Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,560 Reviews)
Rating breakdown 1,560 reviews
5 Stars
1,221
4 Stars
215
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
4
Good but LOUD
on March 23, 2026
Posted by: AlyssaA
[This review was collected as part of a promotion.] The Vertuo Next couldn’t have come into our lives at a better time. We needed something new to meet our coffee needs, and despite never hearing much about Nespresso, I was ready to see what it could do for us. It mainly just brews coffee, but the ease and luxury of it feels so nice (the cost of the actual coffee not so much but it’s also helped me learn moderation). Setup is pretty easy, but it did come a bit dusty (forgot to take a pic before cleaning it). There is an app but you don’t need it to begin using it; just plug it in, watch the YouTube videos for how to use it (if you’re like me and prefer visuals), and go. Haven’t needed to do any routine cleaning yet but it seems easy enough. My main complaint is the noise. Not sure if it’s just our machine, but this thing is loud. I got super curious and used a website to measure the decibels while brewing a cup of coffee, and it came out at 92 dB on average (think power drill levels of sound; long term exposure above 85 can be dangerous). We love this machine and will keep using it, but the noise level and cost of the capsules keeps me from giving it five stars.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very aesthetic, for those who love coffee and want
on March 23, 2026
Posted by: AlyssaS
[This review was collected as part of a promotion.] This is the first time my husband and I have tried anything from Nespresso so it has been a fun experience. Thus I'm comparing my experience to the other competitor brand of at home coffee pods. The machine itself looks sleek and we love the slim design that really fits into the kitchen nicely and can be tucked away to save counter space. I appreciate the water tank being on the back. However I really wish the water tank had a handle on it for an easier time refilling the water canister. It's quite loud compared to what we are used to. So not the best if you are up really early desperately trying to stay quiet to not wake others in the household. The simplicity of the design while beautiful also comes with a lot of confusion at first. Unfortunately the packaging for the machine or the Nespresso cup variety pack didn't come with an easy cheat sheet of how to brew with the machine for different types of coffee, espresso, sizes etc. So we had to resort to looking everything up on their website only after getting very frustrated and wasting a pod. Basically yes it can be a "smart" coffee machine via the size of the pods with memory IF you know to hold the button on the top until getting the precise level the first time. Otherwise it just turned every small pod into an espresso shot. The coffee itself was great and Nespresso I think offers way more variety in their pods for any sort of latte, espresso, iced, normal coffee and it gives a great froth. It's definitely a step up in any coffee lovers tool box that wants the ease of a pod machine and less guesswork. However if you just want a large cup of basic coffee fast everyday this might be a bit excessive and unnecessary. This Nespresso is for those who want options. Which is great but just something to keep in mind for what you as an individual are looking for. The pod trial assortment looks beautiful, just like the machines itself. Very aesthetic and pleasing. However the package of the pods are super confusing to us lame people who aren't well versed in fancy coffee. So if any suggestion to the brand I think just better instructions on how to brew each type that comes with an easy startup card. Then I wish the card that came in the assorted trial pods also had easier to understand descriptions of each pod. They made things a bit too fancy and assumed we are cultured where we didn't know what we were doing. In summary, beautiful aesthetic. Loud machine. Great brew that takes a bit longer and is a bit more muscle involved with opening and closing the machine. Best for endless options, not for those wanting simple basic coffee. Wish included easier to understand basic instructions.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek and efficient
on March 23, 2026
Posted by: DiggyS
[This review was collected as part of a promotion.] As a coffee and espresso lover, I am very satisfied with this machine. It’s smaller and sleeker than I expected, so I’m very happy about that. The coffee itself tastes great and I like the flavor options I was sent to try.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on March 23, 2026
Posted by: PaulP
[This review was collected as part of a promotion.] Great machine. It definitely is hot as an mfer. Awesome set up. I thought personally it would be more but since it is condensed it can out amazing and the wife loves it.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Ok, not great!
on March 23, 2026
Posted by: MandeeK
[This review was collected as part of a promotion.] We tried out the Nespresso Vertuo Next coffee/espresso machine. While it looks great and saves space we did not find it to be a great machine. We did not like the coffee we tried and most likely will not use it again. I did receive this product free in exchange for my honest review from Influenster.
Response from Nespresso USABy Nespresso USA, Customer Service, March 26, 2026
Hi. We're sorry you did not enjoy the Vertuo Next machine. All Nespresso machines come with at least a one-year warranty. Please give us a call at, 800.562.1465, we'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best tasting coffee ever!
on March 23, 2026
Posted by: ClaudiaB
[This review was collected as part of a promotion.] I received the Nespresso Vertuo Next free in return for my honest review. I am a big coffee drinker so I was very excited to try a new machine. This coffee maker is by far the best I’ve ever had. It is the perfect size for any kitchen. It makes coffee quickly and at the perfect temperature. It tastes delicious. No more Starbucks or Dunkin runs for me. The flavors are so yummy. It is also so beautiful on my counter. I would highly recommend to any avid coffee drinker. Do not hesitate go out and get one today.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes coffee at home so much better
on March 23, 2026
Posted by: PamelaP
[This review was collected as part of a promotion.] I LOVE this Nespresso machine. Once I got it all set up and learned how to use it, it's so easy and makes delicious coffee!! I've had other coffee machines in the past and they make okay coffee. I really enjoy the varieties from light roast to dark roast to flavors and even being able to have different sizes based on what I want at the moment. It's a solid machine but doesn't take up too much space. It allows me to have room for all the capsules and extras that go with coffee. I've been exploring so much more with coffee at home now that I have this machine. Starbucks who?? I have not had to clean it as of yet but the descaling does look complicated. I have the manual with a QR code to scan so I can use that as a guide when I need to. Overall, super happy with this machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Impressive coffee
on March 23, 2026
Posted by: BethannB
[This review was collected as part of a promotion.] I have been using this machine multiple times daily. Very easy to setup and use. The build is very durable. I was not impressed with the look or the fact that it is quite loud. But it really makes a GREAT cup of coffee. It is my go to machine. Which is impressive because I have multiple machines by different manufacturers and I have been going back to this because the coffee quality and taste is impressive.
Written by a customer while visiting Nespresso USA