Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with Dual Ice Makers - Fingerprint-Resistant Stainless Finish
Average customer rating
3.9
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
32
4 Stars
13
3 Stars
11
2 Stars
4
1 Star
6
68%of customers recommend this product.
(
26 out of
38)
Customer Reviews for Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with Dual Ice Makers - Fingerprint-Resistant Stainless Finish
Customer Rating
1
POOR CENTER DRAWER SLIDE DESIGN
on January 21, 2026
Posted by: Jkling
from Houston,TX
Don’t waste your money, the extra deli or temp controlled drawer for drinks is of poor design, comes off track with the slightest effort or weight. The left side of the drawer has a track for the wheel to ride in, the right side does not causing the drawer to move in a manner where the right side comes off the rail and drops. A retrofit fix would be a wider wheel to install on the right side of the drawer , I have had this model WRCF5236RZ00 for less than 60 days and already to sell it. I would welcome contact from the factory on a fix.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA Social Care, February 5, 2026
Hello! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at CanadaSocial@Whirlpool.com with your model and serial number, your phone number, and your case #298141163. Take care! -Alisha
Written by a customer while visiting whirlpool.com
Customer Rating
5
New Refrigerator
on January 22, 2026
Posted by: Peggy
[This review was collected as part of a promotion.] I bought my new fridge in November so far s good. I originally had a side by side fridge and after 21 years decided even though it still worked I needed a new one. I love having a bottom freezer and the top holds so much more than my old fridge. Hopefully it will hold up as long as my old one which still worked by the way.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice refrigerator - brightly lit and great access
on January 22, 2026
Posted by: SverigeSven
from Endicott, NY
[This review was collected as part of a promotion.] Purchased this just before Thanksgiving. So far so good. We love the French doors. The wide opening of the double doors gives us a great view of our food. The refrigerator keeps the food nice and cool. The interior is brightly lighted.
Having the freezer as a bottom drawer work great and is convenient.
The only issue and not really a complaint is the ice makers are quite noisy when they cycle
Having the freezer as a bottom drawer work great and is convenient.
The only issue and not really a complaint is the ice makers are quite noisy when they cycle
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great frig with great features.
on January 22, 2026
Posted by: Okiecowgirl
[This review was collected as part of a promotion.] I bought this French door refrigerator and got it November 19th 2025. I love the room that it has in it. With the ice maker built into the door not in the frig part helps to have more room for storage. I love the dual ice makers. During the holiday get together I had plenty of ice for everyone. Another thing is, you can’t hear it running. It’s so quiet I thought something was wrong. You do have noise when it dumps ice. It’s a different noise from my old frig, but I have gotten use to it. The bottom freezer is so handy and everything is easy to find and reach. I took a lot of time to research all my options of refrigerators and found this one had the best features and use of space available. I’d recommend this refrigerator again and again.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features.
on January 24, 2026
Posted by: None.
[This review was collected as part of a promotion.] We love our Whirlpool Refrigerator. It is beautiful and efficient. We are very satisfied with it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Yes, great features
on February 25, 2026
Posted by: papa
[This review was collected as part of a promotion.] We have only had it a week. I do like it very much.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
LOVE IT!!
on February 25, 2026
Posted by: HanK5299
Our family uses a lot of ice, so we’re really glad we chose this dual ice maker model. The temperature control is spot on, and the ice production easily keeps up with our daily needs. The simple design just gets the job done. Overall, very happy with this purchase!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst user manual ever
on March 28, 2026
Posted by: McNystrom
from Indio, CA
The fridge is fine but the user manual is awful. It has instructions for different models. Some instructions don’t work. Needs a user manual for the control panel!!! And the Wi-Fi.
I got the app to work. I pressed the Wi-Fi button and it Locked the fridge. Finally figured out how to clear it. It’s in the app under Settings.
I got the app to work. I pressed the Wi-Fi button and it Locked the fridge. Finally figured out how to clear it. It’s in the app under Settings.
Response from whirlpool.comBy Branded Team, Consumer Care, March 30, 2026
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 941508.
For your convenience, we have included a link for the Quick Start Guide and Owner's Manual:
https://s3.amazonaws.com/sm-backend-production-attachments/quick-start-guide-w11656139-reva.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11656164-reva.pdf
We hope this information is helpful.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 941508.
For your convenience, we have included a link for the Quick Start Guide and Owner's Manual:
https://s3.amazonaws.com/sm-backend-production-attachments/quick-start-guide-w11656139-reva.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11656164-reva.pdf
We hope this information is helpful.
Marie Q
Written by a customer while visiting whirlpool.com