Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Average customer rating
4.8
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
37
4 Stars
8
3 Stars
0
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Customer Rating
5
Very Powerful
on July 29, 2025
Posted by: fallingapart
from Cresson
[This review was collected as part of a promotion.] This 12,000 BTU AC is very powerful. It keeps my living room very cool and has more features. It senses when there is a high amount of dust in the air and filters it out. Another feature is the swing option. It maneuvers the vents up and down to distribute the air. It connects to WiFi and I can even control it from the convenience of my phone. There’s a child lock to prevent little hands from messing up the settings. I definitely would repurchase from Frigidaire again. I’m very impressed.
I would recommend this to a friend!
Response from The InsidersBy Patrick, Online Outreach Specialist, July 31, 2025
Thank you for your fantastic and detailed review! We’re thrilled to hear how much you’re enjoying your 12,000 BTU air conditioner and all its smart features — from the dust sensor and swing vents to WiFi connectivity and child lock. It’s great to know it’s keeping your living room cool and comfortable while offering convenience at your fingertips.
Your recommendation means a lot to us, and we’re honored you’d choose Frigidaire again. If you ever need support or have questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Your recommendation means a lot to us, and we’re honored you’d choose Frigidaire again. If you ever need support or have questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting The Insiders
Customer Rating
5
Great cooling, requires some window modification
on July 30, 2025
Posted by: DrVaro
from Amherst
[This review was collected as part of a promotion.] Overall, very happy with the performance of our new air conditioner. Installation was pretty straightforward, really liked how the side panels locked in. Felt like that really helps to keep the outside air out.
We installed in a second floor window, so putting it through and holding briefly in place did cause a brief bit of anxiety. But once in place things looked good.
The installation does require screwing into the window/frame, so may not be the best for people renting.
But overall, a great unit and performance.
We installed in a second floor window, so putting it through and holding briefly in place did cause a brief bit of anxiety. But once in place things looked good.
The installation does require screwing into the window/frame, so may not be the best for people renting.
But overall, a great unit and performance.
I would recommend this to a friend!
Response from The InsidersBy Ruth, Online Outreach Specialist, August 1, 2025
Hi there. Thank you for the great feedback! We're so glad to hear you're happy with the performance of your new air conditioner and that the installation process went smoothly overall. The locking side panels are definitely designed to help create a tighter seal, so it’s great to know they’re doing their job!
We understand your point about installation requiring screws—it’s a helpful note for renters to consider. Thank you for sharing your experience so clearly. We appreciate you choosing Frigidaire and hope you stay cool and comfortable all season long!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We understand your point about installation requiring screws—it’s a helpful note for renters to consider. Thank you for sharing your experience so clearly. We appreciate you choosing Frigidaire and hope you stay cool and comfortable all season long!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting The Insiders
Customer Rating
5
Great for detached garages!
on August 5, 2025
Posted by: Mayhem1328
from Beverly Hills
[This review was collected as part of a promotion.] I bought this to replace a dated Frigidaire window AC. I stuck with this brand because the older one is still a workhorse, but I wanted more remote features.
One of the main reasons I chose this model is the WiFi connectivity. I installed this in my detached two car garage behind my house. I have WiFi out there and I can now cool the garage down before I ever head out there in the Florida heat. Game changer if you deal with high heat. Being able to control it from the app is so nice, I literally can turn it on, set the temperature, and have the workspace ready to go before I even get there.
The front louver flap can swing automatically up and down which helps direct the cold air in different directions and speeds cooling down my space.
This is a 12000 BTU unit and is more than enough for a standard two car garage.
The filter is washable which is a huge plus if you have a workshop. Just wash it in the sink, let it dry, and you’re good to go.
So far extremely happy with Frigidaire and would buy this unit again without question.
One of the main reasons I chose this model is the WiFi connectivity. I installed this in my detached two car garage behind my house. I have WiFi out there and I can now cool the garage down before I ever head out there in the Florida heat. Game changer if you deal with high heat. Being able to control it from the app is so nice, I literally can turn it on, set the temperature, and have the workspace ready to go before I even get there.
The front louver flap can swing automatically up and down which helps direct the cold air in different directions and speeds cooling down my space.
This is a 12000 BTU unit and is more than enough for a standard two car garage.
The filter is washable which is a huge plus if you have a workshop. Just wash it in the sink, let it dry, and you’re good to go.
So far extremely happy with Frigidaire and would buy this unit again without question.
I would recommend this to a friend!
Response from The InsidersBy Maico, Online Outreach Specialist, August 7, 2025
Thank you so much for your detailed and thoughtful feedback—we truly appreciate you choosing Frigidaire again, Mayhem1328!
We're thrilled to hear that your new 12,000 BTU window AC is meeting your expectations and making a real difference, especially in that Florida heat. It’s great to know that the WIFI connectivity and remote control features are helping you stay cool and comfortable before even stepping into your garage—exactly the kind of convenience we aimed for with this model.
The automatic swinging louver and washable filter are both designed for ease and efficiency, and it’s wonderful to hear those features are working well in your workshop setup. It means a lot to us that your older Frigidaire unit served you reliably for so long, and we’re honored that you chose to stick with the brand.
Thanks again for your trust and support—we’re here if you ever need anything!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We're thrilled to hear that your new 12,000 BTU window AC is meeting your expectations and making a real difference, especially in that Florida heat. It’s great to know that the WIFI connectivity and remote control features are helping you stay cool and comfortable before even stepping into your garage—exactly the kind of convenience we aimed for with this model.
The automatic swinging louver and washable filter are both designed for ease and efficiency, and it’s wonderful to hear those features are working well in your workshop setup. It means a lot to us that your older Frigidaire unit served you reliably for so long, and we’re honored that you chose to stick with the brand.
Thanks again for your trust and support—we’re here if you ever need anything!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting The Insiders
Customer Rating
5
Great upgrade!
on August 7, 2025
Posted by: Pat7122
[This review was collected as part of a promotion.] I needed a larger unit than my old 8000 btu. This one is a big improvement. VERY quiet and keeps up with the 90 degree heatwaves.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great unit for upstairs bedroom
on August 7, 2025
Posted by: MrsVaro
from Amherst
[This review was collected as part of a promotion.] We're very happy with the Frigidaire air conditioner.
We have a guest bedroom upstairs that doesn't get great airflow from the main AC unit and this provides more than enough cooling to make the room more comfortable.
The unit is quiet and fairly small, which is great since we don't have much room to spare near the windows.
Very happy with the unit and performance.
We have a guest bedroom upstairs that doesn't get great airflow from the main AC unit and this provides more than enough cooling to make the room more comfortable.
The unit is quiet and fairly small, which is great since we don't have much room to spare near the windows.
Very happy with the unit and performance.
I would recommend this to a friend!
Response from The InsidersBy Christian, Online Outreach Specialist, August 8, 2025
Thank you for sharing your experience! We're delighted to hear that the Frigidaire air conditioner is making your guest bedroom more comfortable and fitting perfectly in your space. It’s great to know the quiet operation and compact size are working well for you. We appreciate your kind words and hope it continues to perform beautifully! If you have any questions or need anything down the road, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting The Insiders
Customer Rating
4
Solid purchase
on August 8, 2025
Posted by: Flyguy9804
[This review was collected as part of a promotion.] I was skeptical about this model at first as when I had it installed it was during a severe heat wave and it took a while to cool the room. But after a week of use, I confirmed that the unit does the job. I really like the fact that you can control the unit through WiFi when you are outside of your home.
Written by a customer while visiting frigidaire.com
Customer Rating
5
This Unit has a lot of nice options
on September 10, 2025
Posted by: tddy27
[This review was collected as part of a promotion.] I really like that this A/C unit has a lot of options. I like the the WIFI connection and app. The living room that this unit is installed is very warm during the summer. The sun hits this room form dusk till dawn so I needed a good A/C and this was the best choice for me. I had another Frigidaire unit which was really great but it was a bit small and it was nearly fifteen tears old so I needed an upgrade and I am very happy that I chose this unit. I can cool this room and adjoining kitchen in less than 30 minutes. I am more than happy to have bought this A/C and how efficient this unit is. Thanks to Frigidaire for making a great product Thanks !
Written by a customer while visiting frigidaire.com
Customer Rating
5
Impressively quiet.
on March 19, 2026
Posted by: Howlinggoose
[This review was collected as part of a promotion.] The unit is impressively quiet compared to the non inverter ones I’ve had before. It looks pretty good too.
Response from frigidaire.comBy Rox, Online Outreach Specialist, March 20, 2026
Hi, Howlinggoose! We’re so glad to hear you’re impressed with how quiet your 12,000 BTU Inverter Window Room Air Conditioner is! It’s great when the inverter technology makes a noticeable difference, and we’re happy it’s also meeting your expectations in design and appearance.
If you ever have questions or need support, you can reach us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-944-9044, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help!
-Rox
If you ever have questions or need support, you can reach us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-944-9044, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help!
-Rox
Written by a customer while visiting frigidaire.com