Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with Dual Ice Makers - Fingerprint-Resistant Stainless Finish
Average customer rating
3.9
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
58
4 Stars
27
3 Stars
17
2 Stars
6
1 Star
12
74%of customers recommend this product.
(
58 out of
78)
Customer Reviews for Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with Dual Ice Makers - Fingerprint-Resistant Stainless Finish
Customer Rating
5
Great features. Looks good. Lots of room
on March 29, 2026
Posted by: KJreview
from Pittsburgh
[This review was collected as part of a promotion.] I bought in November 2025. It was an emergency because of the Holidays. Love the refrigerator. Love all th features. Looks good and enjoy the use of controlling via my phone.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst user manual ever
on March 28, 2026
Posted by: McNystrom
from Indio, CA
The fridge is fine but the user manual is awful. It has instructions for different models. Some instructions don’t work. Needs a user manual for the control panel!!! And the Wi-Fi.
I got the app to work. I pressed the Wi-Fi button and it Locked the fridge. Finally figured out how to clear it. It’s in the app under Settings.
I got the app to work. I pressed the Wi-Fi button and it Locked the fridge. Finally figured out how to clear it. It’s in the app under Settings.
Response from whirlpool.comBy Branded Team, Consumer Care, March 30, 2026
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 941508.
For your convenience, we have included a link for the Quick Start Guide and Owner's Manual:
https://s3.amazonaws.com/sm-backend-production-attachments/quick-start-guide-w11656139-reva.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11656164-reva.pdf
We hope this information is helpful.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 941508.
For your convenience, we have included a link for the Quick Start Guide and Owner's Manual:
https://s3.amazonaws.com/sm-backend-production-attachments/quick-start-guide-w11656139-reva.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11656164-reva.pdf
We hope this information is helpful.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
French Door 23 cu ft
on March 28, 2026
Posted by: Mrs Wee
from Azle TX
[This review was collected as part of a promotion.] love most features. Replaced Samsung french door because ice maker caught on fire. LOVED the storage drawer in the Samsung because when you pulled it out, the top would raise so you had better access to the drawer. The Whirlpool dosen't do that and makes it hard to put thing in or take things out. The storage space in the Whirlpool is great. love the ability to turn off the second ice maker in the freezer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not satisfying
on March 27, 2026
Posted by: Bbb2026
from Taylors SC
[This review was collected as part of a promotion.] Didn’t like the freezer capacity smaller than needed
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 30, 2026
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 941199.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 941199.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Problem appliance
on March 27, 2026
Posted by: David 006
from Naples Florida
[This review was collected as part of a promotion.] this appliance has been leaking by the water dispenser since day one! Parts have been replaced still leaking not happy at all!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Consumer Care, March 31, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 941169.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 941169.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on March 27, 2026
Posted by: Asian RN
from Apopka, Florida
[This review was collected as part of a promotion.] Refrigerator is perfect! We dont have to use ice all the time as the water comes out cold and shows how many ounces. It also is very spacious with plenty of shelves.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent Fridge!
on March 21, 2026
Posted by: JMoz
from Virginia
[This review was collected as part of a promotion.] Three weeks and everything is working beautifully so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Much more room than the side by side I had before.
on March 18, 2026
Posted by: william1235
from Southaven, Ms
[This review was collected as part of a promotion.] I purchased this refrigerator about 3 weeks ago and I am happy with our choice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com