Customer reviews from sharkninja.com
Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
138
4 Stars
23
3 Stars
11
2 Stars
10
1 Star
4
78%of customers recommend this product.
(
31 out of
40)
Customer Reviews for Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Customer Rating
5
BUY IT! Pictures speak for themselves
on April 5, 2026
Posted by: Sage DeVore
from Madison, WI
Gender:Female
I bought this three weeks ago. I originally purchased a different red light mask from a wellness company for more $$$ but I was extremely annoyed by both the battery life and the overall UI (which was like one button so basically nonexistent). If you’re like me, you like the documented, picture-proof reviews, and I am happy to report I have one! This is my three weeks difference and it’s insane. I do the blemish clearing mode. I went on a business trip for work and forgot my charger since I have the stand, and it lasted six days. SIX!!! It even started on my 7th session but told me to charge it about 3/4 of the way through. I am EXTREMELY impressed. After 3 days I could see my blemishes start to “heal”, and they usually take a week to do that normally. After two weeks (I posted a pic of my results on my private story), two of my college girl friends were so impressed they went out and bought it! I haven’t tried the anti aging yet, but for the blemish improvement it’s been knocking it out of the park! 10/10, will probably own one for the rest of my life.
Here’s my added nerdy part as a compsci person, feel free to ignore:
I tried a BUNCH of red light masks before ordering the one made by the massage gun company (IYKYK), like I said above, the battery was terrible, but the UI and overall feel was SO mid. If someone’s using a beauty product like this, it should have a user interface that is on par with the quality of the product! Shark knocks this OUT OF THE FREAKING PARK! The remote feels so lux, and I just adore the interface. It *feels* like a machine you’d use in the salon. I know a lot of people didn’t like that Shark “wasn’t a beauty brand”, and therefore opted for another mask, but I am so glad I chose this one. My mask has some sort of coating on it so it doesn’t feel like gross plastic, it feels much smoother.
Here’s my added nerdy part as a compsci person, feel free to ignore:
I tried a BUNCH of red light masks before ordering the one made by the massage gun company (IYKYK), like I said above, the battery was terrible, but the UI and overall feel was SO mid. If someone’s using a beauty product like this, it should have a user interface that is on par with the quality of the product! Shark knocks this OUT OF THE FREAKING PARK! The remote feels so lux, and I just adore the interface. It *feels* like a machine you’d use in the salon. I know a lot of people didn’t like that Shark “wasn’t a beauty brand”, and therefore opted for another mask, but I am so glad I chose this one. My mask has some sort of coating on it so it doesn’t feel like gross plastic, it feels much smoother.
Overall, the pictures speak for themselves, 10/10. Buy it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Extremely disappointed
on October 18, 2025
Posted by: Deb57
I bought this product back in the spring of 2025. Used it faithfully and loved it...while it worked. I noticed it starting to lose charge in the past week. Then last night, it started turning off after less than a minute. I did all the steps offered by troubleshooting with no results. I researched for months before purchasing a mask. I decided on this brand because of Sharp products I've owned in the past and the good reviews. Extremely disappointed and don't feel this product lives up to the Sharp name.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi there,
Thank you for sharing your experience. We’re truly saddened to hear that your CryoGlow device stopped working after just a few months of use. We understand how disappointing this must be, especially after doing your research and choosing Shark based on past positive experiences.
The CryoGlow was designed to deliver consistent performance and cooling benefits, so it’s concerning to hear that the device is losing charge and shutting off prematurely. We appreciate you trying all the troubleshooting steps, and we’d love the opportunity to make this right.
Please reach out to our Customer Care team at 1-855-427-5127 so we can assist you further. Your feedback is incredibly valuable and helps us ensure our products live up to the Shark name you’ve come to trust.
Thank you again for bringing this to our attention, we’re here to help.
Warm regards,
Shark Beauty US
Thank you for sharing your experience. We’re truly saddened to hear that your CryoGlow device stopped working after just a few months of use. We understand how disappointing this must be, especially after doing your research and choosing Shark based on past positive experiences.
The CryoGlow was designed to deliver consistent performance and cooling benefits, so it’s concerning to hear that the device is losing charge and shutting off prematurely. We appreciate you trying all the troubleshooting steps, and we’d love the opportunity to make this right.
Please reach out to our Customer Care team at 1-855-427-5127 so we can assist you further. Your feedback is incredibly valuable and helps us ensure our products live up to the Shark name you’ve come to trust.
Thank you again for bringing this to our attention, we’re here to help.
Warm regards,
Shark Beauty US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Benefits are insane.
on January 24, 2025
Posted by: Kelsey23
from Washington state
Gender:Female
As a 37 year old woman, I bought this to aid in aging gracefully. My skin does seem to be enjoying it but the benefits go beyond that. I never realized the mental and regular health benefits with red light therapy. I am feeling the best I’ve ever felt. Zero brain fog, happier, tons of energy, sleeping better and lowered anxiety. I will include some form of red light therapy in my health routine for the rest of my life.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
New Routine
on March 4, 2025
Posted by: Nicky
from Miami
Gender:Female
Saw it on Insta and had to try. The under-eye cooling is a gamechanger, and the remote makes it easy to stick to my routines. I wish the charging stand didn't sell out — it'd be nice to have it ready to go always charged on my nightstand. Definitely better than the mask I tried last year, and I'm committed to making this part of my nighttime routine now!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Uncomfortable and eyes are swollen after usage
on May 19, 2025
Posted by: Gabi
from South Carolina
Gender:Female
I am sure how effective it is yet, but I do know it’s very uncomfortable to wear. It’s extremely heavy, which I normally like, but not on my face. I’ve adjusted it for a better fit, but I feel it’s still feeling uncomfortable and heavy. I am using the mark with the chill pads and my eyes are always swollen after usage. I have it set to level 1 only. So far I am not impressed. I hope results will change my rating.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 20, 2025
Hello Gabi,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're unhappy with the weight of your Shark CryoGlow mask. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you're unhappy with the weight of your Shark CryoGlow mask. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Amazing...except for the under-eye area
on October 19, 2025
Posted by: Primrosefay
Gender:Female
The mask is amazing, the straps are amazing, and the cryo function makes me look great in the short term, but blocks the red light therapy from getting to my under-eyes for longterm benefits. I wish they would make a version of this without the cryo function and just put red light in the under-eyes. I would totally buy the cryo pads separately too, but I can't have them jeopardizing my red light therapy. Returned.
Response from sharkninja.comBy SharkNinja, October 27, 2025
Hi there,
Thank you so much for your thoughtful and detailed feedback. We’re glad to hear you loved the mask’s design, straps, and the instant benefits of the cryo function. We’re truly sorry it didn’t meet your long-term skincare goals.
You’ve raised an excellent point about the red light therapy being blocked under the eyes, and we appreciate your suggestion for a version without the cryo function in that area. Feedback like yours helps us innovate and improve, and we’ve shared your comments directly with our product development team. We hope you’ll give our products another try in the future.
Warm regards,
Shark Beauty US
Thank you so much for your thoughtful and detailed feedback. We’re glad to hear you loved the mask’s design, straps, and the instant benefits of the cryo function. We’re truly sorry it didn’t meet your long-term skincare goals.
You’ve raised an excellent point about the red light therapy being blocked under the eyes, and we appreciate your suggestion for a version without the cryo function in that area. Feedback like yours helps us innovate and improve, and we’ve shared your comments directly with our product development team. We hope you’ll give our products another try in the future.
Warm regards,
Shark Beauty US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Battery Stinks
on July 30, 2025
Posted by: Remy
from KS
Gender:Female
I got this as a bday gift in May. I've been using it faithfully since, and the results are OK. But the battery life absolutely stinks!! I have to charge it after every single use. So if I use the Better Aging and the Under Eye Revive, it's then dead! So annoying!
Wish I could send it back and get a different brand.
Wish I could send it back and get a different brand.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 1, 2025
Hello Remy,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the battery life on your Shark CryoGlow. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the battery life on your Shark CryoGlow. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Wanted to love it but I'm disappointed...
on January 30, 2026
Posted by: Ale B.
I wanted to like it so bad but to be honest I've had it for a few weeks and it's not what I expected. This mask is getting a lot of advertisement on social media and I was like, let me try it. I have some wrinkles and imperfections on my skin that I wanted to target. It's been a few weeks of consistent every day use and I see no change. I have mild rosaceas and it actually irritated my skin when I first started using it and had to stop for a few days, to then "get back on track". Also, the eye patches feel nice but I wish that I was also getting treatment with the light on my under-eyes, but it's covered by the eyes patches and when I try to pull it away to get some under-eye light coverage, the mask has some kind of sensor that makes the lights dim. For the price I dont think it's worth it to be honest. I'm dissapointed cause I really like shark products and I wanted to like this, but it was no the case for me.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 30, 2026
Hi Ale,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience with the mask did not meet your expectations. We understand how disappointing this must be, especially after hoping to address wrinkles, skin concerns, and mild rosacea. We also appreciate you sharing your concerns about skin irritation, the lack of visible results, and the limitations you experienced with the eye patches and light coverage.
Please know that we value this feedback, and we will be passing your comments along to our product team for further review. LED masks can help reduce inflammation, which may support the management of skin redness associated with rosacea; however, we always recommend consulting a medical professional before using LED treatments, especially for sensitive skin. If you would like us to look into this further or provide additional support, please contact us through the link below so our team can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Beauty
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience with the mask did not meet your expectations. We understand how disappointing this must be, especially after hoping to address wrinkles, skin concerns, and mild rosacea. We also appreciate you sharing your concerns about skin irritation, the lack of visible results, and the limitations you experienced with the eye patches and light coverage.
Please know that we value this feedback, and we will be passing your comments along to our product team for further review. LED masks can help reduce inflammation, which may support the management of skin redness associated with rosacea; however, we always recommend consulting a medical professional before using LED treatments, especially for sensitive skin. If you would like us to look into this further or provide additional support, please contact us through the link below so our team can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com