Customer reviews from worx.com
WORX - Nitro WG186 40V 15" Driveshare String Trimmer - Black
Average customer rating
4.6
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
45
4 Stars
17
3 Stars
0
2 Stars
1
1 Star
2
95%of customers recommend this product.
(
60 out of
63)
Customer Reviews for WORX - Nitro WG186 40V 15" Driveshare String Trimmer - Black
Customer Rating
5
Best string trimmer in the market
on July 25, 2022
Posted by: Rod21
from Virginia
Gender:Male
[This review was collected as part of a promotion.] I'm glad I bought worx string trimmer. Way better than my gas trimmer.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Nitro 40 Volt Power Share Cordless
on August 15, 2022
Posted by: Bill6819
from Wood Dale Illinois
Gender:Male
Commercial quality product. Works perfect. Easy to handle. Changing between different pieces is simple. Quick charger and batteries last!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
One use very impressed
on October 22, 2022
Posted by: dddrees
Gender:Male
I purchased this tool for a couple of reasons. I frankly just got tired of my old spool fed trimmer. The line always came out to fast, it too problematic and time consuming to always stop and fix. The alternative was that the line cut my legs. The other thing was that I not only needed a trimmer but an edger and brush cutter.
This trimmer not only makes it so it's less hassle to use and no need to be tethered to an extension cord but the trimmer line is supposed to be much easier to reload.
I purchased this not only for the trimmer but the edger and brush cutter. For a battery powered unit because it's 40 volt it not only has the power to trim, but to brush cut, and more importantly edge which in the dirt is probably it's toughest task. I've only used it once but the first and only use the trimmer works much better than my older unit. I'll have to wait until later to see how easy the line reloads but from everything I have seen it should work be extremely easy. The brush cutter and edger were fantastic as well.
The biggest negative are the lack of instructions that come with the machine and the attachments. The good thing is that third party reviewers can be found on YouTube although you have to search a bit to find the assembly details you will need. They could stand to write the instructions a whole lot better especially since some assembly is required. The worst being the brush cutter as this tool although fairly simple the order for which you install the little bits matter. Actually Worx would really do well to make some YouTube Videos themselves and link them on their product page as after all these are WORX tools and based on numerous reviews this would pay off greatly. I shouldn't have to mine YouTube for them.
I would easily rate this tool so far at a plus 5 stars if it weren't for complete lack of good instructions provided with tools that because the way they are packed require the user to assemble them not to mention complete lack of instruction on how to reload their easy to load spool line. Yes it can be found on YouTube but this also has to be found before you can use it. Not only that but it wouldn't hurt to publish your customer support number a bit better on your website. Even though it's on the box, people often will look to the website I don't understand why you have to make it so hard to find on the website. Parts were missing for my trimmer and this was just one more frustration I didn't need. I'm still kicking myself for not seeing it on the box but frankly it makes no sense that their website doesn't include an easy link to a contact number under customer support.
This trimmer not only makes it so it's less hassle to use and no need to be tethered to an extension cord but the trimmer line is supposed to be much easier to reload.
I purchased this not only for the trimmer but the edger and brush cutter. For a battery powered unit because it's 40 volt it not only has the power to trim, but to brush cut, and more importantly edge which in the dirt is probably it's toughest task. I've only used it once but the first and only use the trimmer works much better than my older unit. I'll have to wait until later to see how easy the line reloads but from everything I have seen it should work be extremely easy. The brush cutter and edger were fantastic as well.
The biggest negative are the lack of instructions that come with the machine and the attachments. The good thing is that third party reviewers can be found on YouTube although you have to search a bit to find the assembly details you will need. They could stand to write the instructions a whole lot better especially since some assembly is required. The worst being the brush cutter as this tool although fairly simple the order for which you install the little bits matter. Actually Worx would really do well to make some YouTube Videos themselves and link them on their product page as after all these are WORX tools and based on numerous reviews this would pay off greatly. I shouldn't have to mine YouTube for them.
I would easily rate this tool so far at a plus 5 stars if it weren't for complete lack of good instructions provided with tools that because the way they are packed require the user to assemble them not to mention complete lack of instruction on how to reload their easy to load spool line. Yes it can be found on YouTube but this also has to be found before you can use it. Not only that but it wouldn't hurt to publish your customer support number a bit better on your website. Even though it's on the box, people often will look to the website I don't understand why you have to make it so hard to find on the website. Parts were missing for my trimmer and this was just one more frustration I didn't need. I'm still kicking myself for not seeing it on the box but frankly it makes no sense that their website doesn't include an easy link to a contact number under customer support.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Good product, very poor instructions!
on May 21, 2023
Posted by: Mary654321
from Graham, Wa
Gender:Female
The weed trimmer works like a champ, the bump to release line feature works really nice. The only negative was the directions on how to thread new line. I tried to load the line following the directions for an hour, failed and angry. Once a friend figured it out for me, it is really slick and so easy, but it took him 45 minutes to understand how to load the line. Basically do NOT remove the head, line up the openings so you can see through, push in the line so there are equal amount on both sides, twist the head as the arrows direct you and both the top and bottom get wound into the proper places, trim lines so they are the same length and your done. Takes less than a minute, you never have to take the spool off, just thread new 7.5’ of line as needed. Really a nice design, improve the directions!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Powerful, versatile, but!
on August 16, 2023
Posted by: Spyderrider
from South Carolina
Gender:Male
[This review was collected as part of a promotion.] This tool is as powerful as a gas trimmer and is versatile with the attachments.
The only problem is the battery life.
The batteries on full charge will not get my yard completely trimmed. I purchased the blower with 2 more batteries and charger and still cannot get my yard done with 4 fully charged batteries.
Love the tool, not the batteries!
The only problem is the battery life.
The batteries on full charge will not get my yard completely trimmed. I purchased the blower with 2 more batteries and charger and still cannot get my yard done with 4 fully charged batteries.
Love the tool, not the batteries!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Good cutting device
on September 30, 2023
Posted by: BaldHeadEd67
from Harrells NC
Gender:Male
[This review was collected as part of a promotion.] Trimmer works as expected. Battery life is a little shorter than I prefer, but I have 2 additional batteries because I also have a WORX chainsaw. Handles all of the attachments from my previous gas powered trimmer.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Weeding
on April 13, 2024
Posted by: cdjtpj
from North Carolina
Gender:Female
I could be very happy with this product if I could figure out how to get the string rewound. I let it get to short and know it is in the spool and I can't get it back thru access holes. A good set of directions or a video would be nice. I figure if I take the head off completely it will unwind all the string. I have used your string trimmers before and love them but this one has me stumped.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Driveshare Line feed horrible
on June 12, 2024
Posted by: Node
from Michigan
Gender:Male
I have a Worx wall in my garage which has most of my WORX tools. I have one of your string trimmers that works great. When the driveshare multi attachment tool was offered I grabbed it. First time I used it the string head came off. I am very dissapointed with this tool . I have the pole saw and brush cutter attachments but may not use these.
Can someone let me know how a tool that is new have a string head come off when it is first used
Can someone let me know how a tool that is new have a string head come off when it is first used
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, June 13, 2024
Hello Valued Customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. The trimmer head should not come off like that in the first use.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. The trimmer head should not come off like that in the first use.
Thank you for choosing Worx!
Written by a customer while visiting worx.com