Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Average customer rating
4.8
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
45
4 Stars
9
3 Stars
0
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Customer Rating
4
Big problem, great a/c.
on May 20, 2026
Posted by: Jcruic
[This review was collected as part of a promotion.] The biggest problem is with the vanes used to direct the airflow left and right, they don't work! They are so small that they are useless the air goes straight from the unit. The vanes need to be bigger. Besides that problem the unit works great! It's cold, quiet, and I love the wifi controls on the phone. Fix the airflow direction problem and I will give it 5 stars.
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 25, 2026
Thank you for taking the time to share your feedback! We’re glad to hear that overall you’re enjoying your air conditioner and that it’s keeping your space cold, quiet, and convenient—especially with the added benefit of Wi-Fi controls.
We also really appreciate your honest comments about the airflow direction vanes. We understand how important proper air distribution is for comfort, and your feedback about their size and effectiveness is helpful. Comments like yours are valuable and will be shared with our product team for future design considerations.
Thank you again for choosing Frigidaire and for giving us the opportunity to hear your experience. We hope your unit continues to perform well, and if you ever need assistance or have questions, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
We also really appreciate your honest comments about the airflow direction vanes. We understand how important proper air distribution is for comfort, and your feedback about their size and effectiveness is helpful. Comments like yours are valuable and will be shared with our product team for future design considerations.
Thank you again for choosing Frigidaire and for giving us the opportunity to hear your experience. We hope your unit continues to perform well, and if you ever need assistance or have questions, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great product
on May 7, 2026
Posted by: Cfleish
[This review was collected as part of a promotion.] I installed my unit about a week ago and its been great! Super quiet
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 8, 2026
Hello Cfleish!
Thank you for sharing your feedback about your Frigidaire Gallery 12,000 BTU Inverter Window Room Air Conditioner with Wi-Fi (Energy Star), model GHWW125TE1. We’re delighted to hear that your unit has been performing great since installation.
It’s especially wonderful to know that you’re enjoying how quiet it operates—comfort and low noise are key benefits of the inverter technology.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback about your Frigidaire Gallery 12,000 BTU Inverter Window Room Air Conditioner with Wi-Fi (Energy Star), model GHWW125TE1. We’re delighted to hear that your unit has been performing great since installation.
It’s especially wonderful to know that you’re enjoying how quiet it operates—comfort and low noise are key benefits of the inverter technology.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Impressively quiet.
on March 19, 2026
Posted by: Howlinggoose
[This review was collected as part of a promotion.] The unit is impressively quiet compared to the non inverter ones I’ve had before. It looks pretty good too.
Response from frigidaire.comBy Rox, Online Outreach Specialist, March 20, 2026
Hi, Howlinggoose! We’re so glad to hear you’re impressed with how quiet your 12,000 BTU Inverter Window Room Air Conditioner is! It’s great when the inverter technology makes a noticeable difference, and we’re happy it’s also meeting your expectations in design and appearance.
If you ever have questions or need support, you can reach us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-944-9044, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help!
-Rox
If you ever have questions or need support, you can reach us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-944-9044, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help!
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
This Unit has a lot of nice options
on September 10, 2025
Posted by: tddy27
[This review was collected as part of a promotion.] I really like that this A/C unit has a lot of options. I like the the WIFI connection and app. The living room that this unit is installed is very warm during the summer. The sun hits this room form dusk till dawn so I needed a good A/C and this was the best choice for me. I had another Frigidaire unit which was really great but it was a bit small and it was nearly fifteen tears old so I needed an upgrade and I am very happy that I chose this unit. I can cool this room and adjoining kitchen in less than 30 minutes. I am more than happy to have bought this A/C and how efficient this unit is. Thanks to Frigidaire for making a great product Thanks !
Written by a customer while visiting frigidaire.com
Customer Rating
5
Garage with second level craft room loft and storage
on August 28, 2025
Posted by: Vioce
[This review was collected as part of a promotion.] We use this air conditioner to cool our 22 feet long, 13 feet wide, by 14 foot high garage with a craft room loft. It handles the space very well. Since use of the space is intermittent I have found that even with the space has an elevated temperature, when we turn the unit on, it catches up in a reasonable time. We did install a quiet supplemental fan on the floor, pointing up the stairs to the craft room loft and storage area. This helps circulate the cooler air into the upper part of this 14 foot high ceiling garage. Because I have tinnitus, I especially appreciate how quiet this Air Conditoner is. I definitely recommend this air conditioner for larger spaces.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Solid purchase
on August 8, 2025
Posted by: Flyguy9804
[This review was collected as part of a promotion.] I was skeptical about this model at first as when I had it installed it was during a severe heat wave and it took a while to cool the room. But after a week of use, I confirmed that the unit does the job. I really like the fact that you can control the unit through WiFi when you are outside of your home.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great unit for upstairs bedroom
on August 7, 2025
Posted by: MrsVaro
from Amherst
[This review was collected as part of a promotion.] We're very happy with the Frigidaire air conditioner.
We have a guest bedroom upstairs that doesn't get great airflow from the main AC unit and this provides more than enough cooling to make the room more comfortable.
The unit is quiet and fairly small, which is great since we don't have much room to spare near the windows.
Very happy with the unit and performance.
We have a guest bedroom upstairs that doesn't get great airflow from the main AC unit and this provides more than enough cooling to make the room more comfortable.
The unit is quiet and fairly small, which is great since we don't have much room to spare near the windows.
Very happy with the unit and performance.
I would recommend this to a friend!
Response from The InsidersBy Christian, Online Outreach Specialist, August 8, 2025
Thank you for sharing your experience! We're delighted to hear that the Frigidaire air conditioner is making your guest bedroom more comfortable and fitting perfectly in your space. It’s great to know the quiet operation and compact size are working well for you. We appreciate your kind words and hope it continues to perform beautifully! If you have any questions or need anything down the road, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting The Insiders
Customer Rating
5
Great upgrade!
on August 7, 2025
Posted by: Pat7122
[This review was collected as part of a promotion.] I needed a larger unit than my old 8000 btu. This one is a big improvement. VERY quiet and keeps up with the 90 degree heatwaves.
Written by a customer while visiting frigidaire.com