Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Average customer rating
4.8
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
37
4 Stars
8
3 Stars
0
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Customer Rating
5
Excellent!
on July 13, 2025
Posted by: N Baird
[This review was collected as part of a promotion.] I recently purchased a Frigidaire 12,000 BTU window AC unit. It is extremely quiet, efficient and aesthetically pleasing! It cools within minutes. You can’t go wrong with this unit.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 15, 2025
Thank you for your wonderful feedback, N Baird! We’re delighted to hear that your 12,000 BTU Frigidaire window AC unit is quiet, efficient, and looks great in your space. It’s fantastic that it cools quickly and meets your expectations. If you ever need any assistance, don’t hesitate to reach out!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good quality
on July 14, 2025
Posted by: Nanana2000
[This review was collected as part of a promotion.] It works well and does a good job.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 15, 2025
Hi there. Thank you for your feedback! We're glad to hear your appliance is working well and getting the job done. We appreciate you choosing Frigidaire and are here if you ever need support or have questions! Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 16, 2025
Posted by: Jll26
[This review was collected as part of a promotion.] It was easy to install and operate. Cooled my open comcept summer cottage as desired
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 17, 2025
Thank you for sharing your positive feedback! We're delighted to hear that your AC was easy to install and operate, and that it effectively cooled your open-concept summer cottage as desired. If you have any further questions or need assistance in the future, please don't hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We appreciate your trust in Frigidaire and look forward to serving you. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Cool Air
on July 16, 2025
Posted by: LizDV
from South Gate
[This review was collected as part of a promotion.] I’m excited about having an air conditioner as before we have gone without cool air during the summer and any days that are hot. I was shocked at how big and heavy the unit was and it does require 2 people. Setting up was relatively easy. I enjoy the fact that we can change the settings with our phones, remote (that comes with unit) or manually. You do need internet to connect to the unit as data wasn’t allowed when I tried it out. I do wish the side panels could be a bit sturdier and easier to install. Otherwise everything else was pretty simple and easy. Onto the unit itself we put it in a smaller room to try out first and the day we used it it was about 87 degrees outside and it took 2 hours on medium speed to reach down 10 degrees less. So I feel like that is a huge waste on electricity. But this unit does come eco friendly. While in the room with the air you can’t feel the super cold temperature compared an actual central ac unit in my opinion. We were able to feel a slight cooler air around us but not like how I was expecting. When we exited the room the rest of the house was still hot at 87 and when we came back into the air conditioned room you can tell the difference but just not a whole lot if you had been inside. I don’t have much cons against the unit other then warranty and the side panel issues. But we can’t wait to keep using it when the temperature gets hot. Also luckily it works as a regular fan so it can be used year round.
I would recommend this to a friend!
Response from The InsidersBy Reed, Online Outreach Specialist, July 18, 2025
Thanks for sharing your detailed experience! We're glad to hear you're excited to finally have some relief during hot days and that setup was relatively easy. For concerns about performance, side panel installation, or warranty coverage, we’d be happy to help further — feel free to connect with a representative via live chat at Frigidaire.com or by calling their customer service team.
– Reed
– Reed
Written by a customer while visiting The Insiders
Customer Rating
5
Love My New AC
on July 20, 2025
Posted by: Rosie2213
[This review was collected as part of a promotion.] It's easy to understand why Wirecutter recommended this air conditioner. It is without a doubt the most quiet A C I have ever had. It does a great job at cooling quickly and efficiently.
I highly recommend this model.
I highly recommend this model.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Loving this air conditioner so far…
on July 28, 2025
Posted by: Lizski
from Hopedale
[This review was collected as part of a promotion.] So far so good with this AC unit. We replaced an older unit that last 3 years and was also an inverter style like this one we now own. First impressions were good, maybe a tad bit louder than what I’m use to but it’s more of a loud wind noise then Mechanical noise. Performance wise it does awesome, keeps my whole downstairs cool and maintains it well, even in a 90 degree heat day.
Features wise I appreciate the air quality status, it seems to work good and gives us a peace of mind. You can notice the status change every time we vacuum by it, paint or run the ceiling fan.
Using the app is also a breeze, I like to use it to make sure at night it’s on eco mode so it keeps the house cool but not wasting electricity. Over all this is a great unit that’s easy to install and operate.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Quiet and comfortable
on July 28, 2025
Posted by: Bcampbell22
from Stetson
[This review was collected as part of a promotion.] I have enjoyed my Frigidaire Gallery air conditioner. I love how the Gallery runs 20 times quieter then most of the competitors air conditioners. It runs at a low 42 dba’s that really goes a long ways when you are trying to relax during a hot summer day. The features I like about frigidaires gallery air conditioner are that it comes with a remote to control the unit or it can also be controlled through the Frigidaire app that you can download to your phone. If the remote or apps not enough you can also hook it up to your google home or Alexa devices and control that way. The gallery also meets a strict criteria to guarantee energy efficiency performance. My favorite feature of the gallery is the cleanable dust screen that helps to keep dust out of your air and out of your air conditioner. The gallery is a very energy efficient air conditioner that comes with a lot of useful features that help you keep cool on the hottest summer days!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
So Quiet!
on July 29, 2025
Posted by: jmeunier
from North Freedom
[This review was collected as part of a promotion.] I've had the same heavy, loud, window air conditioner for the last 10 years and it was finally a time for an upgrade. The Frigidaire Gallery Inverter Window Room Air Conditioner was the perfect purchase! It is so quiet sometimes I forget it's even running! It's much lighter than my old one so it makes it easier for me to put in and out on my own each season. I love that I can connect to Wi-Fi so that my room can be pre-cooled before I arrive. The dehumidifying feature is also great because it means I don't have to have a completely separate dehumidifier running in my room. I'm very happy with this purchase!
I would recommend this to a friend!
Response from The InsidersBy Maria, Online Outreach Specialist, July 30, 2025
Thank you so much for sharing your experience to us! We're thrilled to hear that your new Air Conditioner has been such a great upgrade. It’s wonderful to know you’re enjoying the quiet performance, lighter design, Wi-Fi connectivity, and dehumidifying features.
If you ever have questions or need assistance, we’re here to help. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432. We're available Monday through Friday, from 8:30 AM to 8:00 PM EST. – Maria
If you ever have questions or need assistance, we’re here to help. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432. We're available Monday through Friday, from 8:30 AM to 8:00 PM EST. – Maria
Written by a customer while visiting The Insiders