Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Average customer rating
4.7
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
24
4 Stars
5
3 Stars
0
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Customer Rating
5
Perfect
on May 20, 2025
Posted by: Freedomdrone
[This review was collected as part of a promotion.] This thing cools my whole place,perfect and well worth getting
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 22, 2025
That’s great to hear! We’re so glad your window-mounted air conditioner is keeping your whole place cool and working perfectly for you. If you ever need assistance or have questions, feel free to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST. – Reed
Written by a customer while visiting frigidaire.com
Customer Rating
2
on June 25, 2025
Posted by: Senior Veteran
[This review was collected as part of a promotion.] New 12,000 btu Inverter Unit lasted 4 months in Summer 2024 and failed to cool any time in this extreme heat of June 2025. Did buy 5 year optional warranty. Unit & warranty bought online directly from Frigidaire. Waiting 3 weeks for factory exact model replacement, as promised. I did buy at same time a new 8,000btu inverter unit for my bedroom. That one works great & quietly!!
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 26, 2025
Thank you for sharing your experience. We’re sorry to hear that your 12,000 BTU inverter unit failed after just 4 months and isn’t cooling during this extreme June heat — we understand how frustrating that must be. It's good to know you purchased the 5-year optional warranty and that a factory replacement has been promised. We appreciate your patience during the 3-week wait. We're also glad to hear your 8,000 BTU unit is working great and quietly in your bedroom! Your feedback is truly valued. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent!!
on June 12, 2025
Posted by: wendi890
from Chicago
[This review was collected as part of a promotion.] This window unit has changed all the expectations I've ever had regarding window units. No exaggeration. Getting it installed was nearly effortless, as the weight was much lower than a lot of other units with half the cooling capacity. The side pieces slid on with no fuss. From inside the room, it appears to be a relatively small unit, as most of the volume is in the depth. The appearance is totally sleek and modern. Even the screen is seamlessly integrated into the front. It's invisible when the unit is powered down, which is neat. Getting the unit running was beyond easy. The buttons and functions are clearly labeled and I figured out each mode and setting in maybe 30 seconds. The performance is extraordinary. The windows in my apartment all face south and get full sun, plus the whole building is an old, uninsulated 3-wythe brick building with a ton of thermal mass. I can walk into my place after a long, hot, sunny day and the whole main room (relatively large) is noticeably cooler within a minute or two of turning the unit on. Fully comfortable within five minutes. The adjacent rooms cooled down within ten. This unit is surprising in all the best ways. Also worth mentioning is the sound, or near lack thereof. Even on the most powerful fan speeds, the noise is barely noticeable, and not at all annoying even when sitting right in front of it. Also, I'm not sure if there's a VFD or just a soft start in it, but it doesn't have an obnoxious amp draw when starting. Many other units are guilty of flipping breakers or dimming your lights because the startup pulls too many amps at first. Not an issue with this one. If I had to come up with a single critique of this unit at all, it would be the length of the cord. It's about 3-4 feet, which is fine for most applications. Overall, I am completely impressed. I look forward to letting this unit manage the temp in my apartment all summer.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
on June 13, 2025
Posted by: mpl16
[This review was collected as part of a promotion.] Overall good. Very quiet, looks sleek, and WiFi functionality works great. It cools well, although a previous TCL 12k btu unit seemed to be slightly better. Happy with the purchase so far!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Don’t know how the magic works but it does
on June 18, 2025
Posted by: Hosic
from Hopedale
[This review was collected as part of a promotion.] So I can’t tell you how much I’m impressed with this unit. I replaced my 3 year old unit, which was also an inverter style unit along with the same BTU rating and for some reason this guy cools down the whole level I’m using it on way faster. It even seems to cool off a room that never really seem to cool prior to this one.
What I like about this unit is on its highest setting, it’s not really that disturbingly loud at all. Yes it’s loud as expected but not annoying. Another neat feature I’m not use to is the air quality light. I really like how it has a light that tells you the current status of the air quality in the room. My air purifier does this also but it’s nice to have this on the AC.
What I like about this unit is on its highest setting, it’s not really that disturbingly loud at all. Yes it’s loud as expected but not annoying. Another neat feature I’m not use to is the air quality light. I really like how it has a light that tells you the current status of the air quality in the room. My air purifier does this also but it’s nice to have this on the AC.
Install wasn’t anything really special compared to any other window unit, however the side cover that expand out to seal up the whole window, it really does allow you to seal everything right up if you’re willing to drill holes in your window frame.
Overall great unit that I think anyone would like and have zero to few complaints towards it.
I would recommend this to a friend!
Response from The InsidersBy Reed, Online Outreach Specialist, June 20, 2025
Thank you so much for your detailed and thoughtful feedback! We're thrilled to hear how impressed you are with your new unit—especially compared to a similar inverter model. It's great that it's cooling your space more efficiently and even reaching areas that previously stayed warm. We're glad the sound level is manageable even on high, and that you're enjoying features like the air quality indicator and the well-sealing side panels. It’s always rewarding to know a product is making a noticeable difference in comfort and performance.
If you ever have any questions or need support, we’re here for you via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
– Reed
If you ever have any questions or need support, we’re here for you via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
– Reed
Written by a customer while visiting The Insiders
Customer Rating
5
Awesome
on June 20, 2025
Posted by: Len 92
[This review was collected as part of a promotion.] We have had it for a week, and it has been wonderful. It really cools down our whole living room and kitchen area.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, June 20, 2025
Thank you for your feedback — we’re so glad you’re enjoying it!
We’re happy to hear that your GHWW125TE1 air conditioner is performing so well and keeping both your living room and kitchen area cool. It’s great to know it’s making a noticeable difference, especially in just the first week!
If you ever have questions about features or maintenance tips to keep it running efficiently, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
We’re happy to hear that your GHWW125TE1 air conditioner is performing so well and keeping both your living room and kitchen area cool. It’s great to know it’s making a noticeable difference, especially in just the first week!
If you ever have questions about features or maintenance tips to keep it running efficiently, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Smart and Powerful AC for My Guest Room
on June 21, 2025
Posted by: JuanLujano
from Miami
[This review was collected as part of a promotion.] I recently installed the Frigidaire Gallery Inverter Window Air Conditioner (GHWW125TE1) in a guest room that doesn’t have central AC, and the transformation has been incredible. This room had an outdated unit that came with the house—loud, inefficient, and full of dust. The GHWW125TE1 is a night-and-day difference. Not only is the design sleek and modern, but it cools the room fast and runs with impressive efficiency.
As a tech enthusiast, the Wi-Fi integration is what really sold me. Being able to control the unit from my phone, adjust the temperature remotely, and monitor usage is exactly what I expect from a modern appliance in 2025. So far, it’s been flawless. The room stays consistently cool, and I’m looking forward to seeing how it holds up during the peak summer heat.
If you’re looking for a powerful, smart, and stylish AC unit this is an excellent option!
I would recommend this to a friend!
Response from The InsidersBy Maria, Online Outreach Specialist, June 23, 2025
Thank you for sharing your positive experience with your Air Conditioner, Juan. We're thrilled to hear how much it's transformed your guest room and that you're enjoying the sleek design, efficiency, and Wi-Fi features. If you need any further assistance or have additional questions, please don't hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We're here to help ensure you continue to enjoy your appliance to the fullest! - Maria
Written by a customer while visiting The Insiders
Customer Rating
5
Powerful unit!
on June 24, 2025
Posted by: kloxley
from Chepachet
[This review was collected as part of a promotion.] This Frigidaire 12,000 BTU Inverter Window Room Air Conditioner successfully cools my 500 square foot loft and helps to cool my downstairs as well. I love that I can control it from my phone with the Frigidaire App. Child lock is a must having two children under 5 years old, and being able to see the air quality by the green, yellow or red light gives this mom peace of mind!
I would recommend this to a friend!
Response from The InsidersBy Maico, Online Outreach Specialist, June 26, 2025
Thank you for sharing your experience, Kloxley! We're so glad to hear that the Frigidaire 12,000 BTU Inverter Window Air Conditioner is effectively cooling your space and providing comfort throughout your home. It’s great that the app control, child lock, and air quality indicator are making such a positive difference—especially with little ones around. Your peace of mind means everything, and it sounds like this unit is doing exactly what you need! Your comments are vital to us in improving future appliances.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting The Insiders