Customer reviews from hp.com
HP - OfficeJet Pro 9720 Wireless Wide Format All-in-One Inkjet Printer, Scanner, Copier, AI-Enabled with 3 Mos of Instant Ink - White
Average customer rating
4.8
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
16
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
19 out of
19)
Customer Reviews for HP - OfficeJet Pro 9720 Wireless Wide Format All-in-One Inkjet Printer, Scanner, Copier, AI-Enabled with 3 Mos of Instant Ink - White
Customer Rating
4
Great wide format printer
on June 3, 2026
Posted by: kiwirose
from Landover
[This review was collected as part of a promotion.] I just started my small business and I have been on the market for a printer that offers all the things I needed. This HP Pro 9720 fits my needs. The setup was easy and straightforward. What I love the most is that it's a wide format printer which is beneficial for my small business. I love that you can also print straight from your phone. The print quality is awesome. The touchscreen on the printer is easy to navigate through especially if you need to scan or copy.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Quick to connect
on June 3, 2026
Posted by: Sambobo
from Gainesville
[This review was collected as part of a promotion.] I like my new HP printer. It was easy to connect to my home WIFI and set it up. It was a little larger than I would have like but it has a place in my home office. The app the HP has is smart and handy to take printouts right out of my phone. The touch screen is. Wry responsive and easy to use. The ports that come out are sharp and good color. There is an area to store papers so it’s out of site. The only downside I see is that sometime when printing webpages directly it looks like it doesn’t follow the command. I have to download the page and then print which can be a pain sometimes.
Overall a good office or home printer for everyday printing .
Overall a good office or home printer for everyday printing .
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great for Small Business Printing
on May 29, 2026
Posted by: Juliajane17
from Pittston
[This review was collected as part of a promotion.] I use HP printers for our family business and overall I’ve been really happy with this OfficeJet Pro 9720. The biggest advantage for me is the ability to print on extra-long and larger paper sizes. I was able to print directly onto 9x12 catalog envelopes with our business logo, which I couldn’t do on my regular printer, so that alone ended up being really useful.
It handles a wide variety of paper types and sizes, but I will say there was a bit of a learning curve at first. When I switched to printing 4x6 photos/cards, the printer wouldn’t grab the smaller paper and I honestly thought I made a mistake upgrading. On my older HP printer I never had to manually slide the paper guide snug against the paper, so I didn’t realize this one required it. After a quick Google search and adjusting the guide properly, it worked perfectly and hasn’t been an issue since. Just something to know if you’re switching from a simpler printer setup.
I also use HP Instant Ink and highly recommend it if you print often. Between business printing and everyday use, it feels like the ink lasts forever and replacement cartridges just show up automatically before I even think about them.
I looked into HP’s newer AI subscription features too, but right now I personally can’t justify paying extra for them. I think more people would probably try them if HP bundled a complimentary version in with Instant Ink first so users could actually see the value.
Overall, I’m still sticking with HP printers. This one has been a solid upgrade for business use once I got familiar with the paper settings.
I would recommend this to a friend!
Written by a customer while visiting The Insiders