Customer reviews from frigidaire.com
Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Average customer rating
4.8
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
45
4 Stars
9
3 Stars
0
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Frigidaire - 12,000 BTU 550 Sq. Ft. Smart Inverter Window Air Conditioner - White
Customer Rating
4
Excellent product but needs to be braced.
on July 5, 2026
Posted by: Fowler67
[This review was collected as part of a promotion.] Works just as expected but make sure to brace it. The vibration causes a loud sound like a motor running if it just sits on the window sill. This is easily fixed by adding a brace outside to rest the unit on.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 10, 2026
Thank you for taking the time to share your feedback. We are pleased to hear that your new air conditioner is performing as expected, and we appreciate you sharing your installation experience.
It’s wonderful to know that you found a simple solution to reduce the vibration noise by adding an exterior support brace. We appreciate your helpful recommendation, as it may benefit other customers during installation. Customer feedback like yours is invaluable, as it helps us better understand real-world experiences with our products, and we will be sure to share your comments with the appropriate teams for future consideration.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
It’s wonderful to know that you found a simple solution to reduce the vibration noise by adding an exterior support brace. We appreciate your helpful recommendation, as it may benefit other customers during installation. Customer feedback like yours is invaluable, as it helps us better understand real-world experiences with our products, and we will be sure to share your comments with the appropriate teams for future consideration.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 27, 2026
Posted by: overainbowes
[This review was collected as part of a promotion.] Just installed yesterday. Simple operation, clean design, cooled things down very quickly & most important, very quiet. And the added allergen filter is a huge plus.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 30, 2026
Hi overainbowes!
Thank you for taking the time to share your feedback. We’re delighted to hear that your new Frigidaire window air conditioner has been easy to use, quick to cool your space, and operates so quietly. It’s also great to know that the allergen filter has been a valuable added benefit for you.
We truly appreciate you choosing Frigidaire and are glad the unit is meeting your expectations. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We’re delighted to hear that your new Frigidaire window air conditioner has been easy to use, quick to cool your space, and operates so quietly. It’s also great to know that the allergen filter has been a valuable added benefit for you.
We truly appreciate you choosing Frigidaire and are glad the unit is meeting your expectations. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Traded Windmill for Frigidaire
on June 23, 2026
Posted by: Seannoo
[This review was collected as part of a promotion.] Love my new window AC. Works great, quiet and has all the covenant features that I want. Not as pretty from the outside as the windmill but who cares. The energy efficiency is better than the windmill also. Happy with my purchase.
Response from frigidaire.comBy Christian, Online Outreach Specialist, June 23, 2026
Dear Valued Customer,
Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying your new window air conditioner and that it’s providing the cooling performance, quiet operation, and convenient features you were looking for.
It’s great to know that energy efficiency is an important benefit for you and that your unit is helping keep your space comfortable. We appreciate you choosing Frigidaire and taking the time to share your feedback.
Thank you again for your support, and we hope you continue to enjoy a cool and comfortable home for many years to come! If you have any questions or need assistance in the future, please feel free to contact us through our live chat at Frigidaire.com or call our Customer Care Team at 1-800-374-4432. Representatives are available Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST and will be happy to assist you.
Warm regards,
Christian
Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying your new window air conditioner and that it’s providing the cooling performance, quiet operation, and convenient features you were looking for.
It’s great to know that energy efficiency is an important benefit for you and that your unit is helping keep your space comfortable. We appreciate you choosing Frigidaire and taking the time to share your feedback.
Thank you again for your support, and we hope you continue to enjoy a cool and comfortable home for many years to come! If you have any questions or need assistance in the future, please feel free to contact us through our live chat at Frigidaire.com or call our Customer Care Team at 1-800-374-4432. Representatives are available Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST and will be happy to assist you.
Warm regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 15, 2026
Posted by: Budzy
[This review was collected as part of a promotion.] Very quiet. Keeps rooms cool without much variance in temperature.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 16, 2026
Hi Budzy!
Thank you for taking the time to share your feedback. We are delighted to hear that your air conditioner is operating quietly and maintaining a consistent and comfortable room temperature with minimal variation.
It is wonderful to know that the performance of the unit is meeting your expectations and providing the comfort you were looking for. Feedback like yours is greatly appreciated and helps us understand what our customers value most.
Thank you for choosing Frigidaire. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We are delighted to hear that your air conditioner is operating quietly and maintaining a consistent and comfortable room temperature with minimal variation.
It is wonderful to know that the performance of the unit is meeting your expectations and providing the comfort you were looking for. Feedback like yours is greatly appreciated and helps us understand what our customers value most.
Thank you for choosing Frigidaire. If you ever need assistance or have any questions in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Yes!
on June 14, 2026
Posted by: Nats024
[This review was collected as part of a promotion.] After years of looking for a solution for my attic apartment....
I found something energy efficient and effective at cooling off the whole place
I found something energy efficient and effective at cooling off the whole place
Highly recommended !
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 17, 2026
Hi there. Thank you for your feedback! We're thrilled to hear that your Frigidaire unit has been an effective and energy-efficient solution for keeping your attic apartment comfortable. It’s wonderful to know it’s helping you stay cool and enjoy your space. We appreciate your recommendation and thank you for choosing Frigidaire!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Super quiet
on June 13, 2026
Posted by: JOEY D NYC
[This review was collected as part of a promotion.] This is my second Frigidaire gallery AC.
Love my first model but it’s kinda noisy.
This new model AWESOME!
Not only is it quiet but it tells you the air quality outside with a indicator that lights up in green, yellow and red.
Love my first model but it’s kinda noisy.
This new model AWESOME!
Not only is it quiet but it tells you the air quality outside with a indicator that lights up in green, yellow and red.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 16, 2026
Hi JOEY D NYC,
Thank you for sharing your feedback. We’re glad to hear you’re enjoying your new Frigidaire Gallery air conditioner and that you’re especially pleased with how quiet it operates and the added air quality indicator feature. It’s great to know it’s been an upgrade from your previous model.
For any future assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear you’re enjoying your new Frigidaire Gallery air conditioner and that you’re especially pleased with how quiet it operates and the added air quality indicator feature. It’s great to know it’s been an upgrade from your previous model.
For any future assistance, please contact our support team via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Meets expectations...which means "I quite like it!"
on June 12, 2026
Posted by: Sweaty in New England
[This review was collected as part of a promotion.] "Frosty", so its name in the app that can control it, has been doing duty for its first brief heatwave since installation. While my room is but a little over 300 sq-ft, I am certainly happy to have acquired the 12000 BTU/500 sq-ft version, because on the top floor with a room facing both south and west, the additional capacity is more than welcome.
As advertised, it is quiet, and as I write this, the airstream is more auditable than the compressor. Fantastic!
We'll see how it fares throughout the summer (it is the beginning of June as I write this), but so far, knowing what I know now, I would absolutely repeat the purchase.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 15, 2026
Hello there, thank you for sharing your experience with your new air conditioner! We're thrilled to hear that "Frosty" is performing so well during its first heatwave and that the 12,000 BTU model has proven to be the right choice for your top-floor room. It’s great to know the additional cooling capacity is making a noticeable difference in keeping your space comfortable.
We're also delighted that the unit is living up to its promise of quiet operation. Hearing the airflow more than the compressor is exactly the kind of performance we aim to deliver, and we're glad that feature has stood out to you.
We truly appreciate your thoughtful feedback and are happy to hear that, based on your experience so far, you would make the same purchase again. We hope Frosty continues to keep you cool and comfortable all summer long!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We're also delighted that the unit is living up to its promise of quiet operation. Hearing the airflow more than the compressor is exactly the kind of performance we aim to deliver, and we're glad that feature has stood out to you.
We truly appreciate your thoughtful feedback and are happy to hear that, based on your experience so far, you would make the same purchase again. We hope Frosty continues to keep you cool and comfortable all summer long!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire AC
on June 9, 2026
Posted by: Furball0127
[This review was collected as part of a promotion.] Love the unit. Very quiet. Only wish is that the side wings could be much wide
Response from frigidaire.comBy Sam, Online Outreach Specialist, June 9, 2026
Hello Furball0127!
Thank you for choosing Frigidaire and for sharing your feedback on your Frigidaire 12,000 BTU Inverter Window Room Air Conditioner with Wi-Fi (Energy Star).
We also appreciate your suggestion regarding the side wings. Customer feedback like yours is valuable and helps us identify opportunities for future product improvements. We will be sure to share your comments with our product development team for review. We truly appreciate your support and hope you continue to enjoy your Frigidaire air conditioner for many years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for choosing Frigidaire and for sharing your feedback on your Frigidaire 12,000 BTU Inverter Window Room Air Conditioner with Wi-Fi (Energy Star).
We also appreciate your suggestion regarding the side wings. Customer feedback like yours is valuable and helps us identify opportunities for future product improvements. We will be sure to share your comments with our product development team for review. We truly appreciate your support and hope you continue to enjoy your Frigidaire air conditioner for many years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com