Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Average customer rating
4.8
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
45
4 Stars
9
3 Stars
0
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Customer Rating
5
on July 16, 2025
Posted by: Jll26
[This review was collected as part of a promotion.] It was easy to install and operate. Cooled my open comcept summer cottage as desired
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 17, 2025
Thank you for sharing your positive feedback! We're delighted to hear that your AC was easy to install and operate, and that it effectively cooled your open-concept summer cottage as desired. If you have any further questions or need assistance in the future, please don't hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We appreciate your trust in Frigidaire and look forward to serving you. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good quality
on July 14, 2025
Posted by: Nanana2000
[This review was collected as part of a promotion.] It works well and does a good job.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 15, 2025
Hi there. Thank you for your feedback! We're glad to hear your appliance is working well and getting the job done. We appreciate you choosing Frigidaire and are here if you ever need support or have questions! Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent!
on July 13, 2025
Posted by: N Baird
[This review was collected as part of a promotion.] I recently purchased a Frigidaire 12,000 BTU window AC unit. It is extremely quiet, efficient and aesthetically pleasing! It cools within minutes. You can’t go wrong with this unit.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 15, 2025
Thank you for your wonderful feedback, N Baird! We’re delighted to hear that your 12,000 BTU Frigidaire window AC unit is quiet, efficient, and looks great in your space. It’s fantastic that it cools quickly and meets your expectations. If you ever need any assistance, don’t hesitate to reach out!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
So Quiet!
on July 8, 2025
Posted by: kimberlylynn987
from Whitinsville
[This review was collected as part of a promotion.] I absolutely love this inverter air conditioner! I used to dread having a window unit in the dining room because of how loud they typically are. I’d often turn it off during meals so we could hear each other talk and then forget to turn it back on. This unit is definitely a game changer. It’s incredibly quiet, so much so that I often forget it’s even running! It keeps both our dining room and kitchen cool and comfortable without any noise disruption. Highly recommend!
I would recommend this to a friend!
Response from The InsidersBy Reed, Online Outreach Specialist, July 10, 2025
Thank you so much for sharing your wonderful experience! We're thrilled to hear that your inverter air conditioner is quiet and keeps your dining room and kitchen comfortable without disrupting your conversations. It’s great to know it’s been a game changer for you! If you ever need assistance, don’t hesitate to reach out via live chat at Frigidaire.com or call 1-800-374-4432. We truly appreciate your recommendation!
- Reed
- Reed
Written by a customer while visiting The Insiders
Customer Rating
5
Quiet and Efficient
on July 2, 2025
Posted by: melkel27
[This review was collected as part of a promotion.] I am very happy with our new Frigidaire A/C. It is much smaller than the last A/C we had, and more quiet. On top of all of that, it cools the large living/dining space very well.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, July 2, 2025
We're so happy to hear your new Frigidaire 12,000 BTU Inverter A/C is keeping your space cool and comfortable. The quieter operation and compact size are definitely big pluses—and it's great to know it’s handling your large living/dining area so well. Enjoy the comfort, if you will need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on June 29, 2025
Posted by: Mattys
[This review was collected as part of a promotion.] I switched from a Midea and altho i like the Frigidaire there a couple things I wish it did like the Midea. One being you can not shut off the green light w out putting it into sleep mode - easy fix - covered it with tape. The most annoying part is that it only has 4 settings - Auto, Low, Med, High which is standard but after using the Midea where you could change the setting from 1% -100% it’s hard to go from having that adjustability to only Low,Med, High. I do love that it has a filter (bought separately) which is great which will prevent the inside fan from getting dirty but I miss being able to put the fan down to 20% or 30% or 40% especially at night where it helps lower the noise and you can find the perfect fan speed for you.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best Airconditioner ever
on June 27, 2025
Posted by: DGJR
[This review was collected as part of a promotion.] This is the best unit I ever purchased. Effective & efficient. Ultra quality! From the different operating modes to the swinging air leveler this unit dose it all. Cools my livingroom/dinningroom area very quickly. Programmable, so it set it and forget it. The app to operate the unit is flawless
Written by a customer while visiting frigidaire.com
Customer Rating
2
on June 25, 2025
Posted by: Senior Veteran
[This review was collected as part of a promotion.] New 12,000 btu Inverter Unit lasted 4 months in Summer 2024 and failed to cool any time in this extreme heat of June 2025. Did buy 5 year optional warranty. Unit & warranty bought online directly from Frigidaire. Waiting 3 weeks for factory exact model replacement, as promised. I did buy at same time a new 8,000btu inverter unit for my bedroom. That one works great & quietly!!
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 26, 2025
Thank you for sharing your experience. We’re sorry to hear that your 12,000 BTU inverter unit failed after just 4 months and isn’t cooling during this extreme June heat — we understand how frustrating that must be. It's good to know you purchased the 5-year optional warranty and that a factory replacement has been promised. We appreciate your patience during the 3-week wait. We're also glad to hear your 8,000 BTU unit is working great and quietly in your bedroom! Your feedback is truly valued. - Reed
Written by a customer while visiting frigidaire.com