Customer reviews from sharkninja.com
Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Average customer rating
4.5
(186 Reviews)
Rating breakdown 186 reviews
5 Stars
138
4 Stars
23
3 Stars
11
2 Stars
10
1 Star
4
78%of customers recommend this product.
(
31 out of
40)
Customer Reviews for Shark - CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask - Starlight Dream
Customer Rating
4
Perfect first model
on March 14, 2025
Posted by: EssCee
from Baltimore, MD
Gender:Female
I bought this mask a couple weeks ago, & I LOVE IT. The remote does give a 2000s computer type vibe with its software, but it is completely simple & straightforward to use. My only suggestion - the mask does not cover the areas of chin & neck. As development furthers for this product I think you would benefit from creating a product that does cover these areas, it would give you a leg up against your competitors as I haven’t seen a product that does include these areas. My suggestion would be a mask with larger surface area to cover mentioned areas or this regular mask but the option to click in an attachment that does cover the mentioned area or a separate product for just neck & chin. & of course I volunteer to beta test these hypothetical products :)
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing!
on March 17, 2025
Posted by: mikaylaw44_1502
[This review was collected as part of a promotion.] This mask is great! I have used it for almost 3 weeks now and have already seen improvement in my skin texture. I have been using the anti-again setting so far and will continue the recommended 8 weeks. Even my makeup artist noticed a difference in my skin!
Written by a customer while visiting influenster.com
Customer Rating
5
Genius and very easy to use improved my skin
on March 17, 2025
Posted by: lujain93_619
[This review was collected as part of a promotion.] I received this CryoGlow Led face mask from Influenster and Shark exchange to my honest review and experience,
I received this product in regular mailing box and it was very good condition, when you open the box you find the box of this shark CryoGlow cooling mask . Its include under eye cooling , charger and bag for the mask ,
Its very easy to use ! You should charged full before first use , then you gonna used it regularly, the best this that , it doesn’t should be plugged to the wall during girl using the session it just charged and you used what session do you want from the remote and use it during our walking sleeping into something .
I have been using it since one month and the best thing I like it in this face mask is : 1* its really cooling under my eyes! And keep them cool for long time , 2* say bye for your buff eyes the cooling pad under the eyes is my favorite , 3* the routines all included inside the remote. You choose what you want clearing skin or for acne or for wrinkles. 3* it doesn’t connect to the plug so it’s very easy to use it and move everywhere you want. After I use it, I feel my skin is more healthy and more glow and feel younger too i’m so glad that I have this chance to try this amazing and product. I added to my skin care routine before I put any cream. I need to just wash my face and put it and use it then after I use it I put my skin care routine and it doesn’t take long time. The longest session is 15 minutes so it’s nothing for your skin healthier . In general and overall this is a very cool product and works very well . And the parts of this product it’s very high-end quality the leads and the remote everything is really look very high-quality.
I received this product in regular mailing box and it was very good condition, when you open the box you find the box of this shark CryoGlow cooling mask . Its include under eye cooling , charger and bag for the mask ,
Its very easy to use ! You should charged full before first use , then you gonna used it regularly, the best this that , it doesn’t should be plugged to the wall during girl using the session it just charged and you used what session do you want from the remote and use it during our walking sleeping into something .
I have been using it since one month and the best thing I like it in this face mask is : 1* its really cooling under my eyes! And keep them cool for long time , 2* say bye for your buff eyes the cooling pad under the eyes is my favorite , 3* the routines all included inside the remote. You choose what you want clearing skin or for acne or for wrinkles. 3* it doesn’t connect to the plug so it’s very easy to use it and move everywhere you want. After I use it, I feel my skin is more healthy and more glow and feel younger too i’m so glad that I have this chance to try this amazing and product. I added to my skin care routine before I put any cream. I need to just wash my face and put it and use it then after I use it I put my skin care routine and it doesn’t take long time. The longest session is 15 minutes so it’s nothing for your skin healthier . In general and overall this is a very cool product and works very well . And the parts of this product it’s very high-end quality the leads and the remote everything is really look very high-quality.
Written by a customer while visiting influenster.com
Customer Rating
5
A skincare must have!
on March 17, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Absolutely love this skincare essential! It’s quickly become a staple in my morning routine. So far I’ve seen noticeable differences in my skin & the under eye cooling pads are so good! Would recommend this mask to anyone!
Written by a customer while visiting influenster.com
Customer Rating
5
Good multi led mask
on March 17, 2025
Posted by: barbarar8714_3662
[This review was collected as part of a promotion.] I have been using another led mask for about a year and was excited to try this one.
Seems very well made and is pretty comfortable to wear while sitting or walking around doing things. The remote can clip to your waistband. The biggest difference of this one compared to my old one is the cryo eye pads. I usually use it on the lowest setting because it’s pretty cold. The only uncomfortable part is if you lay back the cooling eye pads rests heavily on my face and left and indent that lasted a bit after I was done. I like that this one had different programs for certain skin needs, I don’t have acne much but had done when I first hit it and it seems to work well for that.
Seems very well made and is pretty comfortable to wear while sitting or walking around doing things. The remote can clip to your waistband. The biggest difference of this one compared to my old one is the cryo eye pads. I usually use it on the lowest setting because it’s pretty cold. The only uncomfortable part is if you lay back the cooling eye pads rests heavily on my face and left and indent that lasted a bit after I was done. I like that this one had different programs for certain skin needs, I don’t have acne much but had done when I first hit it and it seems to work well for that.
Written by a customer while visiting influenster.com
Customer Rating
3
Does not fit well for people with smaller heads
on March 19, 2025
Posted by: Becz
from San Francisco
Gender:Female
I can’t seem to find a comfortable place when I use it. I’ve tried with and without the additional eye masks and made sure it is level with the back of my head. I find the madk cool, but I need to give it more time I think.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 21, 2025
Hello,
Thank you for taking the time to share your review.
We truly appreciate your feedback and are sorry to hear that the mask did not meet your expectations. We strive to provide high-quality products and excellent customer experiences.
Our support site has some additional helpful information and videos to help guide our consumers to optimal fit of the mask. We hope you can view that content to see if they help you gain a more comfortable fit. We also suggest trying to use the mask in different positions to see if you find lying down or sitting up more comfortable. https://support.sharkclean.com/hc/en-us/sections/17093859267484-FW300-Series
Please also refer to the ""Fitting the mask"" section of the User Manual for additional information.
Our team is dedicated to addressing these concerns, and we will use your input to make improvements. Please do not hesitate to contact us if we can provide additional guidance at 1-855-427-5127.
Kind Regards,
Shark Clean
Thank you for taking the time to share your review.
We truly appreciate your feedback and are sorry to hear that the mask did not meet your expectations. We strive to provide high-quality products and excellent customer experiences.
Our support site has some additional helpful information and videos to help guide our consumers to optimal fit of the mask. We hope you can view that content to see if they help you gain a more comfortable fit. We also suggest trying to use the mask in different positions to see if you find lying down or sitting up more comfortable. https://support.sharkclean.com/hc/en-us/sections/17093859267484-FW300-Series
Please also refer to the ""Fitting the mask"" section of the User Manual for additional information.
Our team is dedicated to addressing these concerns, and we will use your input to make improvements. Please do not hesitate to contact us if we can provide additional guidance at 1-855-427-5127.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
The Newest Staple in My Routine
on March 22, 2025
Posted by: meganp157_5578
[This review was collected as part of a promotion.] I'm obsessed with this thing. I've never used a light mask before but I love the routine of it and it's made so easy to use since it's rechargeable, adjustable, and the battery life usually lasts through a few uses. I'm not limited to an outlet when I'm using it, which is so nice. Is it doing anything for my skin? I have no clue. It's definitely not doing anything bad. It's EXPENSIVE so I'm not sure I would have purchased it had it not been sent to me for free, but I do love it.
Written by a customer while visiting influenster.com
Customer Rating
5
Just get it
on March 25, 2025
Posted by: Beclynn78
from Georgia
Gender:Female
I an 47 and I have been using this mask for 6 weeks and I can say it is amazing! I have tried other lights that I had to lay down and use for 20 minutes… This mask makes you mobile and it’s 8minutes!!!!! It has helped clear up my perimenopause hormonal acne (fun stuff)….. my skin is glowing, my discoloration is fading, and my aesthetics PA complimented my skin last week.
Written by a customer while visiting sharkninja.com