Customer reviews from sharkninja.com
Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
138
4 Stars
23
3 Stars
11
2 Stars
10
1 Star
4
78%of customers recommend this product.
(
31 out of
40)
Customer Reviews for Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Customer Rating
5
Eye Puffiness Game Changer!
on May 6, 2025
Posted by: Spence32
from Vero Beach, FL
Gender:Female
Love it! The fit is amazing, leaving my hands free. And I am in LOVE with the under eye cooling! Time will determine how well it works for fine lines, and redness.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
I love thisss
on May 20, 2025
Posted by: soccer72605_8113
[This review was collected as part of a promotion.] This mask is the best fitting mask! the other ones I have tried are always too big. I think this is also the best battery life I’ve seen in a mask. I can charge it and it lasts me at least two weeks. And I have seen a lot of results from this mask! I love it!
Written by a customer while visiting influenster.com
Customer Rating
4
Results and comfort
on May 20, 2025
Posted by: tripplebe_9621
[This review was collected as part of a promotion.] I set out a goal to use this product every night for two months. Initially that went well. I enjoyed it in a way I wasn’t expecting. I found it relaxing as opposed to claustrophobic like I thought might be the case. I fell asleep with it on my face on several occasions. No biggy as it shuts off after 6 minutes on the setting I use. I do put cotton pads over my eyes to attempt to protect my eyes. I also would move the mask to my neck putting the forehead on my chin to add the pressure to maximize the lights. I also used the mask on the back of my left hand so I could compare the skin after 2 months. Unfortunately my mother fell ill and I couldn’t continue my experiment as I was juggling staying between two houses. I will continue to use when I can but results take time and consistency so I can’t really comment on whether its improved my fine lines. Definitely follow the directions and moisturize afterwards. Until further research happens I will continue to protect my eyes, although I have read in macular degeneration groups that red light therapy is being used to help regenerate cells for people with MD. Just not willing to take a chance yet on a home based product. I deducted a star because I feel at this price point sun tanning goggles could have been provided with the product.
Written by a customer while visiting influenster.com
Customer Rating
5
Buy it! IT WORKS!
on July 16, 2025
Posted by: RandiJay
from St. Louis, MO
Gender:Female
I love this mask. At first I was skeptical bc of the short time frames on the routines but it absolutely does work!! I feel it has helped to restore my youthful appearance and helped with some acne and inflammation. Some people complain about the fans but fail to realize if they bother you that much then turn off the cryotherapy… the fans will turn off in about a min or so of the cryotherapy being shut off ! Should have 5 stars!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Spa day at home
on August 15, 2025
Posted by: makeupbydreamer_2441
[This review was collected as part of a promotion.] The packaging was durable and the lighting is very effective it’s comfortable and do t have any scent I love this is line spa day at home I have been trying this for 3 months and absolutely love it
Written by a customer while visiting influenster.com
Customer Rating
5
Wow
on January 12, 2026
Posted by: Harvey1217
Gender:Female
I love this mask! It is making my skin more luminous. My daughters acne is so much better!!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Better than advertised
on January 19, 2026
Posted by: blakelmj
I've been using Better Aging with the chill pads everyday before i leave for work
Written by a customer while visiting sharkninja.com
Customer Rating
3
Light Dimming Randomly
on February 25, 2026
Posted by: naomidurin
Gender:Female
Got a shark cry glow mask around december time and i originally loved it. Now the light will randomly dim without me touching it and i have to smack the mask or move it to make the light brighter again. Not sure what’s going on.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 25, 2026
Hi Naomi,
Thank you for taking the time to leave a review.
We’re devastated to hear about the issues you’re experiencing with your Shark CryoGlow Mask. It’s understandable how frustrating it must be to have the light randomly dim and need to tap or adjust the mask to get it working properly especially after originally loving it. That’s definitely not the experience we want for you. We appreciate you sharing this feedback, and we’ll be sure to pass it along to the appropriate internal teams.
In the meantime, we recommend reviewing the troubleshooting steps in our self‑help guide here: https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team. We’re here to help make things right.
Kind regards,
Shark Beauty.
Thank you for taking the time to leave a review.
We’re devastated to hear about the issues you’re experiencing with your Shark CryoGlow Mask. It’s understandable how frustrating it must be to have the light randomly dim and need to tap or adjust the mask to get it working properly especially after originally loving it. That’s definitely not the experience we want for you. We appreciate you sharing this feedback, and we’ll be sure to pass it along to the appropriate internal teams.
In the meantime, we recommend reviewing the troubleshooting steps in our self‑help guide here: https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team. We’re here to help make things right.
Kind regards,
Shark Beauty.
Written by a customer while visiting sharkninja.com