Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,562 Reviews)
Rating breakdown 1,562 reviews
5 Stars
1,223
4 Stars
215
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
4
Nespresso Vertuo
on January 24, 2023
Posted by: mattsmom
from New York, New York
[This review was collected as part of a promotion.] I just received the Nespresso Vertuo and very happy with machine. It's beautiful and I love the coffee. The only thing I am not crazy about is the way it opens and closes to put in the pod. The piece you have to turn to open and close is a bit stiff and feels like it might break.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, January 25, 2023
Hi, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Nespresso machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Solid Machine
on January 22, 2023
Posted by: Wanger24
from Chicago, IL
[This review was collected as part of a promotion.] I already have one of these machines and wanted to purchase one for the office. It is, as expected, great and everyone at work loves it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee and machine
on January 18, 2023
Posted by: EK
from Queens, NY
Best coffee and machine hands down. I've been using this for 3 years and cant say enough good things about it. Everyone that tries it ends up getting a vertuo machine for themselves!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Merry Christmas to me!
on January 14, 2023
Posted by: SidAndBoogie
from Commifornia
[This review was collected as part of a promotion.] Received this as a gift from my boyfriend for Christmas and I couldn’t be happier!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolutely garbage
on January 13, 2023
Posted by: Ak
I bought this a year ago, had to get it replaced, and within 2 uses the new unit is busted as well. I spend more time troubleshooting the random blinking patterns than drinking coffee. The coffee quality itself is fine on the off chance the machine works. Definitely not reliable enough to make a quick cup of coffee. At least the adrenaline rush to see if you get an incomprehensible error blink or a cup of coffee is enough to wake you up.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , January 14, 2023
Hi, Ak. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Evoluo machine. The new Evoluo machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely amazing cofee
on January 11, 2023
Posted by: ShannonB
from Mobile, AL
[This review was collected as part of a promotion.] OMG I loooooooove my Nespresso Vertuo Next! I never realized I could have quality espresso in the comfort of my house without having barista skills, but this thing is great! It's as simple as a k-cup machine and tastes as great as my local coffee shop! Just pop the pod in, put a clear glass under it, and a few minutes later you'll be sipping on a delicious treat. The Vertuo Next is an absolute must for all coffee lovers!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Decent coffee maker
on January 8, 2023
Posted by: Mathew
from indiana
[This review was collected as part of a promotion.] I received the Vertuo Next to try, so far I don't have any major issues with it but I'm also not super impressed at the same time.
It looks nice, it's a very slim product so it is easy to find a place for it on the counter. It's sleek, the chrome accents with the black color look nice and fit in to most color schemes so I really like that.
It doesn't take long to make a cup of coffee from this machine. Maybe a minute or so after putting the pod in from start to finish. When you open it the old pod is discarded into a bin to be thrown away later or you can just take it out of the bin when you're finished.
The coffee selection is nice, but seems like they try a little too hard to be like one of the coffee shops with their odd flavor combinations.
Overall, it makes coffee and doesn't take forever so I enjoy the product. Replacement pods are hard to find in my area. And to order them online they are pretty expensive so I won't be using this product regularly by any means.
Pros: Easy to Use, Does not take up too much room on my countertop, Appealing Design
Cons: Too Expensive
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, Matthew. Nespresso products are available by calling Nespresso at 800.562.1465, at Nespresso Boutiques and on our website. We are available 24 hours a day, 7 days a week and all online orders of $35 or more qualify for free standard shipping.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cool coffee maker
on January 3, 2023
Posted by: givetome
from Costa Mesa, CA
Cool coffee maker. Easy to make a coffee in the morning or anytime. Each coffee capsules is packed high quality ground coffee. Costly though.
Aroma is heavenly.
It doesn't take lots of space to place. And easy to clean up.
Aroma is heavenly.
It doesn't take lots of space to place. And easy to clean up.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA