, 2026
Hi David 39631,
Thank you for sharing your feedback! We’re honored that your previous Frigidaire unit provided 16 years of service and that experience led you to choose our brand again. That kind of long-term reliability means a lot to us.
We hope your new unit delivers the same dependable performance for many years to come. If you ever have questions about features, settings, or care tips to keep it operating at its best, our specialists are always happy to help. You can connect with us via Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30 AM – 8:00 PM ET.
Thank you for your continued trust in Frigidaire!
— Reed
Thank you for sharing your feedback! We’re honored that your previous Frigidaire unit provided 16 years of service and that experience led you to choose our brand again. That kind of long-term reliability means a lot to us.
We hope your new unit delivers the same dependable performance for many years to come. If you ever have questions about features, settings, or care tips to keep it operating at its best, our specialists are always happy to help. You can connect with us via Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30 AM – 8:00 PM ET.
Thank you for your continued trust in Frigidaire!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Compact design with efficient cooling
on October 7, 2024
Posted by: Maxillian
[This review was collected as part of a promotion.] I purchased this unit to replace an older model in a storage/laundry building detached from the house. I've only had this unit for a short time and just had an opportunity to monitor it performance today. All features work as advertised. I especially like the eco mode. From past experiences, I have found Frigidaire appliances to be efficient, durable and reliable. And that's while I keep buying a Frigidaire.
Written by a customer while visiting frigidaire.com
Customer Rating
5
A Fantastic Air Conditioner
on April 2, 2024
Posted by: GrahamSC
This 12,000 BTU Window unit with supplemental heat is a great addition to my home. It works great and is very easy to use. I was able to install it myself with little issues. The supplemental heat is a great feature to have as well. I highly recommend
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect
on April 7, 2024
Posted by: Rugged 23
Super cool easy install cools the room fast and efficient.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Will not disappoint
on April 7, 2024
Posted by: EHairs
[This review was collected as part of a promotion.] This unit is amazing. I was super excited about this unit and it did not disappoint. This unit was easy to install and I was able to do it without my husband. Supplemental heat feature was a plus as it came in handy these last few days as the weather has cooled down. Having the remote will make it easy to control and switch over without having to always walk over to the unit. I would definitely recommend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy to Install & Use
on April 8, 2024
Posted by: 509 Graham
[This review was collected as part of a promotion.] This unit has worked very well to heat and cool my husband’s home office. It is much quieter than the last one and he loves that it has heat as well as AC. It was very easy to install and program.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 2, 2024
Posted by: Mightybee
[This review was collected as part of a promotion.] Compact size is ideal
Written by a customer while visiting frigidaire.com