Customer reviews from sharkninja.com
Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Average customer rating
4.5
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
145
4 Stars
24
3 Stars
12
2 Stars
10
1 Star
5
76%of customers recommend this product.
(
32 out of
42)
Customer Reviews for Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Customer Rating
5
Mask up now to show off later!
on May 12, 2026
Posted by: AngelG
Love the ninja CryoGlow! It was a gift for my fiancé and I ended up using it for under eye treatment. You really notice a difference. Easy to use display and you can use it anywhere as its wireless. No maintainence. So easy a caveman can use it... and probably should lol.
Written by a customer while visiting influenster.com
Customer Rating
5
With consistency you'll see good results
on May 12, 2026
Posted by: PatriciaI
I wasn’t expecting to love the Shark CryoGlow Mask as much as I do, but it has honestly become one of my favorite parts of my nighttime routine. It makes my skincare feel so much more elevated and relaxing, almost like having an at-home spa moment.
What really impressed me is how comfortable and easy it is to use compared to other LED masks I’ve tried. The cooling under-eye feature feels AMAZING, especially when my face looks tired or puffy after a long day. My skin looks calmer, more refreshed and noticeably glowier when I use it consistently.
I also love that I can just put it on while relaxing in bed or watching something. It turns skincare into a self-care moment instead of feeling like a chore. Definitely one of those beauty devices that actually feels worth incorporating into my routine.
Written by a customer while visiting influenster.com
Customer Rating
5
Comfortable, quick treatments that genuinely improve my skin and help heal break it fast
on May 21, 2026
Posted by: KelseyB
I’ve been using this product for a few months now and it’s really been easy to stay consistent with because it’s so comfortable to wear. The treatments are short under 10 minutes, which makes it easy to fit into my routine. I’ve noticed a big improvement in the overall look of my skin and it’s also helped clear up acne and Hill active breakouts faster. I thought the price was a bit steep at first, but honestly, it’s been worth it. The cooling gels are incredible and feel amazing. Sometimes I’ll even wear it for the eye treatment to wake up in the morning without doing a full session.
Written by a customer while visiting influenster.com
Customer Rating
5
A little R&R to end the day 💅💜
on May 29, 2026
Posted by: AshleyP
The Shark CryoGlow LED face mask is exactly what I need to wind down at the end of the day. The clip on chill pads have a quick and lasting effect on my tired under eyes.
The feeling of the mask is not too heavy, and provides adjustable ample support around the head. Not being plugged into a wall is a PLUS as I can clip the remote on my shirt and move freely. It tracks routines and has different options for what you are feeling for the day. I have been using it for about a month now, and I see a difference in my skin clearing. Battery life is long without an everyday charge needed. Easy set up, I feel as though anyone can set up this product. This product comes in handy when the house is quiet and trying to complete some me time.
The feeling of the mask is not too heavy, and provides adjustable ample support around the head. Not being plugged into a wall is a PLUS as I can clip the remote on my shirt and move freely. It tracks routines and has different options for what you are feeling for the day. I have been using it for about a month now, and I see a difference in my skin clearing. Battery life is long without an everyday charge needed. Easy set up, I feel as though anyone can set up this product. This product comes in handy when the house is quiet and trying to complete some me time.
Written by a customer while visiting influenster.com
Customer Rating
4
I’ve been using the Shark CryoGlow for 9 months and it has become a non-negotiable part of my routine.
on May 31, 2026
Posted by: OliviaM
I use this mask 3-5 times a week and the results genuinely surprised me. I bought it primarily for anti-aging and brightness, but the bonus has been how much clearer my skin is - I’m far less prone to breakouts than before. The biggest win for me has been my sun spots, which have drastically faded. My overall skin tone is noticeably brighter and more even.
The mask itself is really well designed. The fit is comfortable and secure, it’s incredibly easy to use, and the under eye cooling is a feature I didn’t know o needed - it feels like a mini spa treatment every time. The remote control makes switching modes effortless.
My only two cons: the under-eye cooling loses some of its effectiveness when you use the added eye pads, which is a bit of a trade off. And unlike some competitors, this mask isn’t flexible enough to use on your neck and chest - I would love to see that in a future version.
Overall, this is one of the best skincare investments I’ve made. If you’re on the fence, the 9-month consistency I’ve maintained says everything.
Written by a customer while visiting influenster.com
Customer Rating
5
Girl skincare aesthetic
on May 31, 2026
Posted by: AndreaM
Okay I finally tried the Shark Beauty LED MASK and honestly, it feels like a mini spa treatment at home.
First at all, the design looks super futuristic and expensive-very clean- girl skincare aesthetic. What makes this one different is the cooling under eye feature, and that part feels SO good, especially if your eyes are puffy or tired.
It uses red, blue, and infrared LED light therapy. Red light helps with fine lines and glow, blue light targets breakouts, and the infrared helps support skin renewal over time.
I’ve been using it constantly and my skin looks more even calmer, and definitely more radiant. The best part is that treatments are really quick.
Written by a customer while visiting influenster.com
Customer Rating
5
Overall great product!
on June 1, 2026
Posted by: AmandaG
I have done 45 sessions of the “Better Aging” routine. The first picture where I’m wearing navy is my before. I have noticed a difference in fine lines and wrinkles, but more than anything I haven’t had any breakouts. I normally get a couple pimples through my hormone cycle and I have had nothing since I started using this device! I love it. Easy to wear. The session is quick. It’s super comfortable. My only complaint is the charge doesn’t seem to last too long. I will probably end up getting the mask charging stand for convenience — tbd. Overall I really like this product and I do think it works well!
Written by a customer while visiting influenster.com
Customer Rating
3
on June 1, 2026
Posted by: Hwee
from Lexington, KY
Gender:Female
Loved this at first. My biggest issue is it turning off when I’m not even moving.
Response from sharkninja.comBy SharkNinja, June 4, 2026
Hi there,
Thank you for taking the time to leave a review.
It’s great to hear you loved the product at first, though it’s certainly frustrating when it starts turning off unexpectedly, especially when it isn’t being moved. That’s not the experience we want for you, and your feedback will be shared with our internal teams.
In the meantime, we recommend referring to our self-help guide below for troubleshooting steps related to the mask turning off during use:
https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to connect with our support team for further assistance.
Kind regards,
Shark Beauty
Thank you for taking the time to leave a review.
It’s great to hear you loved the product at first, though it’s certainly frustrating when it starts turning off unexpectedly, especially when it isn’t being moved. That’s not the experience we want for you, and your feedback will be shared with our internal teams.
In the meantime, we recommend referring to our self-help guide below for troubleshooting steps related to the mask turning off during use:
https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to connect with our support team for further assistance.
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com
