Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with Dual Ice Makers - Fingerprint-Resistant Stainless Finish
Average customer rating
3.9 out of 5
3.9
(136 Reviews)
Open Ratings Snapshot
Rating breakdown 136 reviews
5 Stars
64
4 Stars
31
3 Stars
19
2 Stars
8
1 Star
14
72%of customers recommend this product. 
(
65 out of 90
)
Best Buy Privacy Policy
Customer Reviews for Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with Dual Ice Makers - Fingerprint-Resistant Stainless Finish
Customer Rating
1 out of 5
1
A terrible product
on November 9, 2026
Posted by: Kaleb Charanza
If you are looking for new kitchen appliances, do NOT buy whirlpool. We bought this brand new Whirlpool French door refrigerator and it is broken within two months of the purchase. First the icemaker broke, then the freezer warmed up, then the whole fridge shut down. It is ridiculous that within two months this product is already broken. This is also a KNOWN issue with these refrigerators. This product is inferior as is this manufacturers building quality.
Whirlpool
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 12, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Refrigerator not cooling. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25605514, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
Roomy, quiet and keeps food fresh
on November 8, 2026
Posted by: Joseph Iacono
This refrigerator keeps food cold and fresh, with plenty of room and easy-to-reach shelves. The dual ice makers work well, the doors close smoothly, and it runs quietly. It has been a solid, dependable fridge for our kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4 out of 5
4
Great layout
on November 4, 2026
Posted by: Andrew De M
[This review was collected as part of a promotion.] So far I really like the lay out of the fridge, compared to my old samsung fridge. The ice maker being easy to remove on the door is a nice plus for parties and such. Only thing thats weird is the water on the door, its a little oddly placed so it spills a tiny bit if you dont know exactly where the nozzle is.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
Love it has two ice makers
on November 4, 2026
Posted by: Bevy
(This review was collected as part of a promotion.) I have this new fridge for about a month, I love the space inside but would think it would be more accessible if the crispers coincided with the width of the door. As as it is now you have to open both drawers to open the crispers.
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
Great Features!
on October 26, 2026
Posted by: hellonorthca
[This review was collected as part of a promotion.] I like having the full width of the fridge on top and a full width freezer on bottom, making my frozen pizzas more accessible and not in a separate freezer area because of their size. It increases the capacity a lot more than a side by side. This model is very efficient, and tells the degree of cooling in fridge and freezer. It's practically dummy proof to use! Definately love it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4 out of 5
4
Great features
on October 15, 2026
Posted by: Shasta17
[This review was collected as part of a promotion.] More capacity than our last counterdepth fridge with a much better layout with the ice maker integrated into the door. Love the fingerprint resistant finish and led lighting. The pizza slot in the freezer compartment is another great feature that we have found handy for other large freezer items.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3 out of 5
3
Thought I would love it but..,
on October 15, 2026
Posted by: CnanC
[This review was collected as part of a promotion.] Seal around doors is not adequate. Door ajar alarm waits too long to sound.
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
This Whirlpool came HIGHLY RECOMMENDED
on September 15, 2026
Posted by: TomH471
[This review was collected as part of a promotion.] We have had this refrigerator for a little over a week now and find that it meets our needs. Capacity at 23.5 cu ft is appropriate for us. The refrigerator operates quietly (as opposed to our last refrigerator that made noise from day 1). It cools as it should with the refrigerator operating at 38 degrees and the freezer at 0 degrees. Ergonomically, the unit fit right into our space and it looks good (counter depth.) Makes plenty of ice in both the door and the freezer. The seal for the ice maker thru the door does not close sometimes and causes ice to melt and water to drip on the floor. I read about the "fix" for it and was able to get it to close. However, if this happens frequently over the next 30 days, definitely going to request a service tech to look at it and repair.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
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