Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Average customer rating
4.8
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
37
4 Stars
8
3 Stars
0
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Customer Rating
5
Perfect
on May 20, 2025
Posted by: Freedomdrone
[This review was collected as part of a promotion.] This thing cools my whole place,perfect and well worth getting
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 22, 2025
That’s great to hear! We’re so glad your window-mounted air conditioner is keeping your whole place cool and working perfectly for you. If you ever need assistance or have questions, feel free to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST. – Reed
Written by a customer while visiting frigidaire.com
Customer Rating
2
on June 25, 2025
Posted by: Senior Veteran
[This review was collected as part of a promotion.] New 12,000 btu Inverter Unit lasted 4 months in Summer 2024 and failed to cool any time in this extreme heat of June 2025. Did buy 5 year optional warranty. Unit & warranty bought online directly from Frigidaire. Waiting 3 weeks for factory exact model replacement, as promised. I did buy at same time a new 8,000btu inverter unit for my bedroom. That one works great & quietly!!
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 26, 2025
Thank you for sharing your experience. We’re sorry to hear that your 12,000 BTU inverter unit failed after just 4 months and isn’t cooling during this extreme June heat — we understand how frustrating that must be. It's good to know you purchased the 5-year optional warranty and that a factory replacement has been promised. We appreciate your patience during the 3-week wait. We're also glad to hear your 8,000 BTU unit is working great and quietly in your bedroom! Your feedback is truly valued. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Garage with second level craft room loft and storage
on August 28, 2025
Posted by: Vioce
[This review was collected as part of a promotion.] We use this air conditioner to cool our 22 feet long, 13 feet wide, by 14 foot high garage with a craft room loft. It handles the space very well. Since use of the space is intermittent I have found that even with the space has an elevated temperature, when we turn the unit on, it catches up in a reasonable time. We did install a quiet supplemental fan on the floor, pointing up the stairs to the craft room loft and storage area. This helps circulate the cooler air into the upper part of this 14 foot high ceiling garage. Because I have tinnitus, I especially appreciate how quiet this Air Conditoner is. I definitely recommend this air conditioner for larger spaces.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Big problem, great a/c.
on May 20, 2026
Posted by: Jcruic
[This review was collected as part of a promotion.] The biggest problem is with the vanes used to direct the airflow left and right, they don't work! They are so small that they are useless the air goes straight from the unit. The vanes need to be bigger. Besides that problem the unit works great! It's cold, quiet, and I love the wifi controls on the phone. Fix the airflow direction problem and I will give it 5 stars.
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 25, 2026
Thank you for taking the time to share your feedback! We’re glad to hear that overall you’re enjoying your air conditioner and that it’s keeping your space cold, quiet, and convenient—especially with the added benefit of Wi-Fi controls.
We also really appreciate your honest comments about the airflow direction vanes. We understand how important proper air distribution is for comfort, and your feedback about their size and effectiveness is helpful. Comments like yours are valuable and will be shared with our product team for future design considerations.
Thank you again for choosing Frigidaire and for giving us the opportunity to hear your experience. We hope your unit continues to perform well, and if you ever need assistance or have questions, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
We also really appreciate your honest comments about the airflow direction vanes. We understand how important proper air distribution is for comfort, and your feedback about their size and effectiveness is helpful. Comments like yours are valuable and will be shared with our product team for future design considerations.
Thank you again for choosing Frigidaire and for giving us the opportunity to hear your experience. We hope your unit continues to perform well, and if you ever need assistance or have questions, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Meets expectations...which means "I quite like it!"
on June 12, 2026
Posted by: Sweaty in New England
[This review was collected as part of a promotion.] "Frosty", so its name in the app that can control it, has been doing duty for its first brief heatwave since installation. While my room is but a little over 300 sq-ft, I am certainly happy to have acquired the 12000 BTU/500 sq-ft version, because on the top floor with a room facing both south and west, the additional capacity is more than welcome.
As advertised, it is quiet, and as I write this, the airstream is more auditable than the compressor. Fantastic!
We'll see how it fares throughout the summer (it is the beginning of June as I write this), but so far, knowing what I know now, I would absolutely repeat the purchase.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 15, 2026
Hello there, thank you for sharing your experience with your new air conditioner! We're thrilled to hear that "Frosty" is performing so well during its first heatwave and that the 12,000 BTU model has proven to be the right choice for your top-floor room. It’s great to know the additional cooling capacity is making a noticeable difference in keeping your space comfortable.
We're also delighted that the unit is living up to its promise of quiet operation. Hearing the airflow more than the compressor is exactly the kind of performance we aim to deliver, and we're glad that feature has stood out to you.
We truly appreciate your thoughtful feedback and are happy to hear that, based on your experience so far, you would make the same purchase again. We hope Frosty continues to keep you cool and comfortable all summer long!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We're also delighted that the unit is living up to its promise of quiet operation. Hearing the airflow more than the compressor is exactly the kind of performance we aim to deliver, and we're glad that feature has stood out to you.
We truly appreciate your thoughtful feedback and are happy to hear that, based on your experience so far, you would make the same purchase again. We hope Frosty continues to keep you cool and comfortable all summer long!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Super quiet
on June 13, 2026
Posted by: JOEY D NYC
[This review was collected as part of a promotion.] This is my second Frigidaire gallery AC.
Love my first model but it’s kinda noisy.
This new model AWESOME!
Not only is it quiet but it tells you the air quality outside with a indicator that lights up in green, yellow and red.
Love my first model but it’s kinda noisy.
This new model AWESOME!
Not only is it quiet but it tells you the air quality outside with a indicator that lights up in green, yellow and red.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 16, 2026
Hi JOEY D NYC,
Thank you for sharing your feedback. We’re glad to hear you’re enjoying your new Frigidaire Gallery air conditioner and that you’re especially pleased with how quiet it operates and the added air quality indicator feature. It’s great to know it’s been an upgrade from your previous model.
For any future assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear you’re enjoying your new Frigidaire Gallery air conditioner and that you’re especially pleased with how quiet it operates and the added air quality indicator feature. It’s great to know it’s been an upgrade from your previous model.
For any future assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent!!
on June 12, 2025
Posted by: wendi890
from Chicago
[This review was collected as part of a promotion.] This window unit has changed all the expectations I've ever had regarding window units. No exaggeration. Getting it installed was nearly effortless, as the weight was much lower than a lot of other units with half the cooling capacity. The side pieces slid on with no fuss. From inside the room, it appears to be a relatively small unit, as most of the volume is in the depth. The appearance is totally sleek and modern. Even the screen is seamlessly integrated into the front. It's invisible when the unit is powered down, which is neat. Getting the unit running was beyond easy. The buttons and functions are clearly labeled and I figured out each mode and setting in maybe 30 seconds. The performance is extraordinary. The windows in my apartment all face south and get full sun, plus the whole building is an old, uninsulated 3-wythe brick building with a ton of thermal mass. I can walk into my place after a long, hot, sunny day and the whole main room (relatively large) is noticeably cooler within a minute or two of turning the unit on. Fully comfortable within five minutes. The adjacent rooms cooled down within ten. This unit is surprising in all the best ways. Also worth mentioning is the sound, or near lack thereof. Even on the most powerful fan speeds, the noise is barely noticeable, and not at all annoying even when sitting right in front of it. Also, I'm not sure if there's a VFD or just a soft start in it, but it doesn't have an obnoxious amp draw when starting. Many other units are guilty of flipping breakers or dimming your lights because the startup pulls too many amps at first. Not an issue with this one. If I had to come up with a single critique of this unit at all, it would be the length of the cord. It's about 3-4 feet, which is fine for most applications. Overall, I am completely impressed. I look forward to letting this unit manage the temp in my apartment all summer.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
on June 13, 2025
Posted by: mpl16
[This review was collected as part of a promotion.] Overall good. Very quiet, looks sleek, and WiFi functionality works great. It cools well, although a previous TCL 12k btu unit seemed to be slightly better. Happy with the purchase so far!
Written by a customer while visiting frigidaire.com