Customer reviews from sharkninja.com
Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Average customer rating
4.5
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
145
4 Stars
24
3 Stars
12
2 Stars
10
1 Star
5
76%of customers recommend this product.
(
32 out of
42)
Customer Reviews for Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Customer Rating
5
An easy to use light therapy mask
on June 9, 2026
Posted by: KarenO
This mask has been pretty interesting to use over the past 30 days. It’s a bit bulky and large but the straps on the sides and top of head help so it doesn’t feel so heavy. I will say, if you sit in certain positions with it on the mask does kind of tug down on your face so I would say the best thing is to stay still while you have it on. You can definitely move around with it but I personally don’t like to. It super easy to use and it’s become an easy part of my nighttime routine. The cooling eye pads are really nice and being able to choose the level of cooling is definitely appreciated. I will say, the battery is pretty good for the amount of power the lights must use. I have to charge mine every 4-5 uses. I am currently doing the acne routine as I’ve been suffering from some pretty bad hormonal breakouts. After this I’ll be moving over to the anti aging one. I can’t claim that my breakouts have gotten much better but my skin itself hasn’t been negatively affected and it does appear a bit more glowy. Definitely put a thick moisturizer on after this if you suffer from dryer skin. Otherwise, easy to use and if you’re willing to invest I think it could be helpful to someone suffering from more breakouts.
Written by a customer while visiting influenster.com
Customer Rating
5
Results
on June 12, 2026
Posted by: Worthy
Gender:Female
Is it bulky, yes, however I will say this i have both the omnilux and Shark. I used the shark for a month, and I've been using the omnilux for 2 wks so far Ive noticed my results with the shark were apparent on day 5. I rate the shark a full solid 10, rhe Omnilux not so much.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Noisy and Doesn’t Fit Well
on June 14, 2026
Posted by: Gbbylol
from New York
Gender:Male
It’s way too noisy and doesn’t fit well I have to constantly hold it up
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 15, 2026
Hi there,
Thank you so much for taking the time to leave a review.
We’re truly sorry to hear about your experience and completely understand how frustrating and uncomfortable it must be to deal with a product that feels too noisy and doesn’t fit properly, especially when you’re having to constantly hold it in place. That’s definitely not the experience we want for you.
We’d really like to help get this resolved. Please visit the link below for troubleshooting steps:
https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide
This will also direct you to our Customer Service team if the issue continues. We’ll be sure to pass your feedback along to our team as well.
Kind regards,
Shark Beauty
Thank you so much for taking the time to leave a review.
We’re truly sorry to hear about your experience and completely understand how frustrating and uncomfortable it must be to deal with a product that feels too noisy and doesn’t fit properly, especially when you’re having to constantly hold it in place. That’s definitely not the experience we want for you.
We’d really like to help get this resolved. Please visit the link below for troubleshooting steps:
https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide
This will also direct you to our Customer Service team if the issue continues. We’ll be sure to pass your feedback along to our team as well.
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com
Customer Rating
5
A must have for skincare lovers
on June 16, 2026
Posted by: GabH
I LOVE everything about this mask except that it’s pretty heavy and it doesn’t stay charged for long. But overall it’s been a great experience, i love that it tracks your progress and the cooling feature is insane. It’s so relaxing and i look forward to doing the treatment every night. I wish it came with a better holder, i’ve had to keep it in the cardboard box it came in. For the price it should’ve came with a nice case.
Written by a customer while visiting influenster.com