Customer reviews from sharkninja.com
Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
138
4 Stars
23
3 Stars
11
2 Stars
10
1 Star
4
78%of customers recommend this product.
(
31 out of
40)
Customer Reviews for Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Customer Rating
3
Does not fit my face
on March 28, 2026
Posted by: JYan
Gender:Female
Does not fit my face well. I am Asian and face is relatively flat. The eye pad does not sit under my eyes but lower. Not sure if that impacts the effectiveness. Will find out after using it for a while.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, March 28, 2026
Hi there,
Thank you for sharing this with us. We understand how discouraging it can be when a product doesn’t sit quite right, and we appreciate you taking the time to let us know. To help improve the fit, try slipping the mask on first and then adjusting the straps; use the buckles on the back strap to tighten or loosen the fit by sliding them closer together or farther apart until it feels comfortable and isn’t covering your ears. Then adjust the top strap to move the mask up or down so the eye pads sit in the correct position, aiming for the mask to rest centered on your head. We’ve included a link below with more detailed information on getting started and using the mask.
https://support.sharkninja.com/en-CA/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Getting-Started-with-your-CryoGlow-ca
Kind Regards,
Shark Beauty.
Thank you for sharing this with us. We understand how discouraging it can be when a product doesn’t sit quite right, and we appreciate you taking the time to let us know. To help improve the fit, try slipping the mask on first and then adjusting the straps; use the buckles on the back strap to tighten or loosen the fit by sliding them closer together or farther apart until it feels comfortable and isn’t covering your ears. Then adjust the top strap to move the mask up or down so the eye pads sit in the correct position, aiming for the mask to rest centered on your head. We’ve included a link below with more detailed information on getting started and using the mask.
https://support.sharkninja.com/en-CA/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Getting-Started-with-your-CryoGlow-ca
Kind Regards,
Shark Beauty.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Cyro Glow LED mask
on April 26, 2026
Posted by: LizA
You don’t need to go to an spa to help out your skin, when you have this magical mask, with three LED lights, to help with skin texture, acne, and skin routine maintenance. It’s pretty easy to wear, few minutes a day and you get instant glow. It’s recargable and comes with eye cooling pads.
Written by a customer while visiting influenster.com
Customer Rating
5
Great features
on April 28, 2026
Posted by: Bohochick
from Littleton Colorado
Gender:Female
So far so good. Love just laying down and relaxing when using my mask.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark
on April 29, 2026
Posted by: MarianeliC
Since I started using this product I have noticed a noticeable change in my skin, it has reduced the outbreak, and I notice more facial lighting. It has a very good size. It cools perfectly and the instructions indicate well.
Written by a customer while visiting influenster.com
Customer Rating
5
Very effective product
on April 30, 2026
Posted by: ChloeN
Absolutely love very easy to use. I love the three different features in settings comes with a carrying bag, which makes it easy to travel with. I do wish the battery lasted a little bit longer.
Written by a customer while visiting influenster.com
Customer Rating
5
Great product
on May 5, 2026
Posted by: Cbeth
from Danville ky
Gender:Female
I have been using this mask daily since March 20th. I can already tell a huge difference in my skin. It’s practically glowing! I have had several people compliment how bright my face looks. It has also helped with my fine lines and dark circles under my eyes.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Red Light Mask
on May 8, 2026
Posted by: CorieC
I have been using Shark’s CryoGlow Face Mask for over a month now and I am already seeing results with my skin. My red spots and breakouts are clearing up and overall feels more radiant. I have been using the Skin Clearing setting nightly, which lasts about 8 minutes and is designed for acne prone skin, treating with blue and red light. I love using the under eye cooling at a level 2-3. This device is super easy to incorporate into your skin care routine because each infrared routine is less than 10 minutes and it’s a great way to unwind at the end of the day. I also love that you can use the under eye cooling setting on its own. The battery life is overall not bad, but it does take a long time to recharge it when it’s super low. I do wish there was an app that connected to your device to track routines and progress. Overall, I’m super happy with my purchase of this Shark device and I can’t wait to see where my skin is at by month 2!
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use
on May 10, 2026
Posted by: KristenL
Been using this mask for a week and loving it so far. It fits comfortably and is easy to adjust. The remote and controls are extremely user friendly, and so far the charge has lasted for an entire week’s worth of use! I love the combo of red and blue light for both aging treatments as well as skin clearing.
Written by a customer while visiting influenster.com