Customer reviews from sharkninja.com
Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
138
4 Stars
23
3 Stars
11
2 Stars
10
1 Star
4
78%of customers recommend this product.
(
31 out of
40)
Customer Reviews for Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Customer Rating
5
Absolutely impressed
on April 7, 2025
Posted by: saraht6_9115
[This review was collected as part of a promotion.] I have a mask like this from another brand and this one is 10 times better. I love how I can wear this and still move around the house and multitask. I have really noticed an improvement on breakouts by using it everyday since I received it. I still get breakouts, but this mask helps them heal so much faster! I genuinely trust Shark products and will continue to not only use this mask but also keep buying from Shark as their products are just better!
Written by a customer while visiting influenster.com
Customer Rating
4
Mini-spa Moment!!!
on April 7, 2025
Posted by: jaceym10_9320
[This review was collected as part of a promotion.] I received the Shark CryoGlow for free from @influenster in exchange for an honest review. When the box first arrived, the unpacking experience was fun and simple! The mask comes with a silky carrying case and an attached remote as well as some pads for the under eye cooling. Easy to follow instructions allowed for charging and then use about an hour later.
The futuristic look is so much fun and while a little heavy, the head straps hold the mask in place. There are 4 different modes; Better Aging for fine lines and sagging skin, Skin Clearing for even complexion, Sustain for radiance, and my favorite Under Eye Revive for puffy eyes!
After 8 weeks, I’ve seen some change with some wrinkles being less deep. However my under eyes are really loving the cooling decreasing puffiness immediately.
This makes me feel like I’m having a mini-spa facial each evening!
Written by a customer while visiting influenster.com
Customer Rating
5
The perfect every day self-care tool
on April 8, 2025
Posted by: victoriaj2_4279
[This review was collected as part of a promotion.] Absolutely loved this mask from day one! It comes with extra cheap pads, which I don’t know if I will use, but I like to have the option. It’s also very easy to use and quick! I have already seen results after using it for a few weeks and it’s so easy to use that I never forget to use it. I can do daily treatments as my mini self-care. The antiaging option is my favorite though. I have tried all three options for treatment. Plus the satin pouch for storing and carrying this item for travel is chefs kiss!
Written by a customer while visiting influenster.com
Customer Rating
2
Didn’t notice improvement
on April 8, 2025
Posted by: grizzo1123_7616
[This review was collected as part of a promotion.] I used this Shark CryoGlow mask from February 22nd, 2025 until April 8th, 2025. I didn’t notice any kind of improvement in the way my skin looked at all. The lights were fairly harsh despite me moisturizing well after using. To its credit, I did love the cooling setting. It felt very comforting on my under eyes and I look forward to it every day.
Response from influenster.comBy SharkNinja, April 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy that your Shark CryoGlow didn't work for you as expected. We'll absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product,
please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy that your Shark CryoGlow didn't work for you as expected. We'll absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product,
please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting influenster.com
Customer Rating
5
Great self care tool
on April 9, 2025
Posted by: gloriaf19_8592
[This review was collected as part of a promotion.] I have been using the mask for a month, and I love it! I love the cooling pads on my eyes after a long day at work. This is now part of my self-care routine. I do see how it helps my eye bags after using it.
Written by a customer while visiting influenster.com
Customer Rating
1
womp womp- such a bummer
on April 9, 2025
Posted by: katew3303_8393
[This review was collected as part of a promotion.] I’ve used this led mask 85 times. I’ve been consistent in how I used it. sit wasn’t hard to do - it’s comfortable and easy to use. My only initial complaint is with the gratuitous amount of plastic. Ick. Anyway, the effects are so minimal. What’s the point? Super disappointing.
Response from influenster.comBy SharkNinja, April 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the amount of plastic included in the manufacturing of the Shark CryoGlow Mask. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the amount of plastic included in the manufacturing of the Shark CryoGlow Mask. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Written by a customer while visiting influenster.com
Customer Rating
3
Great device with some design quirks
on April 9, 2025
Posted by: johnh146_9678
[This review was collected as part of a promotion.] There is a lot to like about this device, but it has some flaws/room for improvement. The build quality and presentation are great. We loved the fact that it came with a storage bag, and fantastic instructions. In fact, it even plays videos on the screen of the remote that guide you through the process. However, there are some things that we would have liked to make it even better. Firstly, it doesn't automatically turn off after the end of a timed session. It just says that the time is up on the remote. That could be just as well, but the LEDs are so bright, you can't see the remote with them on without being blinded by their brightness. In fact, my wife couldn't make it through an entire session with the LEDs on, because it hurt her eyes even with them closed. There is no way to adjust them. Also, we found the fan to be somewhat loud. Otherwise, it seems to be a good option if those things don't bother you. The cooling does seem to work well, and feels good at that.
Response from influenster.comBy SharkNinja, April 22, 2025
Hello,
Thank you for taking the time to leave a review.
We appreciate your feedback on our Shark CryoGlow Mask. We'll absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We appreciate your feedback on our Shark CryoGlow Mask. We'll absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome LED Mask
on April 10, 2025
Posted by: mac215_5351
[This review was collected as part of a promotion.] I've always wanted an LED face mask and this one did not disappoint. The face mask fit well and was easy to use. I liked how there was a remote to pick the treatments and can do them in less than 10 mins. I also liked how it included under eye pads to help with puffiness. I will continue to incorporate this mask into my face routine.
Written by a customer while visiting influenster.com