Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Wonderful flavor!
on May 12, 2026
Posted by: Car00001
from St. Paul Minnesota
[This review was collected as part of a promotion.] Enjoy the quality. It’s like having a great coffee shop at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Our favorite coffee
on December 14, 2025
Posted by: Jim
from Michigan
[This review was collected as part of a promotion.] We have been loyal fans for years. Over those years we have had the opportunity to select a variety of coffees to suit our taste and we have never been disappointed. We just purchased a Nespresso machine for our daughter and her spouse for Christmas and expect they too will enjoy Nespresso for years to come.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Satisfying many taste profiles!
on December 23, 2025
Posted by: Ted0909
from Colorado Springs, Colorado
[This review was collected as part of a promotion.] This is a perfect coffee machine for a small office. I am impressed by the large range of coffee roasts and "intensity". There is quite a difference between the four I have tried so far. They all brew with a good amount of crema, which is superior to any Keurig cup of coffee, and gets much closer to a good coffee shop cup o'Joe.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee/espresso
on December 29, 2025
Posted by: Anger0409
from Minnesota
[This review was collected as part of a promotion.] Received this for Christmas, I have enjoyed it everyday. I only got to enjoy Nespresso when I visit my son in Phoenix, but now I can enjoy great coffee everyday t. Home
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great voffee
on December 8, 2025
Posted by: PT308
from Connecticut
[This review was collected as part of a promotion.] My old machine died after 3 years which was disappointing. Great coffee. Hope to have better luck with this one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reliable
on December 20, 2025
Posted by: Ronny14
[This review was collected as part of a promotion.] I’ve been very happy with this Nespresso machine. It’s simple to use, heats up quickly, and makes consistently good coffee without any fuss. The espresso has a smooth, rich flavor, and the capsule variety makes it easy to switch things up depending on the day. Cleanup is minimal, which is a big plus for busy mornings. Overall, it does exactly what I want it to do and feels like a solid, reliable addition to the kitchen.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Vertuo machine
on November 27, 2021
Posted by: Pat
My son is having the same issue with leaking. I called Nespresso since I am a client for so many years but I am very disappointed that instead of replacing the machine they will try to fix it and I am the one who has to ship it and wait for I don’t know for how long.
Response from Nespresso USABy Savoeurn D., Customer Service, November 30, 2021
Thank you for your review, Pat. We understand the importance of a seamless coffee preparation experience and look forward to receiving your son's machine in our repair center so he can continue to enjoy his favorite Nespresso blends. The cost of shipping, repair, parts and labor are all covered under the machine's one year warranty. If you have any questions about the repair process, please contact us anytime at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, but having issues.
on November 25, 2021
Posted by: Anna
from Wichita Kansas
I received my Nespresso August,2021 ran great for a couple months now it randomly leaks and it will act like it's going to make coffee but randomly stops at one point I had to take everything off flip it upside down and spin the coffee reader to try and get the bearing inside to go.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 27, 2021
Hi Anna, thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA