Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with Dual Ice Makers - Fingerprint-Resistant Stainless Finish
Average customer rating
3.9
(129 Reviews)
Rating breakdown 129 reviews
5 Stars
61
4 Stars
29
3 Stars
18
2 Stars
8
1 Star
13
72%of customers recommend this product.
(
61 out of
85)
Customer Reviews for Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with Dual Ice Makers - Fingerprint-Resistant Stainless Finish
Customer Rating
5
This Whirlpool came HIGHLY RECOMMENDED
on September 15, 2026
Posted by: TomH471
[This review was collected as part of a promotion.] We have had this refrigerator for a little over a week now and find that it meets our needs. Capacity at 23.5 cu ft is appropriate for us. The refrigerator operates quietly (as opposed to our last refrigerator that made noise from day 1). It cools as it should with the refrigerator operating at 38 degrees and the freezer at 0 degrees. Ergonomically, the unit fit right into our space and it looks good (counter depth.) Makes plenty of ice in both the door and the freezer. The seal for the ice maker thru the door does not close sometimes and causes ice to melt and water to drip on the floor. I read about the "fix" for it and was able to get it to close. However, if this happens frequently over the next 30 days, definitely going to request a service tech to look at it and repair.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Best is the dual ice makers!
on August 31, 2026
Posted by: B22405
[This review was collected as part of a promotion.] I like the dual ice makers in this model. We entertain often and my family uses alot of Ice. Having the freezer drawer on the bottom is handy, and i am told, more energy conserving. The side by side doors make fir easy accessing the inside stuff.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Condensation issue
on August 24, 2026
Posted by: Beekeeping101
[This review was collected as part of a promotion.] Whirlpool refrigerator shelf arrangement is convenient, however, condensation keeps forming under the top shelf and drips onto items on the shelf below. I have cleared items away from the circulation points, our house is not overly humid, it's at 54% humidity. We do not open the refrigerator frequently, only my husband and I live here.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Needs more space & arrangement options on shelves.
on August 3, 2026
Posted by: Palacios
[This review was collected as part of a promotion.] Overall the fridge is ok. The doors don't seem to close like they are suppose to. My husband had to fix it himself. Now that I have it & realize what fits & what doesn't I wish I would have gotten one with more space. I have tried adjusting the shelves different ways & not many options there. The filtration system inside takes up too much space at the top. The shelves of the door could be spaced out a little more for taller items. It seems to cool pretty well. Everything seems to be accessible beside the bottom freezer drawer It should come out a little more.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 7, 2026
Thank you for sharing your review with us. We are truly sorry to hear that the design of your Refrigerator has been disappointing and has not met your expectations. We understand how frustrating it is when an appliance doesn't live up to its standards, and we want to help. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24491293.
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24491293.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Fridge
on August 3, 2026
Posted by: de799
[This review was collected as part of a promotion.] Love this fridge. we had a refrigerator that made craft ice and ended up hating it. It seems to be a good quality refrigerator. Keeps my veggies fresh longer, makes a lot of ice. things are easy to organize and find in the fridge. Im very happy with this product so far
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on August 2, 2026
Posted by: Parnelltay
[This review was collected as part of a promotion.] When I want crushed ice, I shouldn’t be getting whole cubes in my glass.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Water dispenser doesn’t work
on August 2, 2026
Posted by: Gigi2026
[This review was collected as part of a promotion.] The water dispenser doesn’t dispense on a regular basis. I have called for service 3 times but they can’t find anything wrong with it. I feel like we received a faulty refrigerator.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 5, 2026
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the frustration you've experienced with the water dispenser on your Whirlpool® Refrigerator intermittently failing. It is certainly disappointing when an appliance doesn't perform as expected, and we sincerely apologize for the inconvenience this has caused you. We want to ensure you receive the support you need, so please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24423236
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24423236
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love my new fridge!
on July 31, 2026
Posted by: Aspen7571
[This review was collected as part of a promotion.] I love my new refrigerator! We did have an issue with icemaker on the outside of the fridge when we initially got it; however, the Whirlpool warranty was a breeze to deal with and they got it fixed. Would definitely buy it again.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com