Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Delicious, Quick Coffee
on March 24, 2026
Posted by: MariaAnnaZ
[This review was collected as part of a promotion.] Love the Verturo Next!! So easy to make coffees on the go. There are so many different flavors of pods, something for everyone. There are also different pod brew sizes, 5oz, 7.7oz, etc. They have seasonal flavors which are fun to try. And it’s easy to clean with descaling!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not Well Thought Out
on March 24, 2026
Posted by: RebeccaF
[This review was collected as part of a promotion.] I never owned a Nespresso before. Setup was frustrating. It comes with next to 0 instructions but a QR to video that doesn't even tell you how to make a drink. There are lots of negative comments about this under the video. The included coffee pods had no labels except for combos where you had to break the box open to read. Very aggravating. It’s marketed as easy, beginner friendly, but it's not. Yes machine is easy to use, but I have no idea what I’m making unless I spend 10 minutes researching on my own. Finally made a coffee and it was just fine. Pods are literally barcoded so you only have Nespresso brands as an option. Expensive just to get creama. Unless you drink espresso exclusively, you are better off with an affordable Kruieg and making your own foam. And if you are that into expresso you should get a machine you have more control of. Perhaps downloading the app could have helped me, but the idea of linking my phone to the machine just to make coffee is ridiculous. Our phones already have so much info about us and now they want to know our coffee habits? It's strange. I do not recommend. I received this product free in exchange for my honest review.
Response from Nespresso USABy Nespresso USA, Customer Service, March 26, 2026
We're sorry to hear about your experience, Rebecca. All Nespresso machines come with at least a one-year warranty. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. We'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Convenient coffee machine for quality coffee at ho
on March 24, 2026
Posted by: GH97
[This review was collected as part of a promotion.] This machine has been easy to use. There are QR codes leading to YouTube videos with instructions for initial set up and cleaning. It heats up and pours out coffee within a few minutes, with only a not too loud whirring and hum of noise. Overall, it’s a user-friendly device and convenient for making quality coffee drinks at home. It is a narrow and long appliance that doesn’t take up too much width on the counter.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My expensive new obsession!
on March 24, 2026
Posted by: AmandaE
[This review was collected as part of a promotion.] This is something I would never have bought for myself. Not because I wasn’t interested, but because I could never justify it, unless I was ridiculously wealthy, which I am not, and I have a thing that makes coffee, and it works just fine and I can get the pods for a tiny fraction of what a coffee out costs. So unfortunately, now that I’ve had the opportunity to try it through Influenster, I can’t live without this Nespresso machine. What’s really unfortunate is that the pods that fit this model, the Vertuo, are different than the standard pods that fit the larger models. What’s really unfortunate about that is that other companies don’t (or can’t) make these pods, at least not currently, so you have to buy the ones made by Nespresso and they are not cheap! I usually prefer a rich, dark and bold coffee, but liked every variety of coffee that was in the gift pack. It gives you a nice froth on the top almost just like you would get with a milk frother. I don’t usually like flavored coffee, and I didn’t try any, but I bet the Nespresso makes good ones! Using the machine is pretty simple, but sometimes you have to reopen and close the top, because it doesn’t always lock properly. You have to be careful because it will pop your fresh pod in the disposal if you open it all the way, which is a super cool feature as long as you’re actually done with it! I hope it’s possible to get the pods for this for cheaper in the near future, because everything is just getting more and more expensive, but I will buy them as long as I can afford them because it’s my apparently my new addiction!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine so much!
on March 24, 2026
Posted by: KrisS
[This review was collected as part of a promotion.] I have absolutely loved my Nespresso Vertuo Next so much!! It was easy to set up with the instructions given and with the ease of the Nespresso app. This Vertuo is a perfect size and brews the pods nicely! I would definitely recommend this Nespresso machine to all!
Written by a customer while visiting Nespresso USA
Customer Rating
5
All in one expresso and coffee maker.
on March 23, 2026
Posted by: LoriA
[This review was collected as part of a promotion.] If you’re looking to upgrade your coffee routine without doing the absolute most, the Nespresso Vertuo Next in dark gray might be exactly what you need.
First off, the aesthetic? 10/10. The dark gray finish is sleek, modern, the quality of the material is amazing. It fits perfectly into any kitchen or coffee corner—especially if you love a clean, minimal vibe.
Now let’s talk performance
This machine is all about convenience. It definitely uses less energy than other coffee makers because it's so fast. One button, pop in your pod, and it literally does everything for you. It reads the pod and adjusts the brew automatically, which makes it perfect for busy mornings or quick GRWM routines. It also dispose of the pods for you. Because I always forget to remove the pods after I use them. Now I can just throw them all away once a week.
The coffee itself is smooth, rich, and consistent every single time. Whether you’re making espresso or a full cup of coffee, it gives that elevated, café-at-home feel without the effort.
First off, the aesthetic? 10/10. The dark gray finish is sleek, modern, the quality of the material is amazing. It fits perfectly into any kitchen or coffee corner—especially if you love a clean, minimal vibe.
Now let’s talk performance
This machine is all about convenience. It definitely uses less energy than other coffee makers because it's so fast. One button, pop in your pod, and it literally does everything for you. It reads the pod and adjusts the brew automatically, which makes it perfect for busy mornings or quick GRWM routines. It also dispose of the pods for you. Because I always forget to remove the pods after I use them. Now I can just throw them all away once a week.
The coffee itself is smooth, rich, and consistent every single time. Whether you’re making espresso or a full cup of coffee, it gives that elevated, café-at-home feel without the effort.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best at home brew
on March 23, 2026
Posted by: TriciaS
[This review was collected as part of a promotion.] This stuff makes my morning brew just as good if not better than going to a cafe. It only took a few minutes to set up and clean. It's a little loud, but worth it for the quality of the coffee. The digital app makes it easy to connect to videos to walk you through lots of different coffee brews. I love that it stores the empty pods and is easy to clean up after a few days. If you are a coffee lover, you need this!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good but LOUD
on March 23, 2026
Posted by: AlyssaA
[This review was collected as part of a promotion.] The Vertuo Next couldn’t have come into our lives at a better time. We needed something new to meet our coffee needs, and despite never hearing much about Nespresso, I was ready to see what it could do for us. It mainly just brews coffee, but the ease and luxury of it feels so nice (the cost of the actual coffee not so much but it’s also helped me learn moderation). Setup is pretty easy, but it did come a bit dusty (forgot to take a pic before cleaning it). There is an app but you don’t need it to begin using it; just plug it in, watch the YouTube videos for how to use it (if you’re like me and prefer visuals), and go. Haven’t needed to do any routine cleaning yet but it seems easy enough. My main complaint is the noise. Not sure if it’s just our machine, but this thing is loud. I got super curious and used a website to measure the decibels while brewing a cup of coffee, and it came out at 92 dB on average (think power drill levels of sound; long term exposure above 85 can be dangerous). We love this machine and will keep using it, but the noise level and cost of the capsules keeps me from giving it five stars.
Written by a customer while visiting Nespresso USA