Customer reviews from sharkninja.com
Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
138
4 Stars
23
3 Stars
11
2 Stars
10
1 Star
4
78%of customers recommend this product.
(
31 out of
40)
Customer Reviews for Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Customer Rating
5
Super nice eye cooling
on September 26, 2025
Posted by: Michelle
from Dallas, Texas
Gender:Female
I bought in July and I LOVE LOVE LOVE. I can actually see a difference especially under eyes
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Returned right away
on February 7, 2025
Posted by: mcb236
from Southwest Florida
Gender:Female
Not for me. The eye cooling pads sat on the top of my cheekbones and caused bruising under both eyes the one time I used the mask. No matter how I adjusted the straps it sat very heavy on my face and I could never get the pressure off the bones under my eyes. Too bad because it has a lot of nice features. If you have a thin face without a lot of fat/padding you may have issues.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 21, 2025
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear you didn't love your Shark CryoGlow and found it didn't fit your face in the right way. Some customers have found being in a seated or reclining position has helped with comfort of the mask for their individual situations.
Please know that we'll take this on board and work towards continuously improving our products. We hope you'll give it another chance in the future.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sorry to hear you didn't love your Shark CryoGlow and found it didn't fit your face in the right way. Some customers have found being in a seated or reclining position has helped with comfort of the mask for their individual situations.
Please know that we'll take this on board and work towards continuously improving our products. We hope you'll give it another chance in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Innovative
on February 24, 2025
Posted by: Izzy
Gender:Female
This is one of the most innovative LED masks I've seen, and I'm glad that I waited to invest in this one. There are 4 different settings (if you count the cooling under eye setting). They show you how to progress with your routine, and give you steps to complete afterwards. This mask makes it EASY to use it daily. There is a clip that allows me to put the remote onto my robe or pajamas. My son thinks it's the funniest thing to see me in the LED mask (He's 3), and calls me "Red Hulk".
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not for me
on March 9, 2025
Posted by: AlysonB
from Austin
Gender:Female
1. Cord is short. So charging will take place on your floor.
2. The eye “pads” are not pads. They are hard like a rock. Left side actually bruises my orbital bone during treatment. Can’t lie down either because weight of mask makes it worse. Very painful.
3. The blue light skin clearing program. Program is eight minutes long, but the blue light only stays on for about two minutes. The rest of the time it’s red. Returning. Going with a more expensive brand.
2. The eye “pads” are not pads. They are hard like a rock. Left side actually bruises my orbital bone during treatment. Can’t lie down either because weight of mask makes it worse. Very painful.
3. The blue light skin clearing program. Program is eight minutes long, but the blue light only stays on for about two minutes. The rest of the time it’s red. Returning. Going with a more expensive brand.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 14, 2025
Hello,
Thank you for taking the time to leave a review.
Thank you for your feedback! The charging stand can be a great way to conveniently store and charge your CryoGlow at the same time. Additionally, we recommend trying the clip-on chill pads, as they may provide a better fit for your needs.
In reference to the blue light, we've worked closely with aestheticians and medical professionals to curate the most effective modes for the CryoGlow treatments. The effectiveness of each mode is a combination of the dose of light (the power and amount of time it is on) and the wavelength (visible color).
In Skin Clearing the blue light is actually on for just over 4 mins, first in combination with Infra-red light (appearing blue) then with red light (appearing pink), this blue light dose was optimized to be enough to kill the bacteria on the skin surface, but limited to ensure it could not cause any increase in pigmentation. The reason the Red and Infra-red light is also used in this mode is to help with other aspects of acne or blemish treatment. Red & Infra-red light can help to reduce inflammation of blemishes and are proven to accelerate wound healing, both of these actions will help with having clear blemish free skin sooner.
If you require further assistance with your CryoGlow, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Thank you for your feedback! The charging stand can be a great way to conveniently store and charge your CryoGlow at the same time. Additionally, we recommend trying the clip-on chill pads, as they may provide a better fit for your needs.
In reference to the blue light, we've worked closely with aestheticians and medical professionals to curate the most effective modes for the CryoGlow treatments. The effectiveness of each mode is a combination of the dose of light (the power and amount of time it is on) and the wavelength (visible color).
In Skin Clearing the blue light is actually on for just over 4 mins, first in combination with Infra-red light (appearing blue) then with red light (appearing pink), this blue light dose was optimized to be enough to kill the bacteria on the skin surface, but limited to ensure it could not cause any increase in pigmentation. The reason the Red and Infra-red light is also used in this mode is to help with other aspects of acne or blemish treatment. Red & Infra-red light can help to reduce inflammation of blemishes and are proven to accelerate wound healing, both of these actions will help with having clear blemish free skin sooner.
If you require further assistance with your CryoGlow, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
My 20s eyes are back !
on October 11, 2025
Posted by: Jcruzstyle77
from Kissimmee Florida
Gender:Male
I’m in LOVE with!! This is now part of my morning routine . Cold water wash, Eye treatment , coffee , shower, Better aging routine and skin care creams ! My eyes haven’t looked like this since I was in my 20s
And I’m 48 ! My skin is glowing and smooth. On weekends I love to sit back and do routines back to back! 15 minute eyes , better aging and acne !
And I’m 48 ! My skin is glowing and smooth. On weekends I love to sit back and do routines back to back! 15 minute eyes , better aging and acne !
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
What about our jawline and underneath our jaw?
on October 5, 2025
Posted by: Xrebne
It does not get under the Jaw or the jawline like I wanted. And what about our neck area? It would be wonderful if they would design a mask that targeted the lower face.
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi there,\nThank you so much for your feedback. We really appreciate you taking the time to share your experience with the Cryo Glow Mask. We're sorry to hear it didn’t meet your expectations when it comes to targeting the jawline and neck area. That’s incredibly helpful insight, and we understand how important those areas are in a skincare routine.\nYour suggestion for a mask that better addresses the lower face and neck is a great one, and we’ve shared it with our product development team. We’re always looking for ways to improve and innovate based on real user experiences like yours.\nThanks again for your honesty and for being part of the Shark Beauty community. If you have any other thoughts or ideas, we’d love to hear them!\n\nWarmly,\nShark Beauty US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Mask face!
on January 17, 2025
Posted by: sabrinag410_9745
[This review was collected as part of a promotion.] This mask is amazing! I can’t believe I received something so nice! It’s really innovative and awesome. It is very comfortable on the face you can adjust all the straps. The little remote is really nice. It works really great on my skin and I haven’t had any trouble. Works amazing and you can just charge it no problem! I love this and so happy to add this into my skincare. I received this product for free in exchange for my honest review!
Written by a customer while visiting influenster.com
Customer Rating
5
This is IT! Absolutely incredible!!
on January 18, 2025
Posted by: sheezyxo_6990
[This review was collected as part of a promotion.] The new Shark CyroGlow Face Mask is AMAZING!! It's quite literally like having a high-end face treatment in the comfort of your own home. I was a little intimidated at first because it looks like quite the contraption, but it was VERY easy to set up, understand, and use! The remote has a color LED screen that's very easy to use and navigate. The mask itself fits perfectly on my head and face, and the adjustable straps make it easy to adjust if need be. Its actually really comfortable to wear, there's some padding around the eyes and forehead which adds a bit more comfort and it makes it so the LED lights are at a correct distance from your skin for them to work and be effective. There are 4 modes to choose from~ Better Aging, Blemish Repair, Skin Sustain and Under Eye Revive, each has a different amount of time and does different things using a mix of the blue and red LEDs. The under eye cooling technology is incredible! I've never come across a mask like this that includes under eye cooling technology..Its absolutely amazing! Theres 3 'cold' settings you can choose from and it helps de-puff, tighten and smooth your under eye area, It gets pretty cold but it's totally bearable and honestly feels really nice! It also comes with a set of clip-on chill pads if you need to attach them so they are touching your under eyes, I didn't need to use them because it fits my face perfectly! Along with that, a charger and a protective cover for your mask are also included. I've already started to notice a difference in my skin since using it daily.. My skin has cleared up, it's more plump, smooth, soft and less dull. This is THE skincare mask, absolutely worth the investment! I'm so happy to add this to my daily skincare routine and I can't recommend it enough!!!
Written by a customer while visiting influenster.com