Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Average customer rating
4.8
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
37
4 Stars
8
3 Stars
0
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Customer Rating
5
Great product
on May 7, 2026
Posted by: Cfleish
[This review was collected as part of a promotion.] I installed my unit about a week ago and its been great! Super quiet
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 8, 2026
Hello Cfleish!
Thank you for sharing your feedback about your Frigidaire Gallery 12,000 BTU Inverter Window Room Air Conditioner with Wi-Fi (Energy Star), model GHWW125TE1. We’re delighted to hear that your unit has been performing great since installation.
It’s especially wonderful to know that you’re enjoying how quiet it operates—comfort and low noise are key benefits of the inverter technology.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback about your Frigidaire Gallery 12,000 BTU Inverter Window Room Air Conditioner with Wi-Fi (Energy Star), model GHWW125TE1. We’re delighted to hear that your unit has been performing great since installation.
It’s especially wonderful to know that you’re enjoying how quiet it operates—comfort and low noise are key benefits of the inverter technology.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Chilling me softly
on May 23, 2026
Posted by: Ice9
[This review was collected as part of a promotion.] I've only used this unit for a week but it has performed remarkably. I had expected it to be quiet but it surprised me by how quiet it is, And fast ? I live on the top floor of my building and while my old unit could cool things down, it could take a while. This unit is much faster. Hoping for good things this summer and a lower electric bill given its EER. The Wi-Fi app is a plus too.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 25, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear your unit has been performing so well and that you’re enjoying how quiet and fast it cools, especially compared to your previous unit. It’s great to know the Wi-Fi app is also a helpful feature for you.
We appreciate you taking the time to share your experience.
If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8:30pm ET. — Reed
We appreciate you taking the time to share your experience.
If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8:30pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Machine
on May 27, 2026
Posted by: RicRD
[This review was collected as part of a promotion.] This air conditioner is doing a great job at cooling down a pretty large living area. It is very quiet and I really like the ability to add the additional air filter to the unit. I can not comment yet on it’s longevity or reliability but if the unit keeps going strong mechanically it will be one of the best I have owned.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 28, 2026
Hi there. Thank you for sharing your experience! We’re glad to hear the air conditioner is effectively cooling your large living area and that you’re enjoying how quiet it runs. It’s also great to know you appreciate the option to add an additional air filter. We hope it continues to perform reliably for you over time, and we appreciate you choosing Frigidaire!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quiet and easy to install
on May 30, 2026
Posted by: Diesel924
[This review was collected as part of a promotion.] This unit seems much lighter than the 12,000 BTO Frigidaire I had before. It's super quiet and I'm really enjoying the app even though I didn't think I would use it.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 2, 2026
Hi Diesel924!
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your air conditioner and finding it both quiet and convenient to use.
It is great to know that the lighter design has been a positive improvement for you, and we are especially pleased that you are finding value in the app features even more than expected. Feedback like yours is very much appreciated and helps us continue to enhance both performance and usability.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your air conditioner and finding it both quiet and convenient to use.
It is great to know that the lighter design has been a positive improvement for you, and we are especially pleased that you are finding value in the app features even more than expected. Feedback like yours is very much appreciated and helps us continue to enhance both performance and usability.
We truly appreciate your support. If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works as intended
on June 2, 2026
Posted by: Onehitcaptain
[This review was collected as part of a promotion.] Excellent window AC. It's dry mode also helps with moisture control in my woodshop.
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 3, 2026
We’re really glad to hear your Frigidaire window AC is working exactly as intended! It’s great that it’s keeping your space comfortable and that the dry mode is helping with moisture control in your woodshop—that’s a really useful benefit in that kind of environment.
If you ever need assistance or have questions down the line, you can reach us anytime via live chat at www.frigidaire.com or call 1-800-944-9044, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
If you ever need assistance or have questions down the line, you can reach us anytime via live chat at www.frigidaire.com or call 1-800-944-9044, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Chris W made the difference
on June 4, 2026
Posted by: Sleep in comfort
[This review was collected as part of a promotion.] Support was impeccable the assist to find just the right AC to fit in my wall sleeve made all the difference. How can I shop anywhere else other than Frigidaire Electrolux?
Response from frigidaire.comBy Sam, Online Outreach Specialist, June 5, 2026
Dear Valued Customer!
Thank you for choosing Frigidaire and for sharing your wonderful feedback on the Frigidaire Gallery 12,000 BTU Inverter Window Room Air Conditioner with Wi-Fi (Energy Star) (model GHWW125TE1).
We are thrilled to hear that our support team was able to help you find the right air conditioner for your wall sleeve installation. Providing excellent customer service and helping our customers find the best solution for their needs is something we take great pride in.
Your kind words and loyalty mean so much to us. Thank you for trusting Frigidaire and Electrolux with your home appliance needs. We truly appreciate your support and hope you continue to enjoy the comfort and performance of your new air conditioner for years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for choosing Frigidaire and for sharing your wonderful feedback on the Frigidaire Gallery 12,000 BTU Inverter Window Room Air Conditioner with Wi-Fi (Energy Star) (model GHWW125TE1).
We are thrilled to hear that our support team was able to help you find the right air conditioner for your wall sleeve installation. Providing excellent customer service and helping our customers find the best solution for their needs is something we take great pride in.
Your kind words and loyalty mean so much to us. Thank you for trusting Frigidaire and Electrolux with your home appliance needs. We truly appreciate your support and hope you continue to enjoy the comfort and performance of your new air conditioner for years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
It's Quiet!
on June 5, 2026
Posted by: JayIcon
[This review was collected as part of a promotion.] I replaced a 12000 btu Frigidaire that was 2 years old in my living room only because i wanted a quieter unit. When the new inverter ac unit is wide open, it is quieter than the old was one on low. I also track the energy usage and discovered this unit used less than half the energy the old one did. I also feel like it is keeping the rooms cooler than the other unit did. It is cooling a single level with a basement by itself with no issues in central Kentucky at 82 degrees outside. We will see how it does when it gets hot! Online functions are great as you can control it from anywhere!
Response from frigidaire.comBy Angel, Online Outreach Specialists, June 8, 2026
Hi, JayIcon! Thank you for taking the time to share such detailed feedback! We're thrilled to hear you're enjoying your Window Room Air Conditioner with Wi-Fi (Energy Star). It's great that you're experiencing a quieter operation, improved cooling performance, and significant energy savings compared to your previous unit. We're also glad the smart features are making it more convenient for you to control your comfort from anywhere. We appreciate you choosing Frigidaire and sharing your experience.
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST. Our team is always here to help. -Angel
If you need further assistance, please feel free to contact us via Live Chat at Frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST. Our team is always here to help. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cool and comfortable
on June 8, 2026
Posted by: Shelv8
[This review was collected as part of a promotion.] This window unit works so well and is very quiet. We are very happy with our purchase!
Response from frigidaire.comBy John, Online Outreach Specialist, June 9, 2026
Hello, Shelv8. Thank you for your thoughtful feedback and for choosing our product. We truly appreciate your trust and are delighted to know that you are satisfied with your purchase. Please be assured that we remain committed to delivering quality products that reflect the value of the investment you have made. We will continuously seek opportunities to exceed your expectations and meet your needs with the highest standards. Should you require any assistance, please do not hesitate to contact us via Live Chat at www.frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you. Thank you once again for your support. -John
Written by a customer while visiting frigidaire.com